Relational Coordination Research Collaborative

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RC Certified Professionals

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Krista M. Hirschmann, MA, PhD

CEO

FlinCare

Contact: Krista.Hirschmann@flincare.com

Krista Hirschmann has a PhD in Health Communication with an interest in interpersonal and organizational issues in healthcare. As CEO of FlinCare she is passionately committed to helping people improve the quality of their own lives with better self-management support for chronic conditions through accessible online services.  

Prior to FlinCare, Krista worked at Lehigh Valley Health Network (LVHN) where she developed and led a team of practice coaches dedicated to on transforming primary care practices into patient centered medical homes. This work included overseeing $1.5M HRSA grant to promote nurses as leaders of inter-collaborative teams and improve patient care for under-served populations. Krista also spent seven years creating physician faculty development programs to ACGME requirements, particularly in the specialty areas of Medicine, OB/Gyn and Palliative Medicine.

Krista came to healthcare after earning her BA in Communication at La Salle University, her MA in Communication at the University of Maine, and her PhD in Communication at the University of South Florida. Leaving a tenure-track position with Penn State, Krista transferred to healthcare full-time in order to work directly with clinicians and explore her interests in communication, ethnography, system thinking, narrative, and social ritual.

Much of her facilitation training is through the American Academy on Communication and Healthcare, for whom she is a faculty member, has served on the board, and filled the roles of both the Vice President of Education and Co-Director of the facilitation training program. Through this work, she has consulted with numerous health care institutions and clinicians across the country in an effort to introduce relationship-centered care to all levels of the organizational system.

In addition, she served as the facilitator for Schwartz Rounds for ten years, is a Master Trainer for the Flinders Program for Self-Management of Chronic Disease, a certified TeamSTEPPS trainer, and certified in the practice of relational coordination by the Relational Coordination Research Collaborative at Brandeis University.

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Ken Milne, MD, RRCSC, FSCSC, FSOGC, FACOG

Professor Emeritus

Department of Obstetrics and Gynaecology, Western University, London Ontario Canada

President and Founder

KENEIR corporation

Senior Executive Advisor

Salus global Corporation

Contact: kmilne@bell.net

Ken Milne completed medical school at the University of Western Ontario and obtained his fellowship in obstetrics and gynaecology from The Royal College of Physicians & Surgeons of Canada. He practiced for 29 years in London, Ontario. During this time he held the position of the Chief of the Departments of Obstetrics & Gynaecology at St. Joseph's Health Care and the London Health Sciences Centre. In addition he served as Chair of the University of Western Ontario's Department of Obstetrics and Gynaecology, where he is now Professor Emeritus. 

Dr. Milne was a member of The Royal College of Physicians & Surgeons of Canada Board of Examiners in Obstetrics & Gynaecology for 10 years and three of those as Chief Examiner. He served for nine years as Associate Executive Vice President of The Scociety of Obstetrics and Gynaecology and is a past President of The Society. He has chaired the Ontario Medical Association Committee on Reproductive Care and the Ontario Provincial Ministry of Health Committee to develop a quality assurance program for caesarean births for the province. 

He was Salus Global's visionary leader and founding CEO from its inception in July, 2007 until the end of 2012. Dr. Milne now serves as Senior Executive Advisor, leading key development projects. Dr. Milne developed the groundbreaking MOREOB Program more than 12 years ago. Today, implementation of the MOREOB Program in Canada and the United States has resulted in a significant reduction of adverse events as well as a measurable reduction of insurance costs and claims.

In 2012 Dr. Milne received The Governor General of Canada Queen Elizabeth II Diamond Jubilee Award for his extraordinary contributions to women's health and improving safer patient care. Dr. Milne continues to promote safety performance improvement globally. These activities include his work with KENEIR Corporation, his representing Salus Global Corporation as a founding Board member of the Relational Coordination Research Collaborative at The Heller School for Social Policy and Management at Brandeis University and his work consulting with Relational Coordination Analytics (RCA) in relational dynamics and transformational change projects.  Dr. Milne is certified in the practice of relational coordination by the Relational Coordination Research Collaborative at Brandeis University.

Laura Montville

Laura Montville, MS

Organization Development Consultant

Montville Associates

Contact: laura.montville@gmail.com

Laura Montville, MS, is an executive and organization development consultant who works primarily with executives in highly technical arenas including healthcare and bio-tech. Clientele include C-Level Executives – CEOs, CMOs, SVPs, VPMAs, and Medical Directors. Laura brings a unique skill set to organization development given her strong business background as previous owner of a $3M staffing firm.

