Relational Coordination Research Collaborative

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rc survey 2.0

RELATIONAL COORDINATION is communicating and relating for the purpose of task integration - a powerful driver of performance when work is interdependent, uncertain and time constrained.  With the RC Survey, a valid and reliable measurement tool supported by our partner Relational Coordination Analytics, you can gain new insight into the dynamics that exist between individuals, groups and organizations - and begin to transform them.  When used for interventions, this measurement tool should be treated as one core element of a broader system, as shown in the Relational Model of Organizational Change, and with guidance from skilled practitioners.

RCRC’s mission is to transform relationships for high performance by helping organizations to build shared goals, shared knowledge and mutual respect across boundaries. We connect researchers and practitioners in an innovative, collaborative setting to develop and test new models of change. Together we help organizations transform the relational dynamics underlying their work processes and redesign their structures to support and sustain the new dynamics.


RCRC News


Dr. Marjorie Godfrey Receives American Academy of Nursing's Highest Honor

November 1, 2014

Margie GodfreyThe American Academy of Nursing inducted 168 Fellows on October 18 including Marjorie Godfrey, RN, PhD. Margie is a valued RCRC board member and partner as well as founder and co-director of the Dartmouth Institute Microsystem Academy. The Academy's more than 2,100 members—known as fellows—are nursing's most accomplished leaders in education management, practice and research. Fellows include association executives; university presidents, chancellors, and deans; state and federal political appointees; hospital chief executives and vice presidents for nursing; nurse consultants; researchers; and entrepreneurs.

Fellows have been recognized for their extraordinary nursing careers and are among the nation's most highly-educated citizens: more than 90% hold doctoral degrees and the rest have completed masters programs. Invitation to the fellowship represents more than recognition of one's accomplishments within the nursing profession. Academy fellows also have a responsibility to contribute their time and energies to the Academy and to engage with other health leaders outside the Academy in transforming the health system.

Margie we are extremely proud of you for receiving this honor. We value the contributions you have made to creating change through microsystem coaching programs around the world - and your contributions to the theory and practice of relational coordination.  See here for more about Margie.

Best Paper Award for Muhammad Siddique - High Performance Work Systems, Relational Coordination and Bank Performance

September 14, 2014

British Academy of Management

Student partner Muhammad Siddique (Newcastle University Business School) just won Best Paper for the Human Resource Management track in the British Academy of Management for his dissertation paper entitled: "Exploring the Linkages between High Performance Work Systems and Organizational Performance: The Role of Relational Coordination in the Banking Sector of Pakistan."

"This study sets out to determine the process through which high performance work systems (HPWS) affect organizational performance. Previous research in the field of HRM has mainly supported the view that properly designed high performance work systems can enhance organizational performance (e.g. Delery and Doty, 1996; Combs et al. 2006). There is a growing debate, however, with regard to understanding the process through which this HPWS influence takes place (Wright and Boswell, 2002; Boselie at al. 2005). Encouraged by considerable information on statistical associations between HPWS and improved organizational performance, researchers have shifted the focus towards understanding the “mechanism” linking HPWS and organizational performance (Guest, 2011; Boxall, 2012). This study also focuses on this area of research by examining the mediating role of relational coordination among employees. In general, researchers have highlighted the significance of the quality of HPWS implementation and its impact on performance from organizational perspectives. This study examines the effects of HPWS on performance from the perspectives of employees regarding their reactions to the implemented high performance work systems in the workplace (Liao et al. 2009).
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"Preliminary results of the multiple regression analysis have revealed that the extent of HPWS predicted relational coordination among employees at individual, functional and unit levels. The study has shown that there were significant differences between managerial and non- managerial employees’ perspectives of HPWS. There were also significant variations in employee perspectives of relational coordination among employees of different functions and among employees of the same functions.
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"The analysis suggests that the extent of HPWS was significantly related to branch-level performance in the Pakistani banking sector. Results have shown that HPWS was significantly related to performance in terms of branch deposits, advances, and overall profitability. In terms of the linkages between relational coordination and performance, the findings suggested that relational coordination among employees was positively associated with various performance outcomes at the unit level. One of the more significant findings emerged from this study is that relational coordination partially mediated the relationships between HPWS and branch level performance. Consequently, the extent of HPWS was significantly related to branch growth in deposits, growth in advances, branch advances to deposits, and growth in profit through the mediation of relational coordination among employees."

Congratulations to Muhammad and to his co-author Professor Steven Procter - we hope to hear this work presented in our 2015 webinar series!

