Relational Coordination Research Collaborative
The Heller School for Social Policy and Management at Brandeis University
Effective coordination of work is carried out through frequent, timely, accurate, problem-solving communication reinforced by relationships of shared goals, shared knowledge, and mutual respect.
RCRC’s mission is to transform relationships for high performance by building shared goals, shared knowledge and mutual respect across boundaries. We connect with practitioners and academics in an innovative, collaborative setting to develop and test new models of change. Together we help organizations transform the relational dynamics underlying their work processes and redesign their structures to support and sustain the new dynamics.
RCRC News & Announcements
Authentic Presence, Relational Coordination, and Results: The Finger Lakes Dialogue on Relational Workplaces
Join us on June 22-23, 2013
The Finger Lakes Dialog is a weekend workshop in the beautiful wine and waterfall country of upstate New York, sponsored by The McArdle Ramerman Center and the Relational Coordination Research Collaborative. This year’s guest presenter is Diane Rawlins, a coach and consultant who was part of the formation of the positive organizational psychology movement.
We invite you to join Diane and Finger Lakes Dialog host Tony Suchman for an energized and highly interactive session (maximum 20 participants). We’ll explore practical ways to deepen your own authentic presence and to foster it in others and we’ll develop new insights about teams, organizations, performance and leadership.
Reflections from the RCRC Community on Epic Systems and Other EHRs
March 20, 2013
RCRC's Executive Director, Jody Hoffer Gittell, shares her reflections on what she learned during her recent visit with Epic Systems in Verona, Wisconsin.
I was in Madison last week to speak at the University of Wisconsin School of Business, hosted by my friend and fellow MIT grad Chip Hunter who is now a dean there. Led by Chip's colleague Mark Covaleski, we were invited to spend much of the day with Epic Systems -- soon to be the largest EHR vendor in the US it would seem based on current trends -- they serve several of RCRC's partners and clients including Dartmouth, Kaiser, Group Health and most recently Partners Healthcare.
I could say a lot about the people of Epic (Katie O'Brien and Jacob Engel and Sarah Carroll and Leela Vaughn are terrific) and the funky campus they have built (somehow weaving together cow themes with intergalactic themes if you can picture that)! Also a fun sliding board from the second floor to the first if you need to get down quickly...
Read the full post and responses from the RCRC community
Interview with Amy C. Edmondson, Author of "Teaming"
By William Brandel, RCRC, Brandeis University
February 13, 2013
Amy C. Edmondson is the Novartis Professor of Leadership and Management at Harvard Business School. Edmondson's research examines leadership, learning and innovation in teams and organizations, and has been published in numerous academic and managerial articles. Her book, Teaming: How organizations learn, innovate and compete in the knowledge economy (Jossey-Bass, 2012) highlights how continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of learning challenges today's companies face.
Organizations, Edmondson argues, thrive based on how well small groups – teams – within organizations work with each other. The pace and breadth of change in today’s world demands leaders who can create an environment where individuals can team, and teams can succeed.
Edmondson spoke to RCRC about her book, and about what teaming means for relational coordination and healthcare. Read the Full Interview
Understanding and Creating Caring and Compassionate Organizations
January 28, 2013
In October 2012 Jody Hoffer Gittell and Anne Douglass' article, “Relational Bureaucracy: Structuring Reciprocal Relationships into Roles,” was published in a special issue of the Academy of Management Review, dedicated to the subject of care and compassion in organizations. This month, the Academy of Management features a panel discussion among several editors and authors who contributed their unique perspectives and expertise to that October special issue. The forum, titled “Understanding and Creating Caring and Compassionate Organizations,” is devoted to the challenge of integrating care and compassion into the core values of organizational management.
The panel discussion has now been posted as a “Featured Story” on the Academy of Management website homepage (http://aom.org), including a video commentary by Professor Jane Dutton of the Ross School of Business, formerly a Board Member of the Relational Coordination Research Collaborative. The AOM invites the public to engage with the panel discussion and video by offering comments, insights, and reactions to this important topic. The webpage dedicated to this discussion, featuring a video/audio podcast and transcript of the panel is http://aom.org/CareandCompassion. Read More
When Teammates Don't Connect - Learning to Manage Interdependence
January 30, 2013
Dr. Tony Suchman, McCardle Ramerman Center website
There are lots of ways we affect each other as we do our work. If you’re my team member I can make your tasks harder or easier depending on many things: the timeliness and accuracy of my communication; the sequence in which I deliver parts to you; or how I format a report, to name just a few examples.
