Relational Coordination Research Collaborative
The Heller School for Social Policy and Management at Brandeis University
Effective coordination of work is carried out through frequent, timely, accurate, problem-solving communication reinforced by relationships of shared goals, shared knowledge, and mutual respect.
RCRC’s mission is to transform relationships for high performance by building shared goals, shared knowledge and mutual respect across boundaries. We connect with practitioners and academics in an innovative, collaborative setting to develop and test new models of change. Together we help organizations transform the relational dynamics underlying their work processes and redesign their structures to support and sustain the new dynamics.
Monday, May 13, 2013
4:00 - 6:00 pm
RC and Process Improvement - IHI Fellowship SeminarIn this Fellowship Seminar at the Institute for Healthcare Improvement, Jody Hoffer Gittell (RCRC/Brandeis) will present "Relational Coordination and Process Improvement." This seminar previews her forthcoming book Transforming Relationships for High Performance, showing how relational interventions and work process interventions, when paired together, can enable performance improvements more effectively than either one alone. Gittell will conclude by introducing two tools for change - relational mapping and the relational coordination survey for assessing and measuring the strength of ties within and between work groups.
Contact Catherine Sheehan at firstname.lastname@example.org
Thursday, May 16, 2013
1:16 - 1:00 am
National Cancer Institute's "Crosstalk" Series to Highlight Relational Coordination
The National Cancer Institute’s Behavioral Research Program presents a “Crosstalk” invited speakers series. “Crosstalk,” which began in January 2010, is a monthly lecture series of invited experts in Behavioral and Social Sciences. The goal of this series is to engage researchers whose work explicitly translates theory and/or methods from one literature or topic area (e.g., obesity) to another (e.g., tobacco cessation). “Crosstalk” is part of a BRP initiative to expand connections between, and among, behavioral science disciplines – both in our own work and in that of our constituency.
May 16th this series features a research presentation on Relational Coordination: Transforming Relationships for High Performance by Jody Hoffer Gittell (Brandeis University/RCRC).
Contact Kaitlin Graff at email@example.com
Friday, May 24, 2013
Sustainable Development and Inclusion in the Innovation EconomyOrganized by Professor Dayna Cunningham (MIT), this conference at the MIT Sloan School of Management brings business and social leaders from Colombia together to address the development opportunities and challenges they are facing. As these leaders transition from learning to action, they will explore the relational requirements for creating sustainable, inclusive change. To assist in this process, Professor Jody Hoffer Gittell (Brandeis/RCRC) will introduce "Building Relationships for High Performance - A Relational Model of Organizational Change" along with tools such as Relational Mapping.
Contact Alyssa Bryson at firstname.lastname@example.org
Wednesday, May 29 - Thursday, May 30, 2013
RCRC Spring Research Colloquium - "Advancing the Science of Measurement, Improvement and Evaluation: Innovations in Relational Coordination"
Contact Anna Perlmutter at email@example.com
Thursday, June 13 - Saturday, June 15, 2013
POS Research Conference 2013
Sixth Biennial Conference of Positive Organizational Scholarship will be held June 13-14-15, Thursday evening through Saturday mid-day at the Stephen M. Ross School of Business, University of Michigan, Ann Arbor. Organizers of the conference are Shirli Kopelman, Janet Max, Dave Mayer, and Chris Myers. More details to follow.
Contact Janet Max at firstname.lastname@example.org
Tuesday, June 18 - Saturday, June 22, 2013
Safety Management in Context - Cross-Industry Learning for Theory and Practice
Organized by John Carroll (MIT) and Gudela Grote (UTH Zurich), this invitation only conference will be held in Monte Verita, Switzerland. Areas of focus include:
Plenary talks will be on:
Contact Gudela Grote at email@example.com
Saturday, June 22 - Sunday, June 23, 2013
Authentic Presence, Relational Coordination, and Results: 2013 Finger Lakes Dialog on Relational Workplaces
The Finger Lakes Dialog is a weekend workshop in the beautiful wine and waterfall country of upstate New York, sponsored by The McArdle Ramerman Center and the Relational Coordination Research Collaborative. This year’s guest presenter is Diane Rawlins, a coach and consultant who was part of the formation of the positive organizational psychology movement.
Shared goals, understanding and respect
We know from a robust body of research that organizational performance depends upon relational coordination—the ability of people involved in shared work processes to integrate their tasks and manage their interdependence.
But how do leaders help them do that? How do they foster the shared goals, shared understanding and mutual respect that are the essence of relational coordination?
Various organizational structures and practices have been suggested—and can indeed be helpful—but a deeper factor is also needed: the authentic presence of the leader. Without authentic presence, these tools can be experienced as superficial or insincere, and can even breed cynicism rather than engagement.