Relational Coordination and Collaborative Knowledge Creation - Webinar by Visiting Scholar Harold Alvarez

August 27, 2014

Harold Alvarez RCRC student partner, Brandeis visiting scholar and PhD candidate Harold Alvarez of Maastricht University in the Netherlands (Department of Organizations and Strategy) will present one paper from his dissertation by webinar on September 19 at 11:00 am ET. This webinar is intended especially for partners to hear the work of our student partners, with additional time from 12-12:30 pm for student partners only to discuss questions they are facing in their work. 

"In many areas of work today, knowledge workers may no longer find themselves working alone or exclusively with members of their own knowledge specialization, but rather interacting with professionals from diverse disciplines and functional units to jointly create new or emergent knowledge to produce innovations. Under these circumstances, the dynamic relational process of collaborative knowledge creation might face specific challenges that may prevent the team from achieving the best possible results. Relational coordination (RC) (Gittell, 2002) is an emerging theory for understanding the relational dynamics underlying a work process. This research empirically investigates how RC can enable the process of collaborative knowledge creation to flourish. Using a cross-sectional sample of 65 mid-level managers working in the pharmacy health care sector, we found that RC among team members is positively related to a greater perceived overall fairness and high levels of dual allegiance. Additionally, teams with high levels of RC exhibit greater equity of individual member’s contribution as well as a more symmetric information distribution.
Our findings also support that RC improves the performance outcomes set in place at the beginning of the overall process of collaborative knowledge creation, in terms of quality, cost (ability to meet budget objectives) and time (ability to meet major deadlines)."

Relational Coordination in Practice - Ideas from Denmark and Sweden

By Jody Hoffer Gittell

May 15, 2014

I’ve just finished a 10 day visit with our Danish and Swedish colleagues – a rich experience! In Denmark we’re seeing relatively advanced uses of relational coordination in highly practical ways.  This is especially true in the municipalities where they are now responsible for healthcare in the community, behavioral health in the community, child care, K-12 education, after school activities, support for troubled families and children, employability support, immigrant integration, local culture and the physical infrastructure.  It’s a challenging job and they take it quite seriously.   As one municipal director said:  “We are close to the citizens and we are very practical.”

These municipalities are seeing a need for better coordination and a growing number are using RC concepts, measures and interventions to connect across their silos and with their citizens.  Last Tuesday, 750 people from Aarhus Kommune came to learn about relational coordination.  This week, over 150 change leaders from many of the Danish municipalities participated in a national RC Conference called Relational Coordination in Practice to share their current work with each other.  For some of their cool ideas - and more from Sweden - see here...

Reflections from Australia

By Jody Hoffer Gittell

April 14, 2014

Centre for Workplace Leadership

Flying home from Australia over the weekend I found myself reflecting on what I learned. Australia has enjoyed a vibrant economy for more than two decades, boosted by an influx of human capital through immigration, a mining boom, and a robust import-export sector fueled by the rapid economic growth of their Asian neighbors, especially China. Several decades ago Australians also put into place a set of policies to fund public hospitals and higher education and have established a wage structure with one of the highest minimum wages in the world, existing hand in hand with relatively low and stable rates of unemployment.

Still, at The Future of Work conference this past week, leaders from the Australian private and public sectors were calling for more – for better leadership, more collaboration, more workforce engagement and greater utilization of the talents of Australia’s diverse workforce. Australia like other countries still struggles with sexism, racism and ageism in the workplace as well as inherited bureaucratic structures. As Rosemary Kirkby said, “The easiest way to be fast on your feet is to make sure everyone has a voice – and I don’t mean a focus group – I mean built into the process.” 

This energetic, well-attended conference was hosted by the brand new national Centre for Workplace Leadership to advance its mission, which is simply “to create, source and share practical solutions that help you become a better leader and do things differently at work.”   We welcome the Centre – led by Peter Gahan and Sarah Fortuna – as our newest RCRC Organizational PartnerRead more...

Fall Roundtable 2014 To Be Hosted By Billings Clinic September 4-5th - Montana Here We Come!

By Jody Hoffer Gittell

March 3, 2014

Billings ClinicThe RCRC Fall Roundtable 2014 will be hosted by our colleagues at Billings Clinic in Montana, including Curt Lindberg, Bob Merchant, Dania Block, Elizabeth Ciemens, Carlos Arce and their CEO Nick Wolter.  We are thrilled to be convening at the Billings Clinic, where relational coordination is becoming an integral part of their approach to improving outcomes for patients and employees alike, starting in the Intensive Care Unit then extending to Orthopedics, Primary Care and beyond. 

We will convene for learning and sharing on September 4 and 5, starting with outdoor activities during the day on September 4, with a welcoming reception that evening, then a full day of sharing on September 5, with closing reflections ending at 5:00 pm. The program will be posted here shortly, along with the opportunity to register and save your spot.  We are limited to 100 registrants.