For the past ten years, Laura has been working with senior leaders and their teams within healthcare (hospitals, private practices and bio-tech), providing leadership development, executive coaching, and team building. Most recently she has been designing leadership academies for healthcare systems, working with senior physician leaders to create curricula and leadership practice forums utilizing 70-20-10 principles. Prior to that, she worked with a group of 30+ physicians to implement a 5 year initiative which involved the design and facilitation of a leadership academy for and led by physicians in the state of Maine to develop the skills and relationships needed to transform healthcare within the state.

Laura is pursuing an Advanced Coaching Certificate through Gestalt International Study Center with a Professional Coaching Certification, and has an MS in Organization Development from Pepperdine University and a BS in Business Administration from University of New Hampshire’s Paul T. College of Business and Economics, and is certified in the practice of relational coordination by the Relational Coordination Research Collaborative at Brandeis University.

  • Professional Coaching Certification (PCC), ICF, May 2015 through Gestalt International Study Center
  • Executive Coaching Certificate in Harvard/McLean Evidence Based Coaching
  • Essential Facilitation 4-Day workshop, presented by Interaction Associates
  • Registered Hermann Brain Dominance Instrument (HBDI) Certified
  • Certified in Appreciative Inquiry
  • Qualified to administer the Myers-Briggs Type Indicator
  • Maine Guide for Sea Kayaking, Stonington, Maine
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Margaret Nish, M.S., CHE

Associate

Salus Global Corporation

Contact: margnish343@rogers.com

Margaret Nish is an Associate with Salus Global, a company specializing in safety performance solutions, located in London, Ontario, Canada. Her current work is focused on Salus Global's Performance Enhancement Process (PEP). Through PEP, Salus Global engages interprofessional teams in applying their collective knowledge and experience to address relational dynamics and in building new patterns for team members to relate and communicate with one another.

Margaret has worked for over 40 years in health care in various roles in different hospitals across Canada and, for a short time, in Western Australia. She began her career as a staff nurse and eventually, given her interest in organizational issues, moved through progressively more senior organizational leadership roles. Her last position was that of Executive Vice President, Clinical and Academic Affairs, at the London Health Sciences Centre in London, Ontario. She retired in 2006 and since then has worked part time with Salus Global.

Margaret holds a baccalaureate degree from McGill University and a graduate degree from the University of Portland. She completed certification in health care management from the Ivey School of Business at Western University and a Johnson & Johnson-Wharton Fellowship in Management for Nurses at the Wharton School of the University of Pennsylvania. She is a Certified Health Executive with the Canadian College of Health Service Leaders, and is certified in the practice of relational coordination by the Relational Coordination Research Collaborative at Brandeis University.

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Diane Rawlins, MA, LMHC

Founder and President

InsideOut Consulting

Contact: diane.insideout@gmail.com

Diane B. Rawlins, MA, LMHC, founder and president of InsideOut Consulting, LLC, partners with healthcare leaders and their teams to meet today’s complex challenges and unprecedented opportunities. She strengthens leaders’ capacity to transform organizations by providing them with structured approaches for mindfully achieving outcomes, forging collaborative relationships with diverse stakeholders, developing a mature understanding of self and purpose, and acting with integrity in charged conditions.

Diane has been working for over 25 years as a consultant, coach, 
facilitator and teacher with healthcare leaders and practitioners in the US,
 UK, and Canada. An early participant in the formation of the positive organizational psychology movement, she collaborated with David Cooperrider as a founding partner of Appreciative Inquiry Consulting, LLC, a global consultancy committed to creating positive transformation in organizations and communities.

In 2001, Diane co-founded Leading Organizations to Health, a nationally acclaimed institute on leading change in healthcare, where she continues to serve as senior faculty. She also works closely with Parker J. Palmer as a national facilitator for the Center for Courage & Renewal, where her focus is on fostering personal and professional renewal, integrity, and leadership skills for serving professionals. In addition, she is an affiliate of Cambridge Leadership Associates, the organization that grew out of the work of Dr. Ron Heifetz and Marty Linsky, a professional partner of the Relational Coordination Research Collaborative, and certified in the practice of relational coordination by the Relational Coordination Research Collaborative at Brandeis University.

Originally a psychotherapist, Ms. Rawlins holds a BFA from the University of Michigan and a MA (psychology) from the University of Louisville, and has post-graduate training in both psychology and organizational development. She and her family live in Seattle, WA.

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Sally Rogers, BScN, MBA

Strategic Facilitator and Director, Client Solutions

Salus Global Corporation

Contact: sally.rogers@salusglobal.com

Sally Rogers is an experienced health care leader with over 30 years clinical and leadership experience in both tertiary and community hospital settings. Her clinical practice has been focused in the area of perinatal nursing. She was responsible for the introduction of the obstetrical patient safety MOREOB Program (Salus Global’s flagship program) within her leadership roles as Clinical Manager and then as Director at two different community hospitals.  