Here’s another big one: what I say to patients or customers just before they see you. I can help them understand what you’ll be doing, or I can create unrealistic expectations that you’ll then have to deal with.
The performance of my team depends on how well our members are mindful of the rest of the team’s needs and roles, and how we can affect each other’s ability to deliver our best. That’s interdependence. Read More
"Coordinate Work Together - And Create Collaboration" - Interview with Jody Hoffer Gittell
January 3, 2013
Relations are important for our daily work and for improving the quality and efficiency of health and human services in Denmark, according to Frida Louise Irhøj Damhus of Lederweb, who interviewed Professor Jody Hoffer Gittell during her visit to Copenhagen in September 2012.
Read the article here (translated by RCRC Visiting Scholar Thim Prætorius).
Bob Wells and Board Members from Australian Primary Health Care Research Institute Visit RCRC to Inform Transformation Efforts
February 5, 2013
RCRC hosted a visit from the Australian Primary Health Care Research Institute at Brandeis University. APHCRI Director Robert Wells was joined by two members of his Research Advisory Board: Professor John Marley from the University of Queensland, a practicing General Practitioner with a long academic track record in teaching and research, who serves as Chair of the APHCRI Research Advisory Board; and Professor Deborah Turnbull, Professor in Psychology at the University of Adelaide with expertise in research methodologies. APHCRI whose mission is to inform primary health care policy and policy implementation became an RCRC Organizational Partner this past summer, following RCRC Executive Director Jody Hoffer Gittell's visit to Australia as an international visiting scholar.
The APHRCI team visited RCRC to discuss interventional research and training to support the transformations currently underway in Australia, particularly Medicare Locals, a relatively new innovation in Australian health policy with some similarities to Accountable Care Organizations in their design and intent. Medicare Locals require a new level of coordination capacity, particularly between primary and secondary care, as well as the workforce skills to deliver that capacity.
Anna Perlmutter Wins Recognition for Research on "Shared Space as a Tool for Relational Coordination in Multi-Organizational Networks"
November 20, 2012
Shared space fosters relational coordination between organizations, according to Anna Perlmutter of Brandeis University, enabling organizations to find operational efficiencies and to foster potential synergies through innovation and collaborative knowledge sharing. This conclusion arose from Perlmutter's analysis of current trends and research on spatial design and collaborative practices for organizations using theories of relational coordination, networks, and team facilitation and was developed in her Organizational Theory course with Professor Jody Hoffer Gittell at Brandeis University's Heller School. The resulting paper, "Shared Space as a Tool for Relational Coordination in Multi-Organizational Networks," was selected by the Organizational Development Network as one of two student papers to be presented at its national conference in Phoenix, Arizona in October 2012.
A Reflection on the RCRC 2012 Roundtable:
By Sanders F. Burstein, Medical Director of Dartmouth-Hitchcock Nashua
November 10, 2012
On Relational Coordination: The Science of Teamwork
"Last week, Dr. Ahmed Hussain (Family Medicine, Merrimack) and I attended a conference of the 'Relational Coordination Research Collaborative', sponsored by The Dartmouth Institute for Health Policy and Clinical Practice and Brandeis' The Heller School for Social Policy and Management. RELATIONAL COORDINATION is communicating and relating for the purpose of task integration and is particularly useful for improving quality and efficiency under conditions of task interdependence, uncertainty and time constraints. This is what we experience every day in healthcare! Read More
Accountable Care - It's All About the Relationships - Second Annual RCRC Roundtable at Dartmouth a Big Success!
November 6, 2012
Nearly 80 participants from around the US and beyond met November 2 for the second annual Relational Coordination Research Collaborative Roundtable at Dartmouth. Starting with a keynote address by Elliott Fisher, "Accountable Care - It's All About the Relationships," we enjoyed a highly interactive day among participants who were deeply interested in the challenges of implementing high quality cost-effective care, with presenters from the eastern, midwestern and western US, Canada and Denmark who shared their innovations and insights.