But what, exactly, is authentic presence? What does it look like in action? Diane Rawlins characterizes it in terms of two core capacities, self-differentiation and attunement.
These qualities in the leader call forth similar qualities in followers and engender trust, respect and the free flow of information and ideas within the work group.
Join us June 22-23!
We invite you to join Diane and Finger Lakes Dialog host Tony Suchman for an energized and highly interactive session (maximum 20 participants). We’ll explore practical ways to deepen your own authentic presence and to foster it in others and we’ll develop new insights about teams, organizations, performance and leadership.
This workshop will also give you an opportunity to experience the beautiful views, forest trails and vineyards of New York’s Finger Lakes region. It will be held at an artist’s private hillside home and studio in Montour Falls, NY and includes dinner at a Seneca Lake winery.
Fees and registration
The $625 registration fee includes lunch on Saturday and Sunday and the winery dinner on Saturday evening.Space is limited, with a maximum of 20 participants. Reservations will be accepted in the order in which they are received. The registration fee is non-refundable, but the registration may be transferred to another individual.
Download Related Materials (pdf)
Monday, June 24, 2013
Team Composition, Medical Homeness, and Relational Coordination in the Patient-Centered Medical HomeThis study will be the subject of a poster session by Signe Peterson Flieger at the AcademyHealth Research Meeting in Baltimore, Maryland. This study examines patient centered medical home family practices as part of the New Hampshire Citizens Health Initiative Multi-Stakeholder Medical Home Pilot.
Tuesday, June 25, 2013
Coordination at the AcademyHealth
Farbod Hagigi (Brandeis, ClinicalBox, Inc.) will present his findings on "Team Coordination as a Driver of Cost and Quality Performance in Chronic Disease Management" at the AcademyHealth 2013 Annual Research Meeting, June 23-25 at the Baltimore Convention Center. The overall session is titled "Impacts of Interdisciplinary Teams on Cost, Quality and Outcomes," chaired by Hector Rodriguez (UCLA).
Contact Farbod Hagigi at firstname.lastname@example.org
Monday, July 1 - Wednesday, July 3, 2013
Relational Coordination Workshop at the Taos Summer Institute in Berlin
Each summer the Taos Institute (www.taosinstitute.net) joins together with the Danish consulting firm, Ramboll Attractor (http://www.attractor.dk/
This year the Taos Summer Institute will include a 3 hour workshop on "Relational Coordination and the Transformation of Role Relationships" by Professor Jody Hoffer Gittell (Brandeis University/RCRC) as well as 2 short presentations on the topic.
Saturday, August 10, 2013
Infusing Vitality: Using Positive Organizational Scholarship in Teaching OB and Management Topics
Back by popular demand! Given the long waiting list from last year, we anticipate great interest in this Professional Development Workshop at the Academy of Management - "Infusing Vitality: Using Positive Organizational Scholarship in Teaching OB and Management Topics." In this workshop, about a dozen professors will share methods for teaching positive organizational scholarship.
One example: Gene Beyt (RCRC, Brandeis University) will lead a workshop on "Relational coordination in healthcare: Three teaching ideas promoting positive connections" focusing on three examples of teaching about relational coordination in a health systems management curriculum. Coordinated and collaborative team-based patient care is essential as the current healthcare environment responds to cost and demographic pressures. Linking management, clinical, and improvement skills to the positive relational sciences may offer aspiring students the prerequisite leadership competencies needed in the new healthcare environment.
Other presenters include Kathy Kramm (Boston University), Robert Quinn (University of Michigan), Scott Sonenshein (Rice University), Amy Wrzesniewski (Yale University), David Bright (Wright University), Mary Crossan (University of Western Ontario), Wayne Baker (University of Michigan), and Shirli Kopelman (University of Michigan). Organized by Marc Lavine (University of Massaschutts Boston) and Jane Dutton (University of Michigan).
Contact Marc Lavine at email@example.com
Saturday, August 10, 2013
Past, Present and Future Investigation of Positive Relationships at Work
This workshop brings a Positive Organizational Scholarship (POS) lens to the study of workplace relationships, focusing attention on reoccurring connections between people that a) take place within the context of work and careers and b) are experienced as mutually beneficial (Ragins & Dutton, 2007).
The primary goals of the three-hour workshop are to nurture relationships among scholars interested in positive relationships, introduce this rich area to a broader community of scholars, and to generate energy and ideas for further research. The PDW will begin with an introduction to the Positive Relationships at Work Microcommunity. This will be followed by a panel discussion featuring speakers who will give an overview of the history of research in this domain as well as several areas of scholarship related to positive relationships. The second half of the PDW will be dynamic and interactive, with small group discussions about subtopics of interest to the attendees. To close the session, the small groups will report back to the plenary, sharing key take-aways that will be captured and distributed post-PDW.
