Relational Coordination Research Collaborative

The Heller School for Social Policy and ManagementReturn to this website's homepageBrandeis University

Monday, September 7 - Friday, September 11, 2015

Festival of Connecting - Sociotechnical Systems and Workplace Innovation - in Belgium

The International Workshop on Teamwork (IWOT), the European Workplace Innovation Network, and the Global Socio Technical Systems Network are delighted to present the 2015 Festival of Connecting, to be held in Leuven, Belgium from September 11-15.  The Festival connects policy-makers, practitioners and researchers working towards better places to work, and places that work better.

Meet the STS Roundtable in Leuven from September 7 to 11, 2015. Click here to find all program  information and the hotel options.

To see the Global STS  Design Roundtable  program click here.

For the lowest registration fees, have your Roundtable Membership!

Join us Wednesday September 9th as we launch the Global Workplace Innovation Network, with morning keynotes by Geert van Hootegem (University of Leuven), Steven Dhondt (University of Leuven), and Jody Hoffer Gittell (RCRC/Brandeis University), followed by discussions and workshops throughout the day.

Contact Leen De Kort at Leen.DeKort@soc.kuleuven.be

Thursday, September 10 - Saturday, September 12, 2015

Inaugural Meeting of the Collaborative Care Learning Network

Join us September 10-12, 2015, in San Antonio, Texas, for the Inaugural Meeting of the Collaborative Care Learning Network! 

This long-anticipated event is for everyone interested in learning more about what collaborative care is like in actual practice, and how it can be successfully implemented and sustained in any care environment.

Spend a fascinating day and a half working and learning with others, and become a founding member of the Collaborative Care Learning Network! Explore collaborative care and its impact on quality and safety, benefits for patients and families, strategies and challenges, new models for teaching and learning, and solutions and methods for successfully implementing and sustaining collaborative care. 

Be part of this peer-to-peer meeting about collaborative care featuring group discussions, observations, and simulations. Learn firsthand how collaborative care is being successfully implemented on an inpatient Hospital Medicine teaching service at a major university hospital.

There is NO COST to participate! Special hotel rates are available.

Contact Luci Leykhum at leykum@uthscsa.edu

Monday, September 14, 2015

Introduction to Relational Coordination

For change agents who have been wanting know more about relational coordination - how to measure it and implement it for the purpose of organizational change - this event is for you!   Sponsored by Team Arbedsliv (Danish RC Survey Distribution Partner), this event will be held in Copenhagen.  RCRC founder Jody Hoffer Gittell will join as a featured speaker.  Tenatively scheduled for the afternoon of September 14 - please stay posted for further details!

Contact Inger-Marie Wiegman at imw@teamarbejdsliv.dk

Friday, September 18, 2015

10:30 am - 12:00 pm

Research Webinar - Understanding Organizational Change in Response to New Payment Models in Healthcare: Early Findings

In this Research Webinar, Caroline Logan of Brandeis University will present her work on organizational change in response to new payment models, and the role of relational coordination.  RCRC Research Webinars are held monthly throughout the academic year.  Each webinar features a student partner or recent graduate who is at the early, middle, late or completed stage of his or her dissertation.  All RCRC partners are invited to attend to share their feedback and to seek input on their own research questions. Each webinar will have an invited commentator, with RCRC Director Jody Hoffer Gittell serving as the facilitator. Webinars are held for 90 minutes via Blue Jeans, beginning with check in and greetings led by Professor Gittell.  The first hour will focus on the presenter who presents his or her research for 20-30 minutes, followed by a commentator who responds with questions, feedback and insights from his or her own work for 10 minutes, then opening up to everyone else's input.  The final half hour will be dedicated to questions that students may want to raise to get feedback on their own work.

Contact Megan Cunniff at meganc@brandeis.edu

Thursday, October 1, 2015

Healthcare Performance Matters - Speaker Series Event in Toronto

RCRC Founding Partner Salus Global Inc. will host an invitation only Healthcare Performance Matters Speaker Series Event on October 1 in Toronto.  This speaker presentation and cocktail party feature educator, author and innovator, Jody Hoffer Gittell, B.A., M.A., Ph.D..  Dr. Gittell is the author of Transforming Relationships for High Performance; High Performance Healthcare: Using the Power of Relationships to Achieve Quality; Efficiency and Resilience and The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance to name a few.