Improving Quality and Reducing Costs through Relational Coordination - Innovations from Denmark
October 2, 2012
The Danish Regions - entities that deliver health and human services throughout Denmark, much like the regional Strategic Health Authorities for the National Health Service in the UK - are our newest RCRC partners. Facing the same demographic shifts and unsustainable cost trends that our partners our facing around the world, the Danish Regions have been charged with increasing the quality of care while reducing costs. In late September, RCRC director Jody Hoffer Gittell visited with colleagues in the Capital Region and the Zealand Region who are using relational coordination together with lean to streamline work and create networks of care that center around the patient. She heard about RC innovations that draw upon lean process improvement and social media to create shared knowledge, shared goals and mutual respect across members of the care provider team, across the care continuum and into the community.
Engaging Patients in Shared Decisionmaking - Key Role for Our Dartmouth Partners in New Study
September 2012
Everyone seems to agree that health cost and quality goals cannot be achieved without patient engagement - but how to truly engage patients given the provider focused culture of healthcare? Our RCRC Partners at the Dartmouth Institute have been at the forefront of these efforts through their leadership in the shared decisionmaking movement. Dale Collins Vidal (Dartmouth Institute) and Karen Sepucha (Massachusetts General Hospital) recently hosted a gathering of scholars and practitioners to move the field forward through improved measures of shared decisionmaking.
Visitors from Denmark and Australia Explore Relational Coordination and Healthcare Transformation
June 20, 2012
The American, Danish and Australian healthcare systems are structured in fundamentally different ways. Yet all face pressure to deliver better outcomes at lower cost. Does relational coordination play a role in helping healthcare organizations around the globe meet this challenge?
To address this question, RCRC hosted a visiting delegation from Denmark and Australia on June 6 at Brandeis University’s Heller School for Social Policy and Management. The Danish delegation included over a dozen HR Managers for local hospitals and corporate HR leaders from Region of Central Denmark led by Ditte Hughes and Joern Moerup, Directors of Corporate HR.
Curt Lindberg of Complexity Partners wins the Best Paper of the Year award for Organizational Development and Change
June 1, 2012
"Leadership in a Complex Adaptive System: Insights from Positive Deviance" by Curt Lindberg (Billings Clinic, Complexity Partners) and Marguerite Schneider (New Jersey Institute of Technology) was selected as the best paper of the year by the Organizational Development and Change Division. The paper will be presented Tuesday August 7 from 9:45-11:15 in the Liberty Ballroom B, Sheraton Boston Hotel.
Bo Vestergaard of Act2Learn wins a Best Paper award for Management Consulting
May 16, 2012
"Leading Unpopular Changes with Fair Process: Towards a Strategic Process Design" by Bo Vestergaard of Act2Learn (Denmark) was selected as one of the top papers submitted for the upcoming AOM meetings in Boston, by the Management Consulting division. This paper will be presented Monday August 6 from 1:15-2:45 in the Adams Room of the Westin Copley Place, in Boston.
Palo Alto Medical Foundation Awarded PCORI Grant to Study Patient Centered Care and Relational Coordination
May 8, 2012
Led by Dominick Frosch of the Palo Alto Medical Foundation, this study is titled "Creating a Zone of Openness to Increase Patient-Centered Care." The two novel interventions to be implemented and tested are hypothesized to impact specific processes during the clinical consultation which in turn impact the outcomes of patient activation, empowerment, increased collaborative engagement in clinical decision making and patient perceptions of being informed and satisfied with the care received. An important innovation is the clear recognition that the interventions will be embedded in existing microsystems that must be analyzed and understood to ensure that the implementation approach is responsive to the local environment and workflow logistics.
Join Us in Welcoming Professor Jane Dutton to the RCRC Board
April 3, 2012
RCRC welcomes Jane E. Dutton, Ph.D. as a new member of the Board, approved unanimously by our current board members to fill the seat recently vacated by Edgar Schein. MIT Professor Emeritus Ed Schein was a powerful influence in the founding of RCRC and has now stepped down to prepare his memoirs. Professor Dutton is a leader in the field of relationships at work who will bring this perspective to the RCRC, with an appeal to both practitioners and researchers.
