Relational Coordination Research Collaborative

The Heller School for Social Policy and Management at Brandeis University

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RCRC Roundtable 2012

2012 RCRC Roundtable Presenters

Delivering Accountable Care through Patient Engagement, Relational Coordination and System Redesign

Hosted by the Dartmouth Institute
Hanover, New Hampshire
Friday, November 2, 2012

Accountable care is a simple idea - delivering high quality cost-effective care to target populations - but challenging to achieve. This Roundtable will explore the transformations that are needed to enable successful and sustainable accountable care delivery. We will hear from innovators in the US, Canada, and Denmark who are using patient engagement and relational coordination to redesign their systems of care.

Starting with a keynote address by Elliott Fisher, we anticipate a highly interactive day with sharing among participants who are deeply interested in the challenges of implementing high quality cost-effective care, as well as presenters from the eastern and western US, Canada and Denmark who will share their innovations. Our agenda is summarized below.

Held in the historic and newly renovated Hanover Inn, the Roundtable will start with continental breakfast at 7:30 am and conclude with a reception from 6-7:00 pm.  Enrollment is limited to 80 participants. The fee for this event is $399 per person with a 25% discount for RCRC partners.  

For those who want to use Relational Coordination to foster organizational change, we invite you to stay for a weekend RC Intervention Training Workshop.  This workshop addresses learning about the local context, identifying target workgroups, engaging workgroups in the survey process, using survey results to prompt reflection and learning, designing interventions based on these results, and conducting interventions using principles of relational coordination. 

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Accommodations
Norwich Inn - Norwich, Vermont
Courtyard Marriott - Lebanon, New Hampshire

When making hotel reservations, please request the Dartmouth rate.

Travel Information
We recommend flying into Logan Airport, and taking the Dartmouth Coach from there.

VIEW FULL AGENDA

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Delivering Accountable Care through Patient Engagement,
Relational Coordination and System Redesign

WELCOME

Jody Hoffer Gittell, RCRC, Brandeis  •  Dale Collins Vidal, Dartmouth

KEYNOTE ADDRESS

Elliott Fisher, Professor, Geisel School of Medicine, Dartmouth

ENGAGING PATIENTS AND FAMILIES

"Relational Coordination for Shared Decision-MakingDominick Frosch, Palo Alto Medical Foundation

"Implementing Family Centered RoundsMichele Saysana, Indiana University Health

ENGAGING PATIENTS AND FAMILIES IN THE COMMUNITY

"Transforming Primary Care through Health CoachesJoel Lazar, Iora Health, Dartmouth Clinic

"Transforming Home Care through RC and Patient Activation"  Karen Albertsen, Team Arbejdsliv

Reflections on Learning throughout morning facilitated by

Margie Godfrey, Dartmouth  •  Gene Beyt, RCRC  •  Jody Hoffer GittellRCRC  •  Dale Collins Vidal, Dartmouth

BUILDING RELATIONAL COORDINATION AMONG CARE PROVIDERS

"Transforming Conflict into TeamworkTony Suchman, McArdle Ramerman Center

"Transferring Relational Coordination into Practice for Improved PerformanceKen Milne & Nancy Whitelaw, Salus Global Consulting

BUILDING RELATIONAL COORDINATION AT THE SYSTEM LEVEL

"Relational Coordination and the Integration of Healthcare ServicesBill Agel, Cape Cod Health Care System

"Multi-Level Assessment in Accountable CareTerry Hill, Hill Physicians Medical Group

Reflections on Learning throughout afternoon facilitated by

Craig Westling, Dartmouth  •  Jody Hoffer GittellRCRC, Brandeis  •  Dale Collins Vidal, Dartmouth

WORLD CAFE

Gene Beyt, RCRC, Brandeis

Next Steps

Dale Collins Vidal, Dartmouth  •  Jody Hoffer Gittell, RCRC, Brandeis

Reception to Follow!

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