A professor at Brandeis University in Cambridge, Massachusetts, Dr. Gittell is also Executive Director of the Relational Coordination Research Collaborative.  Relational coordination and the relational coordination survey form part of the backbone of both Salus Global’s flagship MOREOB program and newer PEP program designed to help healthcare teams achieve better clinical, economic and operational outcomes.

Members of the RCRC community may use the contact information below to request an invitation to participate.

Contact Heidi Ludwick at hludwick1109@rogers.com

Saturday, October 3 - Sunday, October 4, 2015

Behavioral Accountability in the Workplace - Promoting Individual Behavior That Creates a Relational Culture

Join us for the 5th Finger Lakes Dialog October 3-4, 2015 with special guest Jo Shapiro, MD.  It’s a weekend workshop in the beautiful wine and waterfall country of upstate New York, sponsored by Relationship Centered Health Care and the Relational Coordination Research Collaborative.

High-functioning workplaces depend upon high-quality relationships. We know this from a broad body of research and from our own personal experience. Without a relational culture, it’s not possible to have the honest conversations that foster shared goals and system awareness or the ongoing feedback and attunement that allow for the constant adjustment of work processes to ever- changing circumstances.

The foundation of a relational culture is individual behavior, which is always under the control of individuals and cannot be dictated or prescribed. So what processes can an organization use to enhance the relational quality of its workplace? What behavioral expectations are appropriate? How does an organization support its people in meeting them? What happens when expectations are not met – what’s a relational approach to dealing with “bad” behavior?

This year’s guest presenter, Dr. Jo Shapiro, has some unique insights and experience with these questions. She’s the Founding Director of the widely acclaimed Center for Professionalism and Peer Support at the Brigham and Women’s Hospital in Boston. She and her team created set of programs that integrate reflection, values clarification, education, support and, when necessary, remediation; all done in a way that reinforces a culture of respect, teamwork and trust.

We invite you to come hear about Jo’s ideas and share your own in a highly interactive session (maximum 20 participants) moderated by Finger Lakes Dialog host Tony Suchman. Our wide ranging conversation will likely touch on such things as program design, facilitation skills, organizational leadership, favorite theories and who knows what else.

This workshop will also give you an opportunity to experience the beautiful views, forest trails and vineyards of New York’s Finger Lakes region. It will be held at an artist’s private hillside home and studio in Montour Falls, NY and includes dinner amidst the vineyards of Seneca Lake.

Jo Shapiro is the chief of the Division of Otolaryngology in the Department of Surgery at Brigham Women’s Hospital (BWH), the founding director of the BWH Center for Professionalism and Peer Support and an Associate Professor of Otolaryngology at Harvard Medical School. She also maintains an active surgical practice, specializing in the treatment of swallowing disorders. Jo lectures and conducts training sessions, nationally and internationally, in the areas of peer support, professionalism, team training, and disclosure and apology training. She also serves on the Ethics and Professionalism Committee of the American Board of Medical Specialties. She is also involved in global health medical education and training. Jo received her BA from Cornell University and her MD from George Washington University. Her surgical training was at University of California - San Diego, UCLA and Harvard, with a fellowship at the National Institutes of Health.

Tony Suchman is a practicing physician, Clinical Professor of Medicine at the University of Rochester, and Founder and Senior Consultant at Relationship Centered Health Care. Drawing upon diverse interests and experiences, his work focuses on improving human interaction and collaborative decision-making across all levels of healthcare from the front lines of patient care to the executive suite and board room. His most recent book, Leading Change in Healthcare: transforming organizations using complexity, positive psychology and Relationship-centered Care, has recently been published by Radcliffe Publishing. Tony is a board member of the Relational Coordination Research Collaborative and has been certified by the RCRC on Interventional Uses of the Relational Coordination Survey. He co-leads a national program on leading change in healthcare called Leading Organizations to Health. Tony lives in Rochester with his wife, artist Lynne Feldman.

