Relational Coordination Research Collaborative
The Heller School for Social Policy and Management at Brandeis University
RELATIONAL COORDINATION is communicating and relating for the purpose of task integration - a powerful driver of performance when work is interdependent, uncertain and time constrained. With the RC Survey, a valid and reliable measurement tool supported by our partner Relational Coordination Analytics, you can gain new insight into the dynamics that exist between individuals, groups and organizations - and begin to transform them. When used for interventions, this measurement tool should be treated as one core element of a broader system, as shown in the Relational Model of Organizational Change, and with guidance from skilled practitioners.
RCRC’s mission is to transform relationships for high performance by helping organizations to build shared goals, shared knowledge and mutual respect across boundaries. We connect researchers and practitioners in an innovative, collaborative setting to develop and test new models of change. Together we help organizations transform the relational dynamics underlying their work processes and redesign their structures to support and sustain the new dynamics.
Thursday, January 29, 2015
Relational Bureaucracy at Simmons College - The Center for Gender and OrganizationsYou are welcome to attend this lunchtime seminar at the Center for Gender and Organizations, hosted by Professor Joyce Fletcher (Simmons College) who is well known for her research on relational work as invisible work. In this seminar, we will show how relational work contributes to high performance, and how organizations can 1) make it highly visible and 2) support its development through relational and technical interventions, followed by structural interventions. Presenters include Professors Jody Hoffer Gittell (RCRC, Brandeis University) and Anne Douglass (University of Massachusetts Boston).
Contact Joyce Fletcher at email@example.com
Wednesday, February 4, 2015
3:00 pm - 4:00 am
Partnerships in Employment Network Meeting
You are welcome to join this Partnerships in Employment Network Meeting, hosted by the Institute of Community Inclusion at the University of Massachusetts Boston. Professor Jody Hoffer Gittell (RCRC, Brandeis University) and Professor Anne Douglass (Univ. Mass. Boston) will describe the principals of relational coordination and relational bureaucracy, applying them to the coordination challenges of transitioning youth from high school into productive careers, facilitated by Cady Landa (Brandeis University, Univ. Mass. Boston). The meeting will be held by Adobe Connect - please contact Cady if you are interested in participating.
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Contact Cady Landa at firstname.lastname@example.org
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Monday, February 23 - Friday, February 27, 2015
Microsystem Festival in SwedenJoin us for the 12th festival celebrating Microsystem thinking! The Microsystem Festival has grown into an arena and venue for those developing and improving health care. At the Festival, you will meet new-thinkers in health care. People who question old thoughts and are courageous to try new things. You will meet practitioners, theorists, authors, researchers, that above all, are convinced that the main source for change is within our own mind. In order to find new solutions we need to look at the existing problems with new eyes. By meeting and sharing perspectives with others, this is made possible.
Contact Patricia Loven at email@example.com
Thursday, March 5, 2015
Relational Coordination to Improve the Service Performance of Dental PracticesThis workshop will be featured at the annual meeting of the American Dental Partners. Stay posted for more information!
Contact Saleema Moore at firstname.lastname@example.org
Wednesday, March 11, 2015
1:00 - 2:30 pm ET
Liberating Structures, Complexity and Relational Coordination - A WebinarConventional wisdom suggests that incremental change and transformational change are opposites. Small relational changes generate marginal results and big formal changes are needed to transform an organization. Makes perfect sense. Too perfect. Is it possible that the opposite is accurate: incremental approaches are a path to quantum transformation? By liberating many small adaptive and relational changes, is it possible to achieve critical mass? By doing so are we shifting attractor patterns? Are we changing the microdynamics that underpin culture? Do we have theories that explain the surprising or better-than-expected results often generated through the practice of Liberating Structures, Relational Coordination, and Adaptive Deviance? Do these theories explain how small changes generate big results and big efforts can change nothing? Keith McCandless of Liberating Structures, Jeff Cohn of Plexus Institute and Jody Hoffer Gittell of the Relational Coordination Research Collaborative welcome you to explore the intersection between Liberating Structures, Complexity and Relational Coordination. We will start with the Wicked Questions above, and will likely use a Fishbowl, 1-2-(4)-All, and some form of a Wise Crowds/Caravan. So come ready to share your experiences and reflections, and to learn from others! Register now!
Contact Jeff Cohn, Plexus Institute at email@example.com
Thursday, March 12 - Friday, March 13, 2015
Maine Physicians Workshop - Building Relational Coordination for High Performance
In this workshop we will explore the concept of relational coordination – coordinating work through shared goals, shared knowledge and mutual respect. We review findings regarding the impact of relational coordination on quality and efficiency performance, and on job satisfaction. Participants will be introduced to the high performance work practices that build relational coordination in healthcare organizations, for example hiring for teamwork and resolving conflicts proactively. We will discuss the challenges of implementing these high performance work practices in your own organization.