On Doctors and Other Divas
It came up in the comments that doctors might have an implied dispensation from communicating with empathy to their patients. I think many people, not least many doctors, would hold this view. It’s based on a number of unexamined assumptions.
Touchy Feely? Get Over it! Dr. Tony Suchman Blogs about Jody Hoffer Gittell and Relational Coordination
April 13, 2012
Dr. Tony Suchman, McCardle Ramerman Center website
Brandeis University researcher Jody Hoffer Gittell has been making sense of how people work together effectively for most of her life. She grew up on a farm where there was constant work with many interdependent tasks. Even at that young age she found it striking that everyone knew what needed to be done and how to coordinate their work with everyone else’s.
New Book
Developing Relational Leadership
by RCRC partner Carsten Hornstrup and colleagues
March 5, 2012
Taos Institute Publications
Taos Institute Publications is thrilled to offer this innovative book which has been translated from Danish to English. The authors share a wealth of experiences working with leadership and change in organizations.
Read More
Relational Coordination: Harnessing the Transformative Power of Relationships to Improve VA Health Care
Richard M. Frankel, Ph.D.
...Relational coordination is not about blaming individuals for poor performance, but rather encouraging us to recognize the immense complexity of creating coordinated experiences for the billion patient visits in the United States each year. Doing so requires everyone’s best collective efforts and creativity; to do less may put the future of patients like Mr. LW, and our current medical culture, at risk.
Transforming Relationships for High Performance
The Center for Positive Organizational Scholarship Newsletter
November 4, 2011
Perhaps what is most intriguing about the Collaborative (RCRC) is the use of quantitative methodologies to measure and map the highly qualitative processes of relational coordination and organizational change. We are developing methods—like relationship mapping—that help to make relational dynamics visible to participants for the purpose of establishing the current state, then reflecting on it and transforming it as part of a broader intervention.
Australian Primary Health Care Research Institute Awards Jody Hoffer Gittell International Visiting Fellowship
Prof. Jody Hoffer Gittell's work and research experience has direct relevance to the Australian PHC service system, which is facing pressures due to increasing demands from an ageing population, increasing chronic disease, increasing co-morbidities, workforce shortages, and increasing health system complexity and fragmentation. To improve access to care, to enhance local service coordination, population health planning and service integration, the Australian Government is establishing a network of independent PHC organisations (PHCOs/ Medicare Locals) National Health and Hospitals Reform Commission (NHHRC).
RCRC Events
Monday, May 13, 2013
4:00 - 6:00 pm
RC and Process Improvement - IHI Fellowship Seminar
In this Fellowship Seminar at the Institute for Healthcare Improvement, Jody Hoffer Gittell (RCRC/Brandeis) will present "Relational Coordination and Process Improvement." This seminar previews her forthcoming book Transforming Relationships for High Performance, showing how relational interventions and work process interventions, when paired together, can enable performance improvements more effectively than either one alone. Gittell will conclude by introducing two tools for change - relational mapping and the relational coordination survey for assessing and measuring the strength of ties within and between work groups.Contact Catherine Sheehan at csheehan@ihi.org
Thursday, May 16, 2013
1:16 - 1:00 am
National Cancer Institute's "Crosstalk" Series to Highlight Relational Coordination
The National Cancer Institute’s Behavioral Research Program presents a “Crosstalk” invited speakers series. “Crosstalk,” which began in January 2010, is a monthly lecture series of invited experts in Behavioral and Social Sciences. The goal of this series is to engage researchers whose work explicitly translates theory and/or methods from one literature or topic area (e.g., obesity) to another (e.g., tobacco cessation). “Crosstalk” is part of a BRP initiative to expand connections between, and among, behavioral science disciplines – both in our own work and in that of our constituency.
May 16th this series features a research presentation on Relational Coordination: Transforming Relationships for High Performance by Jody Hoffer Gittell (Brandeis University/RCRC).