To be held at the Academy of Management Annual Meeting in Orlando, FL, this workshop is organized by David Bright (Wayne State University), Stephanie Creary (Boston College), Elana Feldman (Boston University), Rajashi Ghosh (Drexel University), Kerry Gibson (Georgia Tech), Delia Mannen (ESADE University). Featured speakers are Jane Dutton (University of Michigan), Jody Hoffer Gittell (RCRC, Brandeis University) and David Sluss (Georgia Institute of Technology).
Contact Stephanie Creary at firstname.lastname@example.org
Sunday, August 11, 2013
Learning to Coordinate - Relational and Technical Transformations in Health Care Delivery
At the Academy of Management Meetings in Orlando, Florida, this symposium explores relational and technical approaches to coordination in the current healthcare context. An increased focus on population health and accountability for both cost and quality outcomes, driven by the aging population and the rise of chronic illness, has placed a premium on the coordination of care. Together these papers demonstrate the need for a broader understanding of coordination in which relational and technical approaches are used in a synergistic way to achieve high performance in the most challenging work environments.
Chaired by Samer Faraj (McGill University) and Jody Hoffer Gittell (Brandeis University), this symposium features the following presenters:
"Introducing Standards in Rehabilitation Medicine as Support for Relational Coordination," by Gudela Grote and Mareike Haase (ETH Zurich)
"Exploring the Relational Dynamics of the Change Process in the Era of Accountable Care," by Saleema Moore (Brandeis University).
"Improving Relational Coordination through Clinical Pathways and Team Meetings in Obstetric Care," by Peter Groenewegen (Erasmus University) and Vera Schölmerich (VU University Amsterdam).
"The Interplay between Programmed and Relational Means of Coordination: The Case of Care Pathways," by Thim Praetorius (University of Southern Denmark).
Contact Jody Hoffer Gittell at email@example.com
Monday, September 30 - Tuesday, October 1, 2013
The New STS - Advances in Designing Healthy and Innovative Work Systems, Organizations and Networks
Healthy, humane, socially and economically productive, work systems, organizations and networks. The need is compelling. The opportunities endless. If you want to make a powerful difference and are curious about new ways to do this..... or if you have experiences, tools etc. to share, we invite you to join with us in rediscovering and advancing the whole field of designing from an STS perspective. To be held at the Boston Park Plaza Hotel.
Contact Bernard Mohr at firstname.lastname@example.org
Friday, October 4, 2013
Relational Coordination and Resilience for the Changing Healthcare ContextIn this Distinguished Lecture on Relational Coordination at Oregon Health Science University, Professor Jody Hoffer Gittell will present relational coordination as a core element for achieving personal and organizational resiliency, while aligning relationships for transformed health care delivery. Hosted by the Integrative Self Care Program and Director Dr. Lauretta Young, this lecture is part of an annual series on improving personal and organizational resiliency.
Contact Lauretta Young at email@example.com
Thursday, October 17 - Friday, October 18, 2013
RCRC Fall Roundtable at Berkeley - Advancing the Practice of Relational Coordination
Please save the date for our third annual Fall Roundtable - "Advancing the Practice of Relational Coordination." Our host committee is ready to welcome us to the lovely Bay Area for two days of advancing and energizing the practice of Relational Coordination. Our local hosts include: Kathryn McDonald (Stanford Health Policy), Thomas Huber (Quantros), Terry Hill (Hill Physicians Medical Group), Dominick Frosch (Gordon and Betty Moore Foundation, Palo Alto Medical Foundation Research Institute), Edgar Schein (MIT Sloan School Emeritus), and Steve Shortell (University of California Berkeley). The Roundtable will be held on the Berkeley campus, with accommodations to be reserved for participants on Shattuck Avenue.
In addition to sharing innovations in the practice of relational coordination, participants will be invited to engage in pre-conference activities such as kite surfing, marina walking, hanging out in the Berkeley Gardens, mindfulness meditation, and book discussion groups. Stay posted for more information about the exciting events we are planning!
Contact Debbie DeWolfe at firstname.lastname@example.org
Monday, October 21 - Tuesday, October 22, 2013
Relational Coordination Conference in AalborgIn North Jutland, Denmark, a wide array of relational coordination transformation efforts are underway in health, human services, education and manufacturing. On October 21-22, Act2learn and the University College Northern Denmark will host a conference to showcase and further advance this work, with 300 participants expected. Jody Hoffer Gittell (RCRC, Brandeis Unviersity) will provide one of two keynote addresses. Please stay posted for further information.
Contact Bo Vestergaard at email@example.com