Contact Peg Mercier at pegm@rchcweb.com

Thursday, October 15 - Friday, October 16, 2015

Healthy and Thriving Workplaces and Communities - The Role of Relational Coordination - Fall 2015 Relational Coordination Roundtable

Each year practitioners and scholars gather at the Fall Roundtable to advance the practice of relational coordination. Simply stated, relational coordination is coordinating work through relationships of shared goals, shared knowledge and mutual respect.  Over the past several years, RC has evolved from its origins as a theory and research tool into a practical tool for supporting organizational and social change.  At this year’s Roundtable we move beyond traditional healthcare delivery to engage workers, leaders and citizens to build health and wellness in the community.  In a time of renewed focus on population health and the social determinants of health, we welcome colleagues from around the US and around the world who are using relational coordination, relational leadership and relational coproduction to achieve these broader goals.  Each session will include insights from the US, Scandinavia, Europe and/or Latin America.

Contact Megan Cunniff at meganc@brandeis.edu

website

Saturday, October 17 - Sunday, October 18, 2015

RC Intervention Training - Improving Work Processes Using Relational Coordination

"Improving Work Processes Using Relational Coordination" will be offered this Fall in New York City following the RC Roundtable.  Led by Tony Suchman (Relationship Centered Care, Univ. of Rochester) and Jody Hoffer Gittell (RCRC, Brandeis Univ.), this workshop prepares individuals to use principles and measures of relational coordination for the purpose of positive organizational change, by improving work processes, teamwork and organizational culture.  We will address 1) how to learn about the local context and identify the focal work process using relational mapping and other methods, 2) how to engage participants in measurement, 3) how to use the survey results to prompt reflection and learning, 4) how to engage participants in intervention design, and 5) how to conduct the overall intervention in a way that is consistent with the principles of relational coordination.  The workshop consists of independent self-study modules, an experiential 1.5 day course, and an individual one hour consultation on the design of a specific change project.  Further information and registration are available here.

Contact Tony Suchman at asuchman@rchcweb.com

Friday, October 23, 2015

11:00 - 12:30 am

Research Webinar - Speedy Delivery versus Long-Term Strategy: Knowledge Coordination under Time Pressure between Project Teams and Permanent Departments in Amsterdam Public Works

In this Research Webinar, Freek van Berkel of VU Amsterdam will present his work on knowledge coordination under time pressure in the context of large scale public sector infrastructure projects.  RCRC Research Webinars are held monthly throughout the academic year.  Each webinar features a student partner or recent graduate who is at the early, middle, late or completed stage of his or her dissertation.  All RCRC partners are invited to attend to share their feedback and to seek input on their own research questions. Each webinar will have an invited commentator, with RCRC Director Jody Hoffer Gittell serving as the facilitator. Webinars are held for 90 minutes via Blue Jeans, beginning with check in and greetings led by Professor Gittell.  The first hour will focus on the presenter who presents his or her research for 20-30 minutes, followed by a commentator who responds with questions, feedback and insights from his or her own work for 10 minutes, then opening up to everyone else's input.  The final half hour will be dedicated to questions that students may want to raise to get feedback on their own work.

Contact Megan Cunniff at meganc@brandeis.edu

Monday, November 9, 2015

American Academy of Medical Colleges Explores Relational Coordination to Create High Performance Healthcare

Please join the American Academy of Medical Colleges at our annual meeting as we explore relational coordination to create high performance healthcare. 

Interdependence is critical to high-performing healthcare organizations: in ACO’s, clinics, OR suites, executive teams, interprofessional education, and myriad other collaborative activities.  Interdependence requires the ability of team members to understand how their work processes intersect and respond to one another’s changing needs.  Brandeis professor Jody Hoffer Gittell named this relational coordination and developed a survey to measure it.  Relational coordination is coordinating work through high quality communication supported by shared goals, shared knowledge, and mutual respect.  The groundbreaking research around relational coordination has demonstrated that teams with high scores on the Relationship Coordination Survey achieve higher quality, work more efficiently, better satisfy their customers or patients, and enjoy more worker satisfaction and resilience.

In this session, Jody will provide an overview of the research that supports Relational Coordination and Tony Suchman, MD, founder of Relationship Centered Health Care, will describe how health care organizations are applying Relational Coordination and implementing effective interventions to lead to their improve relational coordination.

Participants are encouraged to bring to the session a vexing challenge from their home institutions.  Joined by Diane Rawlins of InsideOut Consulting and Krista Hirschmann of Lehigh Valley Health Network, Tony and Jody will facilitate a heads-on session in which participants will be able to apply relational mapping and possible interventions to their issue.  This highly interactive session will offer the benefit of learning from experts and peers across academic medicine.