Contact Kaitlin Graff at kaitlin.graff@nih.gov
Friday, May 24, 2013
Sustainable Development and Inclusion in the Innovation Economy
Organized by Professor Dayna Cunningham (MIT), this conference at the MIT Sloan School of Management brings business and social leaders from Colombia together to address the development opportunities and challenges they are facing. As these leaders transition from learning to action, they will explore the relational requirements for creating sustainable, inclusive change. To assist in this process, Professor Jody Hoffer Gittell (Brandeis/RCRC) will introduce "Building Relationships for High Performance - A Relational Model of Organizational Change" along with tools such as Relational Mapping.Contact Alyssa Bryson at a_bryson@mit.edu
Wednesday, May 29 - Thursday, May 30, 2013
RCRC Spring Research Colloquium - "Advancing the Science of Measurement, Improvement and Evaluation: Innovations in Relational Coordination"
Contact Anna Perlmutter at annaperl@brandeis.edu
Thursday, June 13 - Saturday, June 15, 2013
POS Research Conference 2013
Sixth Biennial Conference of Positive Organizational Scholarship will be held June 13-14-15, Thursday evening through Saturday mid-day at the Stephen M. Ross School of Business, University of Michigan, Ann Arbor. Organizers of the conference are Shirli Kopelman, Janet Max, Dave Mayer, and Chris Myers. More details to follow.
Contact Janet Max at jmax@umich.edu
Tuesday, June 18 - Saturday, June 22, 2013
Safety Management in Context - Cross-Industry Learning for Theory and Practice
Organized by John Carroll (MIT) and Gudela Grote (UTH Zurich), this invitation only conference will be held in Monte Verita, Switzerland. Areas of focus include:
- Team interaction and training
- Individual and organizational learning from error
- Socio-technically based risk analysis
- Organizational and regulatory structures
Plenary talks will be on:
- State-of-the-art in safety management
- General principles for knowledge transfer across contexts
- Examples of successful/failed knowledge transfer between domains
- Impacts of different contextual factors
Contact Gudela Grote at ggrote@ethz.ch
Saturday, June 22 - Sunday, June 23, 2013
Authentic Presence, Relational Coordination, and Results: 2013 Finger Lakes Dialog on Relational Workplaces
The Finger Lakes Dialog is a weekend workshop in the beautiful wine and waterfall country of upstate New York, sponsored by The McArdle Ramerman Center and the Relational Coordination Research Collaborative. This year’s guest presenter is Diane Rawlins, a coach and consultant who was part of the formation of the positive organizational psychology movement.
Shared goals, understanding and respect
We know from a robust body of research that organizational performance depends upon relational coordination—the ability of people involved in shared work processes to integrate their tasks and manage their interdependence.
But how do leaders help them do that? How do they foster the shared goals, shared understanding and mutual respect that are the essence of relational coordination?
Various organizational structures and practices have been suggested—and can indeed be helpful—but a deeper factor is also needed: the authentic presence of the leader. Without authentic presence, these tools can be experienced as superficial or insincere, and can even breed cynicism rather than engagement.
Authentic presence
But what, exactly, is authentic presence? What does it look like in action? Diane Rawlins characterizes it in terms of two core capacities, self-differentiation and attunement.
These qualities in the leader call forth similar qualities in followers and engender trust, respect and the free flow of information and ideas within the work group.
Join us June 22-23!
We invite you to join Diane and Finger Lakes Dialog host Tony Suchman for an energized and highly interactive session (maximum 20 participants). We’ll explore practical ways to deepen your own authentic presence and to foster it in others and we’ll develop new insights about teams, organizations, performance and leadership.
This workshop will also give you an opportunity to experience the beautiful views, forest trails and vineyards of New York’s Finger Lakes region. It will be held at an artist’s private hillside home and studio in Montour Falls, NY and includes dinner at a Seneca Lake winery.
Fees and registration
The $625 registration fee includes lunch on Saturday and Sunday and the winery dinner on Saturday evening.
