Relational Coordination Research Collaborative

The Heller School for Social Policy and Management at Brandeis University

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Articles Contributing to the Development of Relational Coordination (2005-2013)

  • "Measuring Teamwork in Health Care Settings: A Review of Survey Instruments," by Melissa Valentine, Ingrid Nembhard, Amy Edmondson, Medical Care. Forthcoming (2013).
  • "How Does the Customer Fit in Relational Coordination?  An Empirical Study in Multichannel Retail Banking," by Loic Ple, M@n@gement (2013).
  • “Relational Leadership and Organizational Change,” by Jody Hoffer Gittell and Anthony Suchman, in Leading Change and Changing the Way We Lead, eds. Margaret Plews-Ogan, Gene Beyt. London: Radcliffe Publishing (2013).
  • Are We There Yet? Implementing Decision Support for Patients, by Glyn Elwyn, Stuart Grande, Jody Hoffer Gittell, Marjorie Godfrey, Dale Collins Vidal.  Hanover, NH: The Dartmouth Institute (2013).
  • "Shared Space as a Tool for Relational Coordination in Multi-Organizational Networks," by Anna Perlmutter, Working Paper (2013).
  • “Relational Coordination,” by Jody Hoffer Gittell, in Wiley Encyclopedia of Management: Organizational Behavior, 3rd edition, eds. P. Flood, Y. Freeney.  London: John Wiley & Sons (2012).
  • "Embracing Uncertainty: Complexity-Inspired Innovations at Billings Clinic," by Curt Lindberg, Margaret Hatch, Virginia Mahl, Carlos Arce, Elizabeth Ciemins, in Handbook of Systems and Complexity in Health, eds. Sturmberg and Martin, Springer Publications (2012).
  • Drug-Exposed Young Children and Early Intervention: What Influences Early Engagement? by Taletha Derrington, PhD Dissertation, Brandeis University, Heller School for Social Policy and Management (2012).
  • Care Coordination Measures Atlas, by K.M. McDonald, E. Schwartz, L. Albin, N. Pineda, J. Lonhart, V. Sundaram, C. Smith-Spangler, J. Brustrom, El Malcolm, Agency for Healthcare Research and Quality (2011).
  • "Indicators for Follow-Up of Multidisciplinary Teamwork in Care Processes: Results of an International Expert Panel," by Svin Deneckere, Nathalie Robyns, Kris Vanhaecht, Martin Euwema, Massimiliano Panella, Cathy Lodewijck, Fabrizio Leigheb, Walter Sermeus, Evaluation & the Health Professions (2010).
  • “Examining the Association between Physician Relational Coordination and Patient Outcomes for Seniors with Multi-Morbidity,” by Marian Ryan, Working Paper (2009).
  • "A Study of the Relational Aspects of the Culture of Academic Medicine," by Linda Pololi, Peter Conrad, Sharon Knight, Phyllis Carr, Journal of General Internal Medicine (2009).
  • “It Depends: Medical Residents' Perspectives on Working with Nurses,” by Dana Weinberg, Diane Cooney Miner and L. Rivlin, American Journal of Nursing, 109(7): 34-43 (2009).
  • “High Quality Relationships, Psychological Safety and Learning from Failures in Work Organizations,” by Avi Carmeli and Jody Hoffer Gittell, Journal of Organizational Behavior, 30(6): 709-729 (2009).
  • “Redesigning Work Design Theories: The Rise of Relational and Proactive Perspectives,” by Adam Grant and Sharon Parker,Academy of Management Annals (2009).
  • The Relationship between Relational Coordination, Shared Mental Model and Surgery Team Effectiveness in Preventing Wrong Site Surgery, by Cynthia Newell, PhD Dissertation, Walden University (2009).
  • “Relationships and Resilience: Care Provider Responses to Pressures from Managed Care,” by Jody Hoffer Gittell, Journal of Applied Behavioral Science, 44(1): 25-47 (2008).
  • “Is the Doctor In? A Relational Approach to Job Design and the Coordination of Work,” by Jody Hoffer Gittell, Dana Weinberg, Adrienne Bennett and Joseph Miller, Human Resource Management, 47(4): 729-755 (2008).
  • “Understanding Healing Relationships in Primary Care,” John G. Scott, Deborah Cohen, Barbara DiCicco-Bloom, William L. Miller, Kurt C. Stange, Benjamin F. Crabtree, Annals of Family Medicine, 6(4) (2008).
  • “Impact of Relational Coordination on Job Satisfaction and Quality of Care: A Study of Nursing Homes,” by Jody Hoffer Gittell, Dana Weinberg, Susan Pfefferle and Christine Bishop, Human Resource Management Journal, 18(2): 154-170 (2008).
  • "Systemic Human Relations in Dynamic Equilibrium," by Yoland Wadsworth, Systems of Practice and Action Research, 21:15–34 (2008).
