The Heller School for Social Policy and Management

Relational Coordination Collaborative Logo

Roundtable 2024 LogoRelational coordination is communicating and relating for the purpose of task integration - a powerful driver of performance when work is interdependent, uncertain and time constrained.  Relational coordination has been tested in over 73 industry sectors and 36 countries - see here for a systematic review of findings. 

RCC's mission is to transform relationships for high performance by helping organizations to build shared goals, shared knowledge and mutual respect across boundaries.  We connect researchers and practitioners in an innovative, collaborative setting to develop and test new models of change.  Together we help organizations transform the relational dynamics underlying their work processes and redesign their structures to support and sustain the new dynamics.

Highlights

MAY RC CAFE

Strengthening Networks for Integrated Equitable Healthcare - How Can the Better Care Plan Help?

May 9, 11:00 - 12:00 ET

In this Cafe, we will explore a new policy proposal for improving healthcare - The Better Care Plan.  Dr. Steve Shortell, one of its creators, will describe it and open up for discussion.  How does it work?  How does it propose to strengthen networks for integrated equitable healthcare?  How does it propose to use relational coordination to certify care teams?  How can you get involved?  Dr. Shortell is joined by panelists/commenters with expertise in relational coordination, social networks, health system design, and payment models. 

REGISTER HERE

INNOVATION LABS

Innovation Labs are creative spaces within the Relational Coordination Collaborative where members work to develop and test out new ideas. RCC members are invited to join as many of labs as they like. 

Resilient Communities Innovation Lab

Healthcare Innovation Lab

Higher Education Innovation Lab

Digital Ecosystems Innovation Lab

RCC Community Building Innovation Lab

 

LEARN MORE HERE

RC SURVEY

The RC SurveyTM is a validated tool for researchers and practitioners.  For researchers, the RC SurveyTM helps to explore how relational coordination impacts outcomes and how structures can strengthen or weaken it.  For practitioners, the RC SurveyTM is a tool for bottom up change - it helps participants to assess the current state and design interventions to improve performance.  Relational Coordination Analytics offers a user-friendly platform to assess RC with data visualizations, cross-site benchmarking, trends over time, and more.

LEARN MORE HERE

How RC Transforms Organizations

In Healthcare

"Our RC work seems to have improved and sustained employee engagement...RC gets at the patient in a very employee-centered way. In the short time we've been using it, people feel inherently more valued and more important. It shows the providers how much everyone does."

-VP of Nursing, Primary Healthcare Organization

In Communities

"We haven't had a tool before for measuring this. One thing is talking about networks; now we can see it."

- Director of Social Health and Employment, Varde Municipality, Denmark

In Education

"Before it was very much about your measures and your data, and no one able to see them but the individual teacher.  Now it's - we're all responsible for all these students and we all own the data.  It's not about pitting people against each other."

- Assistant Superintendent, North Reading School District