Space is limited, with a maximum of 20 participants. Reservations will be accepted in the order in which they are received. The registration fee is non-refundable, but the registration may be transferred to another individual.Download Related Materials (pdf)
Monday, June 24, 2013
Team Composition, Medical Homeness, and Relational Coordination in the Patient-Centered Medical Home
This study will be the subject of a poster session by Signe Peterson Flieger at the AcademyHealth Research Meeting in Baltimore, Maryland. This study examines patient centered medical home family practices as part of the New Hampshire Citizens Health Initiative Multi-Stakeholder Medical Home Pilot.Tuesday, June 25, 2013
Coordination at the AcademyHealth
Farbod Hagigi (Brandeis, ClinicalBox, Inc.) will present his findings on "Team Coordination as a Driver of Cost and Quality Performance in Chronic Disease Management" at the AcademyHealth 2013 Annual Research Meeting, June 23-25 at the Baltimore Convention Center. The overall session is titled "Impacts of Interdisciplinary Teams on Cost, Quality and Outcomes," chaired by Hector Rodriguez (UCLA).
Contact Farbod Hagigi at farbod@hagigi.com
Monday, July 1 - Wednesday, July 3, 2013
Relational Coordination Workshop at the Taos Summer Institute in Berlin
Each summer the Taos Institute (www.taosinstitute.net) joins together with the Danish consulting firm, Ramboll Attractor (http://www.attractor.dk/
This year the Taos Summer Institute will include a 3 hour workshop on "Relational Coordination and the Transformation of Role Relationships" by Professor Jody Hoffer Gittell (Brandeis University/RCRC) as well as 2 short presentations on the topic.
Saturday, August 10, 2013
Infusing Vitality: Using Positive Organizational Scholarship in Teaching OB and Management Topics
Back by popular demand! Given the long waiting list from last year, we anticipate great interest in this Professional Development Workshop at the Academy of Management - "Infusing Vitality: Using Positive Organizational Scholarship in Teaching OB and Management Topics." In this workshop, about a dozen professors will share methods for teaching positive organizational scholarship.
One example: Gene Beyt (RCRC, Brandeis University) will lead a workshop on "Relational coordination in healthcare: Three teaching ideas promoting positive connections" focusing on three examples of teaching about relational coordination in a health systems management curriculum. Coordinated and collaborative team-based patient care is essential as the current healthcare environment responds to cost and demographic pressures. Linking management, clinical, and improvement skills to the positive relational sciences may offer aspiring students the prerequisite leadership competencies needed in the new healthcare environment.
Other presenters include Kathy Kramm (Boston University), Robert Quinn (University of Michigan), Scott Sonenshein (Rice University), Amy Wrzesniewski (Yale University), David Bright (Wright University), Mary Crossan (University of Western Ontario), Wayne Baker (University of Michigan), and Shirli Kopelman (University of Michigan). Organized by Marc Lavine (University of Massaschutts Boston) and Jane Dutton (University of Michigan).
Contact Marc Lavine at marc.lavine@umb.edu
Saturday, August 10, 2013
Past, Present and Future Investigation of Positive Relationships at Work
This workshop brings a Positive Organizational Scholarship (POS) lens to the study of workplace relationships, focusing attention on reoccurring connections between people that a) take place within the context of work and careers and b) are experienced as mutually beneficial (Ragins & Dutton, 2007).
The primary goals of the three-hour workshop are to nurture relationships among scholars interested in positive relationships, introduce this rich area to a broader community of scholars, and to generate energy and ideas for further research. The PDW will begin with an introduction to the Positive Relationships at Work Microcommunity. This will be followed by a panel discussion featuring speakers who will give an overview of the history of research in this domain as well as several areas of scholarship related to positive relationships. The second half of the PDW will be dynamic and interactive, with small group discussions about subtopics of interest to the attendees. To close the session, the small groups will report back to the plenary, sharing key take-aways that will be captured and distributed post-PDW.
To be held at the Academy of Management Annual Meeting in Orlando, FL, this workshop is organized by David Bright (Wayne State University), Stephanie Creary (Boston College), Elana Feldman (Boston University), Rajashi Ghosh (Drexel University), Kerry Gibson (Georgia Tech), Delia Mannen (ESADE University). Featured speakers are Jane Dutton (University of Michigan), Jody Hoffer Gittell (RCRC, Brandeis University) and David Sluss (Georgia Institute of Technology).