  • Community, Quality and Cultural Intelligence: The Role of Social Capital in Chronic Disease Management, by Linda Sprague Martinez, Ph.D. Dissertation, The Heller School for Social Policy and Management, Brandeis University (2007).
  • “Establishing a Teamwork Model of Care for Hospital Medicine,” by Joseph Miller, Joseph Dorsey and Jody Hoffer Gittell, inComprehensive Hospital Medicine: An Evidence Based Approach, eds. M.V. Williams and R. Hayward. Elsevier Publishing (2007).
  • Closing the Quality Gap: A Critical Analysis of Quality Improvement Strategies, Volume 7: Care Coordination, by Kathryn McDonald, V. Sundaram, D.M. Bravata, R. Lewis, N.D. Lin, S.A. Kraft, M. McKinnon, H. Paguntalan and D.K. Owens, Stanford-UCSF Evidence-based Practice Center, Agency for Healthcare Research and Quality, Publication No. 04(07)-0051 (2007).
  • “Coordination between Formal Care Providers and Informal Caregivers,” by Dana Weinberg, Will Lusenhop, Jody Hoffer Gittell and Cori Kautz, Health Care Management Review, 32(2): 140-150 (2007).
  • Evaluating Coordination as a Key Driver of Performance in Ambulatory Care Clinics, by Farbod Hagigi, Ph.D. Dissertation, The Heller School for Social Policy and Management, Brandeis University (2007).
  • “Relational Coordination: Coordinating Work through Relationships of Shared Goals, Shared Knowledge and Mutual Respect,” by Jody Hoffer Gittell, in Relational Perspectives in Organizational Studies: A Research Companion, eds. O. Kyriakidou and M. Ozbilgin (2007).
  • “Beyond Our Walls: Impact of Patient and Provider Coordination across the Continuum on Outcomes for Surgical Patients,”by Dana Weinberg, Jody Hoffer Gittell, Will Lusenhop, Cori Kautz and John Wright, Health Services Research, 42(1): 7-24 (2007).
  • "The Impact of Safety Organizing, Trusted Leadership, and Care Pathways on Reported Medication Errors in Hospital Nursing Units,” by Tim Vogus and Kathleen Sutcliffe, Medical Care, 45(10): 997-110 (2007).
  • "Edward Deming, Mary Parker Follett and Frederick Taylor: Reconciliation of Differences in Organizational and Strategic Leadership," by Lonnie D. Phelps, Satyanarayana Parayitam, Bradley J. Olson, Academy of Strategic Management Journal, 6 (2007).
  • “Evaluating the Quality of Interaction between Medical Students and Nurses in a Large Teaching Hospital,” by G.J. Nadolski, M.A. Bell, B.B. Brewer, R.M. Frankel, H.E. Cushing and J.J. Brokaw, BMC Medical Education, 6(23) (2006).
  • “Persistence of Unsafe Practice in Everyday Work: An Exploration of Organizational and Psychological Factors Constraining Safety in the Operating Room,” by S. Espin, L. Lingard, G.R. Baker and G. Regehr, Quality and Safety in Health Care, 15(3): 165-170 (2006).
  • “How Can the Principles of Complexity Science Be Applied to Improve the Coordination of Care for Complex Pediatric Patients?” by A.G. Matlow, J.G. Wright, B. Zimmerman, K. Thomson and M. Valente, Quality and Safety in Health Care, 15(1): 85-88 (2006).
  • “Coordination in Fast Response Organizations,” by Samer Faraj and Yin Xiao, Management Science, 52(8): 1155-69 (2006).
  • “The Relational Self in Historic Context,” by Kenneth Gergen, International Journal for Dialogical Science, 1(1): 119-124 (2006).
  • “Organizational Dimensions of Relationship-Centered Care: Theory, Evidence and Practice,” by Dana Safran, W. Miller and Howard Beckman, Journal of General Internal Medicine, 21(S1): 9-15 (2006).
  • "The Relational Foundation Of Research: An Underappreciated Dimension Of Interesting Research," by Jane E. Dutton and Janet M. Kukerich, Academy of Management Journal, 49(1): 21-26 (2006).
  • “Nurse-Physician Communication: An Organizational Accountability,” by P.H. Arford, Nursing Economics, 23(2): 72-77 (2005).
  • “A Collaborative Interest Model of Relational Coordination and Empirical Results,” by C.J. Medlin, J.M. Aurifeille and P.G. Quester, Journal of Business Research, 58(2): 214-222 (2005).
  • “Coordination as Energy-In-Conversation,” by Ryan Quinn and Jane Dutton, AAcademy of Management Review (2005).
  • "How Complexity Science Can Inform a Reflective Process for Improvement in Primary Care Practices," by Christine K. Stroebel, Reuben R. McDaniel, Jr., Benjamin F. Crabtree, William L. Miller, Paul A. Nutting, Kurt C. Stange, Journal on Quality and Patient Safety, 31(8) (2005).

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