Sally joined the Salus Global leadership team in 2014 and currently holds the position of Director, Client Solutions. She oversees the program delivery in North America as well as providing direct client facilitation working directly with hospital clinical and leadership teams to support their pursuit of excellence in quality improvement initiatives and transformational change.

Sally completed her Bachelor of Science in Nursing at Queen’s University and continued her formal education obtaining her Masters of Business Administration from the Schulich School of Business with a focus on Organizational Behavior.

She is a member of the Canadian Nursing Association (CNA) and the Registered Nurses Association of Ontario (RNAO). Sally is certified in the practice of relational coordination by the Relational Coordination Research Collaborative at Brandeis University.

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Anthony L. Suchman, MD, MA, FACP

Clinical Professor of Medicine and Psychiatry

University of Rochester School of Medicine

Senior Consultant

Relationship Centered Health Care

Contact: asuchman@rchcweb.com 

Anthony Suchman is a practicing physician, consultant and Clinical Professor of Medicine at the University of Rochester. His work focuses on organizational change with a special emphasis on system transformation: evolving from fragmented individualistic work to the integrated interdependent work needed in healthcare delivery, health professions education and translational science.  As Senior Consultant and founder of Relationship Centered Health Care, he works with leaders, staff, customers and board members of health care organizations worldwide.

Tony has pioneered interventional applications of Relational Coordination and is certified in the practice of relational coordination by the Relational Coordination Research Collaborative at Brandeis University. His most recent book, “Leading Change in Healthcare: Transforming organizations using complexity, positive psychology and Relationship-centered Care,” co-authored with David Sluyter and Penny Williamson, integrates contemporary theories of management and psychology to offer a dynamic and relational alternative to command-and-control. With Seattle-based consultant Diane Rawlins, Tony teaches a 10-month course, Leading Organizations to Health, that prepares organizational leaders and consultants for the hard work of leading adaptive change. Tony, Diane and organizational scholar Edgar Schein have just launched a new workshop called Humble Healthcare exploring the relational dimension of systems transformation in integrated healthcare systems.

After earning his BA and MD at Cornell University, Tony completed a residency in Internal Medicine and fellowships in health services research and Behavioral and Psychosocial Medicine, all at the University of Rochester. He subsequently earned an MA in Organizational Change, studying with Ralph Stacey at the University of Hertfordshire’s Complexity and Management Centre. After 15 years of research on Relationship-Centered Care, a partnership-based clinical approach, he became interested in how organizational behavior affects patients, staff and the quality of care, and worked for 5 years as a senior executive (including 2 years as the CEO and CMO of the Strong Health Managed Care Organization) before starting his consulting practice.

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Nancy Whitelaw, MScN

Director, Research and Development

Salus Global Corporation

Contact: nwhitelaw@salusgc.com

Nancy Whitelaw  is a Registered Nurse, having received both her baccalaureate and graduate degrees in Nursing Science from Western University, London Ontario Canada.

During her nursing career, Nancy has worked in a variety of clinical departments, primarily in the hospital sector, from frontline to program director leadership positions. Since 2002 Nancy has been working in the patient safety field, bringing together her knowledge and experience in healthcare management with safety culture concepts to develop effective new approaches to improving performance in the safety and quality of healthcare services.

Nancy has completed certification in Health Care Management through the Ivey School of Business at Western University, Patient Safety Officer from the Institute for Healthcare Improvement (IHI), and the Relational Coordination Survey Intervention Certification Program through the Relational Coordination Research Collaborative (RCRC). She is a member of the Canadian Nursing Association (CNA), the Registered Nurses Association of Ontario (RNAO), and both the Canadian and American Societies for Training and Development (ASTD and CSTD).  Nancy is also certified in the practice of relational coordination by the Relational Coordination Research Collaborative at Brandeis University.

Nancy is currently Director of Research and Development at Salus Global, a company specializing in safety performance solutions, located in London Ontario, Canada. Her work includes developing and providing programs, processes and tools for transformational change.

About Salus Global: Salus Global develops and provides customized programs, processes and tools for transformational change. Based on the belief that effective team performance at every level in every department is essential to organizational success, we employ a relational approach to engaging both organizational leadership and designated project teams in applying their collective knowledge and experience to build new, more effective patterns of relating and communicating with one another. The Relational Coordination Survey provides a performance metric and a framework to help teams discern their patterns of relational dynamics and how they could change their behaviors to improve performance. Embedding these changes, team by team, over time, and linking the changes to the achievement of organizational goals, creates a sustainable new culture of learning, adaptation and continuous improvement.

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