Contact Stephanie Creary at crearys@bc.edu
Sunday, August 11, 2013
Learning to Coordinate - Relational and Technical Transformations in Health Care Delivery
At the Academy of Management Meetings in Orlando, Florida, this symposium explores relational and technical approaches to coordination in the current healthcare context. An increased focus on population health and accountability for both cost and quality outcomes, driven by the aging population and the rise of chronic illness, has placed a premium on the coordination of care. Together these papers demonstrate the need for a broader understanding of coordination in which relational and technical approaches are used in a synergistic way to achieve high performance in the most challenging work environments.
Chaired by Samer Faraj (McGill University) and Jody Hoffer Gittell (Brandeis University), this symposium features the following presenters:
"Introducing Standards in Rehabilitation Medicine as Support for Relational Coordination," by Gudela Grote and Mareike Haase (ETH Zurich)
"Exploring the Relational Dynamics of the Change Process in the Era of Accountable Care," by Saleema Moore (Brandeis University).
"Improving Relational Coordination through Clinical Pathways and Team Meetings in Obstetric Care," by Peter Groenewegen (Erasmus University) and Vera Schölmerich (VU University Amsterdam).
"The Interplay between Programmed and Relational Means of Coordination: The Case of Care Pathways," by Thim Praetorius (University of Southern Denmark).
Contact Jody Hoffer Gittell at jgittell@brandeis.edu
Monday, September 30 - Tuesday, October 1, 2013
The New STS - Advances in Designing Healthy and Innovative Work Systems, Organizations and Networks
Healthy, humane, socially and economically productive, work systems, organizations and networks. The need is compelling. The opportunities endless. If you want to make a powerful difference and are curious about new ways to do this..... or if you have experiences, tools etc. to share, we invite you to join with us in rediscovering and advancing the whole field of designing from an STS perspective. To be held at the Boston Park Plaza Hotel.
Contact Bernard Mohr at bjmohr@innovationpartners.com
Friday, October 4, 2013
Relational Coordination and Resilience for the Changing Healthcare Context
In this Distinguished Lecture on Relational Coordination at Oregon Health Science University, Professor Jody Hoffer Gittell will present relational coordination as a core element for achieving personal and organizational resiliency, while aligning relationships for transformed health care delivery. Hosted by the Integrative Self Care Program and Director Dr. Lauretta Young, this lecture is part of an annual series on improving personal and organizational resiliency.Contact Lauretta Young at youlaure@ohsu.edu
Thursday, October 17 - Friday, October 18, 2013
RCRC Fall Roundtable at Berkeley - Advancing the Practice of Relational Coordination
Please save the date for our third annual Fall Roundtable - "Advancing the Practice of Relational Coordination." Our host committee is ready to welcome us to the lovely Bay Area for two days of advancing and energizing the practice of Relational Coordination. Our local hosts include: Kathryn McDonald (Stanford Health Policy), Thomas Huber (Quantros), Terry Hill (Hill Physicians Medical Group), Dominick Frosch (Gordon and Betty Moore Foundation, Palo Alto Medical Foundation Research Institute), Edgar Schein (MIT Sloan School Emeritus), and Steve Shortell (University of California Berkeley). The Roundtable will be held on the Berkeley campus, with accommodations to be reserved for participants on Shattuck Avenue.
In addition to sharing innovations in the practice of relational coordination, participants will be invited to engage in pre-conference activities such as kite surfing, marina walking, hanging out in the Berkeley Gardens, mindfulness meditation, and book discussion groups. Stay posted for more information about the exciting events we are planning!
Contact Debbie DeWolfe at ddewolfe@brandeis.edu
Monday, October 21 - Tuesday, October 22, 2013
Relational Coordination Conference in Aalborg
In North Jutland, Denmark, a wide array of relational coordination transformation efforts are underway in health, human services, education and manufacturing. On October 21-22, Act2learn and the University College Northern Denmark will host a conference to showcase and further advance this work, with 300 participants expected. Jody Hoffer Gittell (RCRC, Brandeis Unviersity) will provide one of two keynote addresses. Please stay posted for further information.Contact Bo Vestergaard at bov@act2learn.dk