Relational Coordination Research Collaborative

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Accessing the RC Survey

WE ARE HAPPY TO ANNOUNCE that the Relational Coordination Survey 2.0 is now offered in a wraparound support model - or alternatively through a site license.

Brandeis University spin-off Relational Coordination Analytics, located in the innovative environment of Kendall Square near MIT, has built additional capabilities into the RC Survey 2.0, including more sophisticated data visualization, inclusion of the client/patient in the coordination network, integration into your organization's information system, cross-site benchmarking and more, while remaining closely linked to the RCRC and its mission.  To use the RC Survey, please visit our measurement and analytics partner Relational Coordination Analytics.

We find that both researchers and change agents have a better experience with the survey -- they learn more -- when it's used properly.  The RC Survey provides a network measure with tremendous potential for measuring interactions in small face to face groups and in large highly distributed groups, with the potential to include customers as well as providers.  As a network measure, the RC Survey offers insights that are not possible from a traditional survey, but also requires some additional thought.  RC Analytics will coach you through the conceptualization and set up of your survey to ensure alignment between your survey configuration and what you are hoping to learn.

Moreover, when you are using the RC Survey for diagnostic purposes to inform and support organizational change, there are additional considerations for how to feed RC Survey data back to participants in a way that inspires insight, hope and transformation, rather than defensiveness, scapegoating and withdrawal. Our team will coach you through this process, with additional skills available from graduates of RC Intervention Training, and from our RC Certified Professionals.

RC Survey 2.0 Wraparound Support 

  • Scoping. RCA will collaborate closely with you to make sure there is alignment of project goals with the design and set-up of your RC Survey.  This includes discussion and consideration of the level and unit of analysis, focal work process/client population, questions of bounding, inclusion and exclusion criteria, developing early hypotheses regarding the types of relational coordination patterns to expect based on knowledge of team dynamics, etc. We consider this upfront collaboration and engagement to be a key determinant of a successful survey effort and a successful collaborative effort.
  • Full Data Management and Deployment. Customized participant invitations, auto-reminders for non-respondents, weekly status updates, optional demographic add-on, bulk upload of participants, accommodation of web-based deployment, self-registration, and/or paper deployment. This process is fully managed by the RCA staff with scheduled updates sent to you.
  • Analysis. Once the survey has closed, the RC Survey 2.0 tool generates a summary report of relational coordination findings and a downloadable raw data file in excel format for linkage to outcomes of interest. The report includes survey response rates, summary findings of the seven dimensions of relational coordination and the relational coordination index—one that represents evaluation of workgroups by others and another that is a summary of self-reported findings, a relational coordination matrix that provides reciprocal assessments of relational coordination across workgroups, and a relational map that is a graphic representation of reciprocal assessments. This report is at the core of understanding team dynamics and opportunities for intervention.
  • Debrief of Results. For each survey that is set up and deployed, an RCA staff member will provide consultation to make sense of your RC data.  The RC Survey 2.0 report is robust in content and as the facilitator or project leader, it is important to think through carefully which data are shared publicly and with whom, and which data are used privately to inform the improvement approach.  The core areas addressed include basic data interpretation, identification of overall areas of effectiveness and nuanced assessment of opportunities for improvement, and discussion of how to present data to teams based on considerations of pre-existing relationships, the amount of time available for presentation, and situational awareness of insider/outsider status.

Contact us for more information on wraparound support or visit RC Analytics to learn more about RC Survey 2.0 support and fees, and to learn about the site license option.

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