Survey Formats

The Relational Coordination Survey

THE RC SURVEY IS OFFERED in both paper and online formats and is customizable to the particular context of interest. RCRC members also enjoy access to the RC database, a repository of RC survey data. The database will be updated regularly and will grow over time as RCRC-related projects continue to be launched and concluded.

There are a number of decisions that have to be made in order to customize the RC survey appropriately to the context of interest, and the RCRC team is available to guide you through those decision points.

Paper Format

The paper survey includes all of the main elements of the relational coordination survey. The paper survey’s main limitations are that it requires manual data entry and programming for analysis, and is limited in its benchmarking capabilities. Small organizations wishing to concentrate on a narrowly defined focal work process with a small number of functional groups involved in carrying out that work process may choose to administer the survey in paper format. Those who use the paper survey will be able to analyze the strength of relational coordination ties on each of the seven dimensions as well as the overall RC index, the strength of relational coordination ties for the work process as a whole, and the strength of those ties within and between each of the functional groups involved in that work process. Paper survey users will need to do their own data entry as well as data analysis.

For further details, see Analyzing Your Data.

Online Format

The online survey can be accessed directly from the RCRC website and is powered by Learning Bridge. The online survey is easily administered and tracked online, with customizable email notices and reminders automatically sent to your survey respondents, as well as automatic data entry.

The online survey tool features built-in creation of the relational coordination index along with significance testing, benchmarking capabilities. A report is produced for your organization that automatically presents the following analyses: the strength of relational coordination ties on each of the seven dimensions as well as the overall RC index, the strength of relational coordination ties for the work process as a whole, and the strength of those ties within and between each of the functional groups involved in that work process. Along with these results, the online survey tool also creates a network map that provides a graphic representation of relational coordination ties within and between each of the functional groups involved in that work process.

In addition to this report, online survey users will also receive their raw data in Excel format to allow additional analyses of the RC data and to allow linking the RC data with employee or organizational data from other sources.

The online survey also offers an optional add-on module that captures demographic characteristics of the survey respondents. Working with RCRC members, we plan to add other optional data modules to the online survey such as job satisfaction, distributed leadership, psychological safety, knowledge sharing behaviors, and more.

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