Relational Coordination Research Collaborative

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Using Survey to Foster Change

The Relational Coordination Survey

At RCRC WE ARE COMMITTED to developing relational coordination as an interventional methodology to foster high performance. We support this goal in four ways. First, we have built the RCRC as a learning community that engages in rigorous research to understand the change process. Second, we offer RC Intervention Training and RC Certification the support the interventional uses of relational coordination.  Third, we offer access to certified coaches/ consultants to whom you can entrust the sensitive and challenging work of organizational change.  Fourth, we have established Relational Coordination Analytics to support the measurement and diagnosis of relational coordination.

According to organizational development experts Edgar Schein and Tony Suchman: 

"While the RC Survey is validated and well established as a research tool, its use as an intervention is still at relatively early stages of development.  It would be easy to underestimate the complexity of this work. Overly simplistic interventions can cause harm. Reviewing RC scores can elicit shame, defensiveness, projection, triangulation and scapegoating; it can exacerbate conflict and compromise performance. The lower the level of relational coordination (and thus the greater the need for an intervention), the greater the likelihood of a dysfunctional response to the scores."

"As elegant and straightforward as the RC Survey is as a measure, it is not a magic bullet for improving team performance or organizational culture. It needs to be used as one part of a broader intervention that includes longitudinal individual and team coaching, trustworthy processes for relational learning and accountability, and leadership development to assure consistent parallel process across levels of the team or organization. Such work requires the involvement of skilled coaches/consultants with experience in group dynamics, systems work, conflict resolution, and the teaching of emotional self-management. For all these reasons, we urge you not to tread lightly or naively into the realm of interventions. Be prepared to invest the necessary time and resources and be sure you have access to the skills and experience that the work requires."

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