We chose early September to take full advantage of the natural beauty - from the Yellowstone River to the Bear Tooth Mountains to Yellowstone Park.  Natural beauty aside, Billings Clinic is a leading health system using relational coordination for organizational change, along with complexity science and positive deviance.  This Roundtable will be a chance to see first hand what they are doing, and to share the work you are doing.  See here for updates.

Creating Coherence - Leadership and Coordination Across Boundaries

By Jody Hoffer Gittell

March 3, 2014

Ninna Meier photoLast week Ninna Meier (Copenhagen Business School) and her colleagues from the Central Denmark Region presented their collaborative research and organizational development project, exploring the role of leadership and coordination in creating more coherent patient pathways across professional, organizational and geographical boundaries.  At Brandeis University where Ninna is an RCRC Visiting Scholar, they presented baseline data on health system functioning in Denmark and invited us to help as they began to consider possible interventions.

Baseline data included deep qualitative observations in an Emergency Department, Oncology Ward, and Internal Medicine Unit, while the second phase will include relational coordination survey data  - the strength of shared goals, shared knowledge, mutual respect, frequent, timely, accurate, problem-solving vs. blaming communication across roles, units and organizational boundaries - as additional input for intervention and change. One insight from the seminar was the need to better connect inpatient care with community-based care as the Danish municipalities strive to support health and wellness in the community.

Dr. Meier is a postdoctoral research fellow at Department of Organization, Copenhagen Business School, Denmark and a Visiting Scholar with the Relational Coordination Research Collaborative at Brandeis University this year.  Ninna holds MS in Philosophy and Business Administration from the Department of Management, Politics and Philosophy, Copenhagen Business School, and a Ph.D. in Business Administration from Aarhus University focusing on Health Organization and Management.

Soft Side? Integrating Relational Coordination and Lean at Group Health

By Jody Hoffer Gittell

December 8, 2013

group health dinner

In early December, Signe Peterson Flieger and I journeyed out to Seattle to work with our colleagues at Group Health on integrating relational coordination and lean into a coherent methodology for organizational transformation.  We were inspired by early pioneers like Earll Murman (MIT) and Walter Lowell (Maine Dept. of Health and Human Services) who refer to relational coordination as "the soft side of lean" and by colleagues like Dale Collins Vidal (Dartmouth-Hitchcock) and Margie Godfrey (Dartmouth Institute Microsystem Academy) who point out that relational coordination is actually quite hard in the sense of being both measurable and challenging to achieve.

Guided by Diane Rawlins (InsideOut Consulting and RCRC Partner) and Kim Demacedo (Group Health lean consultant), we spent 1.5 days building an integrated RC/lean approach with Group Health leaders Claire Trescott, Barbara Trehearne, Erika Fox, Michael Parchman, Rob Reid, Alicia Eng, Linda Boatman, Janice Wharton, Karen Severson and Thomas Nielsen.  We discovered that RC and lean have some common underlying principles including systems thinking and attentiveness to relational dynamics such as problem solving rather than blaming communication and respect for people.

The immediate task was to combine relational coordination methods with lean methods as part of Group Health's evolution from Medical Home 1.0 to 2.0.  We hope what we learn will have far-reaching implications for healthcare systems around the world, and will help us to further flesh out the Relational Model of Organizational Change.  We will be eager to share this integrated RC/lean methodology as it evolves - so stay posted and share your comments here!

Just Back from Denmark - Health and Wellness a Community Responsibility?

By Jody Hoffer Gittell

November 16, 2013

Flying home from Denmark I wanted to share some thoughts about health and wellness in the community. I visited several more municipalities, where much of the health and wellness work is now happening in Denmark. Max Kruse Director of Varde Municipality explained:

“With the healthcare revolution in Denmark we set up a clear separation of duties between regions and municipalities. We formed 5 regions for health and psychiatric care and 95 municipalities who are responsible for before citizens get sick and after they are out of hospital. Now municipalities pay 20% of the costs whenever our citizens go into the hospital or visit a doctor. Because of the 20% and because of our citizens, we have incentives to take care of our duties. Continue reading and join the conversation!

Reflections on the Fall Roundtable in Berkeley

By Jody Hoffer Gittell

October 22, 2013

Host Committee

We just spent a rewarding two days sharing our experiences with advancing the practice of relational coordination to achieve high performance. It was the third annual RCRC Roundtable, held at the University of California Berkeley. At the end one person observed, "I've never seen people at a conference listening so intently to each other!" The sense of connection was palpable - which was remarkable given that many were meeting for the first time. For the Roundtable booklet with its summary of activities and participants, see here.