  • Anthony Suchman, MD, MA, FACP, Founder and Senior Consultant, Relationship Centered Health Care; clinical professor, University of Rochester Medical Center
  • Jody Hoffer Gittell, Ph.D., author, High Performance Healthcare; Professor of Management, Heller School for Social Policy and Management, Brandeis University; Executive Director, Relational Coordination Research Collaborative; Chief Scientific Officer, Relational Coordination Analytics
  • Diane Rawlins, MA, LMHC, founder and president of InsideOut Consulting, LLC
  • Krista Hirschmann, MA, PhD, Director, MATRIX Center of Interpersonal Collaboration, Lehigh Valley Health Network

Contact Jennifer Schlener at jschlener@aamc.org

Monday, November 16, 2015

4:00 - 5:00 pm

Positive Links Speaker Series at University of Michigan - Transforming Relationships for High Performance

This Fall, Professor Jane Dutton will host the Positive Links Speaker Series once again at the Ross School of Business, University of Michigan.  This session features Professor Jody Hoffer Gittell (RCRC/Brandeis University) introducing her forthcoming book Relational Coordination:  Transforming Relationships for High Performance (Stanford University Press, 2016).  Dr. Gittell will share inspiring stories of four organizations on the journey of creating positive relational change.  She will also share the Relational Model of Organizational Change to help other organizations as they seek to develop relational coordination among co-workers, relational coproduction with their customers, and relational leadership by managers - all for the purpose of achieving desired outcomes in a sustainable and inclusive way.

Contact Angela Ceely at aceely@umich.edu

Friday, November 20, 2015

11:00 am - 12:30 pm

Research Webinar - Relational Coordination in a Social Movement Context: Exploring the RC Measure in Right to the City

 In this Research Webinar, Callie Watkins Liu of Brandeis University will present her work on relational coordination in a social movement context.  RCRC Research Webinars are held monthly throughout the academic year.  Each webinar features a student partner or recent graduate who is at the early, middle, late or completed stage of his or her dissertation.  All RCRC partners are invited to attend to share their feedback and to seek input on their own research questions. Each webinar will have an invited commentator, with RCRC Director Jody Hoffer Gittell serving as the facilitator. Webinars are held for 90 minutes via Blue Jeans, beginning with check in and greetings led by Professor Gittell.  The first hour will focus on the presenter who presents his or her research for 20-30 minutes, followed by a commentator who responds with questions, feedback and insights from his or her own work for 10 minutes, then opening up to everyone else's input.  The final half hour will be dedicated to questions that students may want to raise to get feedback on their own work.

Contact Megan Cunniff at meganc@brandeis.edu

Thursday, January 21 - Saturday, January 23, 2016

Courage to Lead Retreat Series - Rediscovering the Heart of Health Care

As physicians, healthcare providers and leaders today, we face unprecedented stress and change. From every direction come fundamental questions about the future state of medicine. While the forces that challenge us are largely external, much of what can help us most may be found within — and is available in abundance. Come join others like yourself who want to explore new ways to sustain their passion for medicine.  Discover a new kind of professional development, one that deepens self-awareness and renews personal energy and vitality.

This Courage to Lead® retreat is based on the work of educator and author Parker J. Palmer and the Center for Courage & Renewal, along with his colleague Diane Rawlins, RCRC Professional Partner, and RC Certified Practitioner.  You’ll learn practices to help you:

  • Strengthen your resilience and well-being with new tools that help you to reflect and act upon what matters most.

  • Create trustworthy relationships that lead to improved collaboration and effectiveness and help you feel more capable of dealing with difficult problems.

  • Use new approaches to listening and asking questions so that you can be more present with yourself, your patients and your colleagues.

  • Learn to manage the complexities and tensions between your work and the health care system without being overwhelmed by them.

Our best hope for an improved system of health care lies in developing authentic, compassionate and respectful leaders like you who can create alignment and a shared sense of purpose in the organizations where we work.

Find out about additional dates for this retreat and Register Online at www.cvent.com/d/hrqlj.  Continuing Medical Education credits are available.

