RCRC Roundtable 2012
Delivering Accountable Care through Patient Engagement, Relational Coordination and System Redesign
Hosted by the Dartmouth Institute
Hanover, New Hampshire
Friday, November 2, 2012
Accountable care is a simple idea - delivering high quality cost-effective care to target populations - but challenging to achieve. This Roundtable will explore the transformations that are needed to enable successful and sustainable accountable care delivery. We will hear from innovators in the US, Canada, and Denmark who are using patient engagement and relational coordination to redesign their systems of care.
Starting with a keynote address by Elliott Fisher, we anticipate a highly interactive day with sharing among participants who are deeply interested in the challenges of implementing high quality cost-effective care, as well as presenters from the eastern and western US, Canada and Denmark who will share their innovations. Our agenda is summarized below.
Held in the historic and newly renovated Hanover Inn, the Roundtable will start with continental breakfast at 7:30 am and conclude with a reception from 6-7:00 pm. Enrollment is limited to 80 participants. The fee for this event is $399 per person with a 25% discount for RCRC partners.
For those who want to use Relational Coordination to foster organizational change, we invite you to stay for a weekend RC Intervention Training Workshop. This workshop addresses learning about the local context, identifying target workgroups, engaging workgroups in the survey process, using survey results to prompt reflection and learning, designing interventions based on these results, and conducting interventions using principles of relational coordination.
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Accommodations
Norwich Inn - Norwich, Vermont
Courtyard Marriott - Lebanon, New Hampshire
When making hotel reservations, please request the Dartmouth rate.
Travel Information
We recommend flying into Logan Airport, and taking the Dartmouth Coach from there.
VIEW FULL AGENDA
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Delivering Accountable Care through Patient Engagement,
Relational Coordination and System Redesign
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WELCOME Jody Hoffer Gittell, RCRC, Brandeis • Dale Collins Vidal, Dartmouth |
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KEYNOTE ADDRESS Elliott Fisher, Professor, Geisel School of Medicine, Dartmouth |
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ENGAGING PATIENTS AND FAMILIES "Relational Coordination for Shared Decision-Making" Dominick Frosch, Palo Alto Medical Foundation "Implementing Family Centered Rounds" Michele Saysana, Indiana University Health |
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ENGAGING PATIENTS AND FAMILIES IN THE COMMUNITY "Transforming Primary Care through Health Coaches" Joel Lazar, Iora Health, Dartmouth Clinic "Transforming Home Care through RC and Patient Activation" Karen Albertsen, Team Arbejdsliv |
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Reflections on Learning throughout morning facilitated by Margie Godfrey, Dartmouth • Gene Beyt, RCRC • Jody Hoffer Gittell, RCRC • Dale Collins Vidal, Dartmouth |
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BUILDING RELATIONAL COORDINATION AMONG CARE PROVIDERS "Transforming Conflict into Teamwork" Tony Suchman, McArdle Ramerman Center "Transferring Relational Coordination into Practice for Improved Performance" Ken Milne & Nancy Whitelaw, Salus Global Consulting |
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BUILDING RELATIONAL COORDINATION AT THE SYSTEM LEVEL "Relational Coordination and the Integration of Healthcare Services" Bill Agel, Cape Cod Health Care System "Multi-Level Assessment in Accountable Care" Terry Hill, Hill Physicians Medical Group |
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Reflections on Learning throughout afternoon facilitated by Craig Westling, Dartmouth • Jody Hoffer Gittell, RCRC, Brandeis • Dale Collins Vidal, Dartmouth |
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WORLD CAFE Gene Beyt, RCRC, Brandeis |
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Next Steps Dale Collins Vidal, Dartmouth • Jody Hoffer Gittell, RCRC, Brandeis |
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Reception to Follow! |