Steve Shortell of UC Berkeley started us off by sharing recent data regarding the multiple levels - micro, meso and macro - at which relational coordination is needed to achieve the goals of accountable care. We realized through sharing that while people often see the need for it at their own level, they often see people at the other levels as obstacles to their work rather than as partners. Top management often sees the front line as failing to understand its need to build relational coordination at the macro system level while the front line sees top management as being unreceptive to the need to build and support relational coordination at the micro system level. Could the concepts of RC - shared goals, shared knowledge, mutual respect supporting frequent, timely, accurate, problem-solving communication - help us to connect conversations across these levels to build systems thinking?

We also explored:

  • Unfreezing deeply entrenched professional roles and identities to build new ways of working together and how RC concepts can help to jump start the necessary conversations
  • Including the patient, family and community on the team to co-produce desired outcomes including health and wellness - and new ways to assess and strengthen their inclusion
  • Combining relational coordination with lean methods - this lively group figured out how to layer RC metrics onto work process maps to gain greater insight and avoid purely mechanistic approaches to lean
  • Building RC metrics into our dashboards to gain ongoing visibility into the powerful dynamics of RC to inform our decisions and improvement efforts - this group also considered how the design of EHRs can foster or undermine the development of relational coordination across boundaries
  • Identifying methods for developing leaders who are able to support relational coordination through systems thinking and humble inquiry
  • Formation of an RC Learning Network with several leading health systems - a conversation that will continue in the aftermath of the Roundtable

Edgar Schein, MIT Sloan School, concluded the Roundtable with a reflection on the importance of doing interventions that are attentive to the needs of the participants, not allowing the ethic of "pure research" to override the ethic of helping. He also provided us with a deep dive into theories of organizational change, showing how these theories of change are needed to inform the practice of relational coordination.

I want to express deep gratitude to all the participants who made this Roundtable one of the best moments I have experienced in the journey we are on. And I send my gratitude to the host committee - Thomas Huber of Quantros, Kathy McDonald of Stanford, Terry Hill of Hill Physicians Group, Dominick Frosch of the Moore Foundation, Barbara Belk of Kaiser Permanente - whose energy and ideas and leadership made this possible. I also thank the RCRC team who worked and strategized since the spring to support the host committee - Debbie DeWolfe, Anna Perlmutter and Joanne Beswick. Their efforts were tireless and good spirited with much creative problem solving. A true example of relational coordination at work.

We are all grateful to UC Berkeley for hosting us on its lovely campus on a lovely Fall weekend - and to the Gordon and Betty Moore Foundation for its financial support.

I will conclude by reflecting back and thanking the visionaries who originally saw the potential for RC to become more than a research tool and more than an academic theory. They recognized RC as a way to foster behavior change and system change and they encouraged me to form the Relational Coordination Research Collaborative. They are Dale Collins Vidal from Dartmouth, Thomas Huber from Quantros, Ken Milne from Salus Global, Nancy Whitelaw from Salus Global, Stan Wallack from Brandeis, Kathy McDonald from Stanford, Gene Beyt from Brandeis, and Tony Suchman from McArdle Ramerman Center. They have been visionary leaders building a network that seems to grow each day.

And I especially want to thank the partners of the RCRC - our organizational partners, our research center partners, our professional partners, and our student and faculty partners. You are the RCRC and you have made it into a community. We look forward to the continued journey and we welcome others to participate!  Please feel free to comment!

Ed Schein Speaks About His Newly-Released Book – Humble Inquiry

By William Brandel

September 3, 2013

Humble InquiryFrank and thoughtful as always, Dr. Schein shares his motivations for writing a new book on the art of humble inquiry – and its essential role for supporting relational coordination and teaming – Humble Inquiry: On the Gentle Art of Asking Rather than Telling. This exclusive interview was conducted by Bill Brandel of Brandeis University and the Relational Coordination Research Collaborative.  Continue reading and join the conversation!

Relational Coordination and Social Construction in Berlin – and Launching the RCRC Learning Center!

By Jody Hoffer Gittell

July 8, 2013

Taos InstituteJust returned from The Summer Institute in Berlin co-hosted by the Taos Institute, a community of social construction practitioners, and Ramboll Attractor, a European management consulting firm. In its fifth year the Summer Institute brought together 250 people mostly from around Europe, especially Scandinavia, to explore social construction and systemic thinking in the transformation of people and organizations. There was much attention to connections between mind, body and spirit through conversation, singing and visual representations, as well as excellent workshops on relational leadership and more.  Continue reading and join the conversation!