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Contact Linda Purrini at firstname.lastname@example.org
Thursday, March 19 - Friday, March 20, 2015
RC Intervention Training Workshop in Chicago"Improving Work Processes Using Relational Coordination" will be offered this Spring in Chicago, led by Tony Suchman (Relationship Centered Care, Univ. of Rochester) and Jody Hoffer Gittell (RCRC, Brandeis Univ.). This workshop prepares individuals to use principles and measures of relational coordination for the purpose of positive organizational change, by improving work processes, teamwork and organizational culture. We will address 1) how to learn about the local context and identify the focal work process using relational mapping and other methods, 2) how to engage participants in measurement, 3) how to use the survey results to prompt reflection and learning, 4) how to engage participants in intervention design, and 5) how to conduct the overall intervention in a way that is consistent with the principles of relational coordination. The workshop consists of independent self-study modules, an experiential 1.5 day course, and an individual one hour consultation on the design of a specific change project. Further information is available here.
Monday, March 23 - Friday, March 27, 2015
Interprofessional Learning Conference at Metropol College - and More!The Annual Conference on Interprofessional Learning at Metropol College in Copenhagen will focus this year on "Relational Coordination as a Method to Transform Relationships for High Performance" with a keynote by Professor Jody Hoffer Gittell (RCRC, Brandeis University). This conference will be followed by workshops for over 1,000 nursing students on Tuesday, a workshop for nurses and therapists from the Copenhagen municipality on Wednesday, and a Master Class for municipal leaders on Thursday. Stay posted for more information or contact Birgitte Grube.
Contact Birgitte Grube at email@example.com
Tuesday, March 24, 2015
Leading Relational Coordination: Building a collaborative model for organizational performance
Presenters: Jody Hoffer Gittell, Brandeis University, Heller School for Social Policy and Management and Executive Director at Relational Coordination Research Collaborative.
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Thursday, April 23 - Saturday, April 25, 2015
Second Collective Leadership Research Workshop NYU
A workshop structured around interactive sessions of small groups and full plenaries is being held by New York University's Wagner Graduate School of Public Serivce. The idea of collective leadership challenges the traditional notion of individuals as the source of leadership. In fact, we've made great strides in conceptualizing and documenting approaches that understand leadership as the property of groups or even systems. Yet, on the ground, leadership is still embodied in individuals. How do we practice, theorize, research and teach leadership in ways that incorporate both the individual and collective dimensions of this phenomenon? That is the question we take up at this year's workshop.
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Friday, May 8, 2015
Relational Coordination In An Orthopedic Surgical Team: A Study Of The Relationship Between Interdisciplinary Teamwork And Patient Safety CultureBirgitte Torring, RCRC Student Partner, will present her dissertation research at the European Operating Nurses Association Conference in Rome this coming May. In surgical teams, where health professionals are highly interdependent and work under time pressure with often unpredictable tasks, it is of particular importance that the teamwork is strong and well-functioning to secure treatment quality and patient safety (1, 2). Relational coordination (RC) is an expression of the quality of the interdisciplinary cooperation (3). It is well known that coordination and communication has implications for the psychological safety in the team (4, 5).There is a need for further knowledge about the effects of interventions that intend to improve teamwork and patient safety culture in the operating room. The purpose of this study is to examine how RC in multidisciplinary teams in OR can be strengthened, and examine how an improved teamwork may have an impact on patient safety culture in the OR. See here for more about Birgitte.
Contact Birgitte Toring at BIT@ucnact2learn.dk
Friday, August 7 - Tuesday, August 11, 2015
Academy of Management Meeting in Vancouver BC - August 7-11th
Consider participating in the Annual Academy of Management Meetings this year - the deadline for submitting papers and symposia is January 13 - see here for more information. The 75th Annual Meeting of the Academy of Management will be held August 7-11, 2015 in Vancouver, British Columbia, Canada. The program theme is Opening Governance. The 2015 theme invites members to consider opportunities to improve the effectiveness and creativity of organizations by restructuring systems at the highest organizational levels, and to try to answer the many questions organizational governance faces in today's digital and informational climate. We hope to have multiple sessions that explore the dynamics of relational coordination - and a reception for all RCRC faculty and student partners to meet and celebrate the work they are doing!
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Contact Anna Perlmutter, Delia Mannen and Caroline Logan, Student Partner Representatives at firstname.lastname@example.org
Monday, September 7 - Friday, September 11, 2015
2015 Festival of Connecting Around Sociotechnical Systems and Workplace InnovationThe International Workshop on Teamwork (IWOT), the European Workplace Innovation Network, and the Global Socio Technical Systems Network are delighted to present the 2015 Festival of Connecting, to be held in Leuven, Belgium from September 11-15. See below for more information. We are planning a Relational Coordination Intervention Workshop to be held prior to or following this Festival, for those seeking to use relational coordination methods and metrics to inform their work on organizational systems change.
Contact Geert van Hootegem at email@example.com
Thursday, October 15 - Friday, October 16, 2015
Engaging Workers, Leaders and Citizens for Positive CHange - Fall 2015 Relational Coordination RoundtableLast year Billings Clinic hosted the Fall Roundtable in the Big Sky of Montana. This year we are hosted by colleagues at NYU, Cornell and 1199 SEIU Labor Management Project in the Big Apple! Our theme is "Engaging Workers and Citizens for Positive Change" - moving beyond traditional healthcare delivery to achieving health and wellness in the broader community. Host committee members and keynote speakers will be announced in the early Spring - in the meantime please SAVE THE DATE for what promises to be our best roundtable thus far.
Contact Megan Cunniff at firstname.lastname@example.org