Contact Diane Rawlins at diane.insideout@gmail.com

Recently completed events

Tuesday, September 1, 2015

Managing and Preventing Workplace Stress and Overload - The Role of Relational Coordination

On Local Government Occupational Health Day in Denmark we will introduce a number of angles on managing and preventing stress and mental overload in relation to the employees mental robustness, new ways to prevent stress-related sick leave using relational coordination and other approaches.  The subject of occupational health has drawn a lot of attention in Denmark. We see an increase of mental conditional reviews of occupational diseases. Parliament has set targets to reduce the number of employees who are mentally overloaded. We measure employee satisfaction, and it is an area where many initiatives have been implemented both locally and centrally. However, what can scientists tell us about the challenges in the field, and what is their best answer for solutions?

The day is exclusively for municipal occupational health / HR consultants and managers. It is a day where we expect participation, with dialogue during and following the various presentations. Therefore we have invited a professional moderator who can challenge presenters as well as participants.  In one day, we will strengthen the network and the exchange of experience across municipalities, in close interaction with the presented perspectives.

Speakers include:

Marianne Brinch-Fischer, Head of Negotiations, Local Government Denmark

Pia Ryom, Lead occupational psychologist in Occupational Medicine Aalborg

Peter Vesterhedent, CEO, Danish Working Environment Service

Pernille Pedersen, PhD CBS - Management of psychological work

Ida H. Madsen, PhD NFA

Jody Hoffer Gittell, PhD, Executive Director, Relational Coordination Research Collaborative

Contact Magnus Bryde at mbr@kl.dk

Tuesday, August 11, 2015

8:00 - 10:30 am

Complexity Theory and Leadership - New Findings and New Directions

In the face of a more complex, dynamic, global and interdependent world organizations have become flatter, and exhibit more teaming, networking, and distributed work (Edmondson, 2013).  Continued competitive viability in this environment requires that individual workers and organizations innovate and adapt. In response to these changes organization theory has shifted its emphasis away from theories of bureaucracy and protection of the technological core (Weber and Thompson cites) to consider firms as collaborative enterprises and networked organizations (Heckscher, 2007; Powell, 2003).  Leadership theory, however, has been more inertial.  Most of the research on leadership continues to conceptualize it as a process of command and control and studies focus on leaders in formal positions of power with circumscribed roles in large bureaucracies (Ancona & Backman, 2010).  One exception to this trend is the study of leadership within firms conceptualized as complex adaptive systems rather than static bureaucratic structures (Anderson, 1999; Eisenhardt, 2014). Leadership in such an organization appears to be distributed across individuals and levels in the hierarchy and based on the dynamic interaction among individual actors doing aligned work.  While research has shown that in such systems innovation is more effective when interaction patterns are not specified by top-level leaders (Eisenhardt, 2014), the understanding of leadership in this context has yet to be fully specified. The papers included in this symposium empirically test and formulate new theory around leadership from the perspective of complexity science and within the context of organizations as complex adaptive systems.

Please join us for this Academy of Management Symposium in Vancouver BC!

Chair:  Deborah Ancona (MIT Sloan)

Discussant:  Kathy Eisenhardt (Stanford)

Presenters:  Kate Isaacs (MIT Sloan), Elaine Backman (MIT Sloan), Deborah Ancona (MIT Sloan), Benyamin Lichtenstein (University of Massachusetts Boston), Caroline Logan (RCRC/Brandeis University), Curt Lindberg (RCRC/Partners in Complexity), Mary Uhl-Bien (Texas Christian University), Valerie Gauther (HEC Paris)

Contact Caroline Logan at cklogan@brandeis.edu

Monday, August 10, 2015

5:00 - 6:00 pm

Meet Up at the RCRC Networking Event at Academy of Management Meeting in Vancouver BC!

Join us for a reception 5-6:00 pm Monday August 10 in the Hyatt Regency Vancouver Mosaic Restaurant and Bar! We will gather following a symposium on “The Physicality of Relational Spaces” organized by RCRC Partners Anna Perlmutter and Delia Mannen. Connect with old friends and colleagues, and meet some new ones too.