Relational Approaches to Safety

By Jody Hoffer Gittell

June 27, 2013

JodyI just returned from Switzerland and a conference called “Safety Management in Context,” hosted by Gudela Grote (ETH Zurich) and John Carroll (MIT Sloan School of Management), about 75 people were invited from around the world to identify principles of safety management by comparing our experiences across countries and across industries.  Continue reading and join the conversation!

Reflections on Relational Coordination Following the Colloquium

June 3, 2013

2013 ColloquiumConversations, connections, questions and insights – these were the outcomes of our very first Research Colloquium hosted last week at Brandeis University. Having set a limit of 55 participants, we exceeded that limit before early registration had even ended, and decided to accommodate 75 participants from all across the US — Northeast, Mid-Atlantic, Southeast, Midwest, Great Plains, Rocky Mountains, Southwest, West Coast and Northwest — as well as Australia, Belgium, Canada, Denmark, Netherlands, Ireland, Spain, Sweden and the UK.  Continue reading and join the conversation!

Interview with Amy C. Edmondson, Author of “Teaming” by William Brandel, RCRC, Brandeis University

By William Brandel

February 13, 2013

Teaming

Amy C. Edmondson is the Novartis Professor of Leadership and Management at Harvard Business School. Edmondson’s research examines leadership, learning and innovation in teams and organizations, and has been published in numerous academic and managerial articles. Organizations, Edmondson argues, thrive based on how well small groups – teams – within organizations work with each other. The pace and breadth of change in today’s world demands leaders who can create an environment where individuals can team, and teams can succeed. Edmondson spoke to RCRC about her book, and about what teaming means for relational coordination and healthcare.  Continue reading and join the conversation!

Greetings from Palo Alto and News from the RCRC

By Jody Hoffer Gittell

April 28, 2013

Palo AltoJust arrived in Palo Alto last night, to speak at the Stanford Compassion and Business Conference on Tuesday. I’ll describe how relationships of shared goals, shared knowledge and mutual respect foster attentiveness to the situation and to one another – contributing to outcomes of quality, efficiency and well-being – and how organizational structures can be designed to support the scalability, replicability and sustainability of these relationships and outcomes. Other presenters are academic colleagues from U Penn, Stanford, Michigan and beyond, as well as business leaders who are working to put these principles into practice. I’m particularly thrilled to be joined by fellow members of the Center for Positive Organizational Scholarship including Sally Maitliss, Adam Grant, Kim Cameron and Monica Worline.  Continue reading and join the conversation!

Reflections from the RCRC Community on Epic Systems and Other EHRs

By Jody Hoffer Gittell

March 20, 2013

Epic

I was in Madison last week to speak at the University of Wisconsin School of Business, hosted by friend and fellow MIT grad Chip Hunter who is now a dean there. Led by Chip’s colleague Mark Covaleski, we were invited to spend much of the day with Epic Systems — soon to be the largest EHR vendor in the US it would seem based on current trends — they serve several of RCRC’s partners and clients including Dartmouth, Kaiser, Group Health and most recently Partners Healthcare.  Continue reading and join the conversation!

Understanding and Creating Caring and Compassionate Organizations

By Anna Perlmutter

January 28, 2013

AOM

In October 2012 Jody Hoffer Gittell and Anne Douglass’ article, “Relational Bureaucracy: Structuring Reciprocal Relationships into Roles,” was published in a special issue of the Academy of Management Review, dedicated to the subject of care and compassion in organizations. This month, the Academy of Management features a panel discussion among several editors and authors who contributed their unique perspectives and expertise to that October special issue. The forum, titled “Understanding and Creating Caring and Compassionate Organizations,” is devoted to the challenge of integrating care and compassion into the core values of organizational management.  Continue reading and join the conversation!

Danish article from Lederweb “Coordinate Work Together – And Create Collaboration”

By Frida Louise Irhoj Damhus

January 3, 2013

Danish Regions

Relations are important to daily work, whether related to management related contacts, internal group relations, or the relation to other departments, according to Frida Louise Irhøj Damhus of the Danish organization, Lederweb. Read her interview with professor and award-winning author Jody Hoffer Gittell during her visit to Copenhagen in September 2012. (translated from Danish by Thim Prætorius).  Continue reading and join the conversation!

Browse the RCRC Blog for the latest news and reflections from the RCRC Community.  Contribute to the ongoing dialog!

Fall Roundtable 2015

RCRC Events

Friday, December 19, 2014

8:30 am - 12:30 pm

RC Workshop at Tufts Medical School - Brandeis Health Leaders Program

In this workshop we will explore the concept of relational coordination – coordinating work through shared goals, shared knowledge and mutual respect. We review findings regarding the impact of relational coordination on quality and efficiency performance, and on job satisfaction. Participants will be introduced to the high performance work practices that build relational coordination in healthcare organizations, for example hiring for teamwork and resolving conflicts proactively. We will discuss the challenges of implementing these high performance work practices in your own organization. We will carry out a relational mapping exercise, allowing participants to identify a core work process that requires coordination in their own organization, to conduct a preliminary assessment of relational coordination across the workgroups involved in that process, and to visualize areas of strength and opportunity for improvement, as a precursor to measuring relational coordination.  Participants will be introduced in a preliminary way to the tools for measuring relational coordination and the methods for feeding back results to their colleagues.
Read More >

Contact Linda Purrini at purrini@brandeis.edu

Friday, December 19, 2014

8:30 am - 12:30 pm

Relational Coordination for High Performance - Tufts School of Medicine Physician Executive Education

Coordination is a challenge in any industry, but particularly in healthcare. Healthcare is complex, with high levels of specialization that are driven – perhaps inevitably - by the complexity of the human body, the human mind, and the social world in which we live. The complexity and fragmentation of healthcare make coordination exceedingly difficult. Even within the hospital setting, where resources presumably are brought together to improve the coordination of their deployment, the responsibility for coordination often falls to the patient and his or her family members.  This session will be led by Jody Hoffer Gittell (RCRC, Brandeis University) for the Physician Executive Leadership program at Tufts Medical School, organized by Brandeis professor Jon Chilingerian.
Read More >

Contact Linda Purrini at purrini@brandeis.edu

Saturday, January 3 - Tuesday, January 6, 2015

Labor and Employment Relations meets in Boston

"Employment Relations and Organizational Performance" (Monday, Jan 05, 2015 8:00 am, Westin Copley, Defender)

Presiding: Phanindra V. Wunnava (Middlebury College)

Empirical Evidence on Diversity and Performance in Teams: The Roles of Task Focus, Status and Tenure
Avner Ben-Ner (University of Minnesota)
John-Gabriel Licht (University of Minnesota)
Jin Park (University of Minnesota)

Connecting the Dots: Positive Labor Relations as a Key Component of Port Competitiveness
Jordan Cowman (University of Texas-Dallas)
Jerald Zellhoefer (AFL-CIO)

Assessing Union Activities and Its Influence on Performance of Unionized Firms in Ghana
Gabriel Dwomoh (Kumasi Polytechnic)
Kofi Kwarteng (Takoradi Polytechnic)

Relational Coordination: Reviewing the Theory and Evidence
Jody Hoffer Gittell (Brandeis University)
Caroline Logan (Brandeis University)

Discussants:
Phanindra V. Wunnava (Middlebury College)
Christine Bishop (Brandeis University)
Please also attend
  
"Rules of Engagement: Promoting Prosperity Through Labor Standards Enforcement"
(Saturday, 1/3/2105, 4:45 pm Westin Copley North Star)    
Chair: William M. Rodgers III, Rutgers University
Featured Speakers:
David Weil, Wage and Hour Administrator, US Department of Labor—Contemporary Challenges of Securing Strong Labor Standards
Janice Fine, Rutgers University—Functionality of U.S. Labor Markets
 
LERA Welcome Reception
(Saturday 1/3/2015 Westin Copley Adams & Parliament)    
Chair: William M. Rodgers III, Rutgers University

This link will take you to the full program. You will probably want to come to the session in memory of Casey Ichniowski - you can find it and other sessions at this link.  LERA program: http://www.lera.illinois.edu/drupalinclude/program_assa.asp

Contact Emily Smith at eesmith@illinois.edu

Monday, January 12, 2015

4:00 pm ET

VHA Voices - Community of Practice Call - Better Care Through Better Relationships

Please join us for this Community of Practice Call featuring Professor Jody Hoffer Gittell (Brandeis University, RCRC) on the topic of transforming relationships for high performance.  This is part of a monthly series hosted by the Veterans Health Administration to explore topics of growing interest for the VHA and its stakeholders.  Call 855-767-1051, ID 15526139#.  Dr. Gittell’s research explores how workers contribute to quality and efficiency outcomes through their coordination with each other, their customers and their leaders. She has developed a theory of relational coordination, proposing that highly interdependent work is most effectively coordinated through relationships of shared goals, shared knowledge and mutual respect, supporting frequent, timely, accurate, and problem-solving rather than blaming communication.
Read More >

Contact Elizabeth Gifford at Elizabeth.Gifford@va.gov

Wednesday, January 28, 2015

Transforming Relationships for High Performance - St. Joseph's Health System

Dr. Richard Waldman, President of the Medical Staff at St. Joseph's Health System, has invited Professor Jody Hoffer Gittell to present at the upcoming medical staff breakfast.  St. Joseph's is a 400 bed hospital that is currently undergoing significant transformations. Professor Gittell will introduce relational coordination as a tool for helping healthcare organizations respond effectively to the challenges of delivering accountable care, by building high quality connections throughout the organization and with external partners.

Contact Richard Waldman at rwacog@aol.com

Thursday, January 29, 2015

Supporting the Development of Relational Coordination, Coproduction and Leadership

You are welcome to attend this lunchtime seminar at the Center for Gender and Organizations, hosted by Professor Joyce Fletcher (Simmons College) who is well known for her research on relational work as invisible work.  In this seminar, we will show how relational work contributes to high performance, and how organizations can 1) make it highly visible and 2) support its development through relational and technical interventions, followed by structural interventions.  Presenters include Professors Jody Hoffer Gittell (RCRC, Brandeis University) and Anne Douglass (University of Massachusetts Boston).

Contact Joyce Fletcher at joyce.fletcher@simmons.edu

Wednesday, February 4, 2015

3:00 pm - 4:00 am

Partnerships in Employment Network Meeting

You are welcome to join this Partnerships in Employment Network Meeting, hosted by the Institute of Community Inclusion at the University of Massachusetts Boston.  Professor Jody Hoffer Gittell (RCRC, Brandeis University) and Professor Anne Douglass (Univ. Mass. Boston) will describe the principals of relational coordination and relational bureaucracy, applying them to the coordination challenges of transitioning youth from high school into productive careers, facilitated by Cady Landa (Brandeis University, Univ. Mass. Boston).  The meeting will be held by Adobe Connect - please contact Cady if you are interested in participating.
Read More >

Contact Cady Landa at celanda@brandeis.edu

Download Related Materials (com)

Monday, February 23 - Friday, February 27, 2015

Microsystem Festival in Sweden

Join us for the 12th festival celebrating Microsystem thinking! The Microsystem Festival has grown into an arena and venue for those developing and improving health care. At the Festival, you will meet new-thinkers in health care. People who question old thoughts and are courageous to try new things. You will meet practitioners, theorists, authors, researchers, that above all, are convinced that the main source for change is within our own mind. In order to find new solutions we need to look at the existing problems with new eyes. By meeting and sharing perspectives with others, this is made possible.

Contact Patricia Loven at patricia.m.loven@dartmouth.edu

Thursday, March 5, 2015

Relational Coordination to Improve the Service Performance of Dental Practices

This workshop will be featured at the annual meeting of the American Dental Partners.  Stay posted for more information!

Contact Saleema Moore at sfm@rcanalytic.com

Wednesday, March 11, 2015

1:00 - 2:30 pm ET

Liberating Structures, Complexity and Relational Coordination - A Webinar

Conventional wisdom suggests that incremental change and transformational change are opposites.  Small relational changes generate marginal results and big formal changes are needed to transform an organization. Makes perfect sense.  Too perfect.  Is it possible that the opposite is accurate: incremental approaches are a path to quantum transformation?  By liberating many small adaptive and relational changes, is it possible to achieve critical mass?  By doing so are we shifting attractor patterns? Are we changing the microdynamics that underpin culture? Do we have theories that explain the surprising or better-than-expected results often generated through the practice of Liberating Structures, Relational Coordination, and Adaptive Deviance?  Do these theories explain how small changes generate big results and big efforts can change nothing? Keith McCandless of Liberating Structures, Jeff Cohn of Plexus Institute and Jody Hoffer Gittell of the Relational Coordination Research Collaborative welcome you to explore the intersection between Liberating Structures, Complexity and Relational Coordination.   We will start with the Wicked Questions above, and will likely use a Fishbowl, 1-2-(4)-All, and some form of a Wise Crowds/Caravan.  So come ready to share your experiences and reflections, and to learn from others!

Contact Jeff Cohn, Plexus Institute at jeff@plexusinstitute.org

Thursday, March 12 - Friday, March 13, 2015

Maine Physicians Workshop - Building Relational Coordination for High Performance

In this workshop we will explore the concept of relational coordination – coordinating work through shared goals, shared knowledge and mutual respect. We review findings regarding the impact of relational coordination on quality and efficiency performance, and on job satisfaction. Participants will be introduced to the high performance work practices that build relational coordination in healthcare organizations, for example hiring for teamwork and resolving conflicts proactively. We will discuss the challenges of implementing these high performance work practices in your own organization.
Read More >

Contact Linda Purrini at purrini@brandeis.edu

Thursday, March 19 - Friday, March 20, 2015

RC Intervention Training Workshop in Chicago

"Improving Work Processes Using Relational Coordination" will be offered this Spring in Chicago, led by Tony Suchman (Relationship Centered Care, Univ. of Rochester) and Jody Hoffer Gittell (RCRC, Brandeis Univ.).  This workshop prepares individuals to use principles and measures of relational coordination for the purpose of positive organizational change, by improving work processes, teamwork and organizational culture.  We will address 1) how to learn about the local context and identify the focal work process using relational mapping and other methods, 2) how to engage participants in measurement, 3) how to use the survey results to prompt reflection and learning, 4) how to engage participants in intervention design, and 5) how to conduct the overall intervention in a way that is consistent with the principles of relational coordination.  The workshop consists of independent self-study modules, an experiential 1.5 day course, and an individual one hour consultation on the design of a specific change project.  Further information is available here.

Monday, March 23 - Friday, March 27, 2015

Interprofessional Learning Conference at Metropol College - and More!

The Annual Conference on Interprofessional Learning at Metropol College in Copenhagen will focus this year on "Relational Coordination as a Method to Transform Relationships for High Performance" with a keynote by Professor Jody Hoffer Gittell (RCRC, Brandeis University).  This conference will be followed by workshops for over 1,000 nursing students on Tuesday, a workshop for nurses and therapists from the Copenhagen municipality on Wednesday, and a Master Class for municipal leaders on Thursday.  Stay posted for more information or contact Birgitte Grube.

Contact Birgitte Grube at birgitte.grube@dsr.dk

Friday, May 8, 2015

Relational Coordination In An Orthopedic Surgical Team: A Study Of The Relationship Between Interdisciplinary Teamwork And Patient Safety Culture

Birgitte Torring, RCRC Student Partner, will present her dissertation research at the European Operating Nurses Association Conference in Rome this coming May.  In surgical teams, where health professionals are highly interdependent and work under time pressure with often unpredictable tasks, it is of particular importance that the teamwork is strong and well-functioning to secure treatment quality and patient safety (1, 2). Relational coordination (RC) is an expression of the quality of the interdisciplinary cooperation (3). It is well known that coordination and communication has implications for the psychological safety in the team (4, 5).There is a need for further knowledge about the effects of interventions that intend to improve teamwork and patient safety culture in the operating room.  The purpose of this study is to examine how RC in multidisciplinary teams in OR can be strengthened, and examine how an improved teamwork may have an impact on patient safety culture in the OR.  See here for more about Birgitte.

Contact Birgitte Toring at BIT@ucnact2learn.dk

Friday, August 7 - Tuesday, August 11, 2015

Academy of Management Meeting in Vancouver BC - August 7-11th

Consider participating in the Annual Academy of Management Meetings this year - the deadline for submitting papers and symposia is January 13 - see here for more informationThe 75th Annual Meeting of the Academy of Management will be held August 7-11, 2015 in Vancouver, British Columbia, Canada. The program theme is Opening Governance. The 2015 theme invites members to consider opportunities to improve the effectiveness and creativity of organizations by restructuring systems at the highest organizational levels, and to try to answer the many questions organizational governance faces in today's digital and informational climate.  We hope to have multiple sessions that explore the dynamics of relational coordination - and a reception for all RCRC faculty and student partners to meet and celebrate the work they are doing!
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Contact Anna Perlmutter, Delia Mannen and Caroline Logan, Student Partner Representatives at info@relationalcoordination.org

Monday, September 7 - Friday, September 11, 2015

2015 Festival of Connecting Around Sociotechnical Systems and Workplace Innovation

The International Workshop on Teamwork (IWOT), the European Workplace Innovation Network, and the Global Socio Technical Systems Network are delighted to present the 2015 Festival of Connecting, to be held in Leuven, Belgium from September 11-15.  See below for more information.  We are planning a Relational Coordination Intervention Workshop to be held prior to or following this Festival, for those seeking to use relational coordination methods and metrics to inform their work on organizational systems change.

Contact Geert van Hootegem at geert.vanhootegem@soc.kuleuven.be

website

Thursday, October 15 - Friday, October 16, 2015

From the Big Sky to the Big Apple! Fall 2015 Relational Coordination Roundtable

Last year Billings Clinic hosted the Fall Roundtable in the Big Sky of Montana.  This year we are hosted by colleagues at NYU, Cornell and 1199 SEIU Labor Management Project in the Big Apple!  Our theme is "Engaging Workers and Citizens for Positive Change" - moving beyond traditional healthcare delivery to achieving health and wellness in the broader community.  Host committee members and keynote speakers will be announced in the early Spring - in the meantime please SAVE THE DATE for what promises to be our best roundtable thus far.

Contact Megan Cunniff at meganc@brandeis.edu

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