Contact Jody Hoffer Gittell at jgittell@brandeis.edu

Monday, August 10, 2015

3:00 - 4:30 pm

Physicality of Relational Processes - Spaces and the Interactions Between Them

Physical space plays a critical role in organizational life. The capital costs - those that support new buildings, the redesign of workspaces, and overhead expenses to maintain workspaces - represent the second highest category of costs to an organization, just behind human resources (McCoy, 2005). Management studies have looked at the direct and indirect ways in which physical structures, stimuli, and symbolic artifacts influence individual level outcomes such as behavior (Davis, 1984); job performance, job attitudes, and impressions (Ornstein, 1989); and positive affect (Baron, 1994). Recent research has moved from the individual level to the dyadic, group, and team levels to examine the relationship between physical environments and relational processes.  Relational processes, such as collaboration, feedback, and informal interactions, are critical to identifying and defining interdependencies between participants that facilitate shared knowledge, shared goals, and bridge boundaries (Faraj & Xiao, 2006; Gittell, 2002). Relational processes are complementary to embedded technical and structural approaches, particularly under conditions of uncertainty (Gittell, 2002). These complementarities highlight the human dynamics critical to initiating organizational change within the workplace. With this presenter symposium we seek to further explore the physicality of relational processes by featuring four papers authored by scholars whose research speaks directly to this inquiry.

Please join us for this symposium at the Academy of Management Annual Meetings in Vancouver BC!

Chairs:  Delia Mannen (ESADE Business School), Anna Perlmutter (Case Western Reserve)

Discussants:  Emily Heaphy (Boston University), Suhna Lee (Yale University)

Presenters:  Mariachiara Barzotto (Universita Ca Foscari Venezia), Santi Furnari (City University London), Hans Frankfort (City University London), John Paul Stephens (Case Western Reserve), Delia Mannen (ESADE Business School), Anna Perlmutter (Case Western Reserve), Ninna Meier (Copenhagen Business School), Jody Hoffer Gittell (Brandeis University)

Contact Anna Perlmutter at anna.perlmutter@case.edu

Monday, August 10, 2015

11:30 am - 1:00 pm

Unpacking the Black Box of Relationships at Work - Using a Social Mechanism Approach to Explore the 'How'

Despite widespread agreement that relationships are an integral part of organizational systems, we are still limited in our ability to answer the question of how desirable relationships come about as well as how they exert influence in organizations. In this symposium we address these questions by explicitly focusing on the social mechanisms or explanatory processes underlying the formation of relationships at work. In doing so, we hope to uncover implicit concepts and assumptions in our theories particularly as we consider multiple levels of analysis. Using a hybrid approach that combines paper presentations and moderated discussion among expert panelist we aim to identify the benefits, drawbacks, and challenges of uncovering social mechanisms.

Please join us for this symposium at the Academy of Management Annual Meetings in Vancouver BC, in the Vancouver Marriott Pinnacle Downtown Hotel in Pinnacle Ballroom III.

Chair:  Njoke Thomas (Case Western Reserve)

Presenters:  Kylie Rochford (Case Western Reserve), Keimei Sugiyama (Case Western Reserve), Njoke Thomas (Case Western Reserve) 

Panelists:  Jason Kanov (Western Washington University), Lisa Niishi (Cornell University), Kristie Rogers (University of Kansas)

Discussant:  Corinne Coen (Case Western Reserve)

Contact Njoke Thomas at nkt3@case.edu

Monday, August 10, 2015

11:30 am - 1:00 pm

All Academy Symposium: The Role of Information Technology and Work Practices in Relational Coordination

Information and communication technologies play an increasingly important role in facilitating complex, non-routine knowledge work that relies on rapid assessments of uncertain situations and tight coordination among professional workers. In contrast to routinized or transactional work settings, the influences of technology on professionals’ communication and coordination in this type of work are not clear. In this symposium, four empirical presentations examine how technology enables, constrains and changes work practices and coordination in multi-disciplinary health care organizations, which are prototypical examples of contemporary, complex organizations undergoing remarkable digital transformations. Following the presentations, Wanda Orlikowski (MIT Sloan) and Jody Hoffer Gittell (Brandeis/RCRC) will serve as discussants to provide both theoretical and practical insights and lead an interactive group discussion that focuses on how information technology influences relational coordination processes and outcomes in professional work settings.

Please join us for this All-Academy Symposium at the Academy of Management Meeting in Vancouver BC!

Chairs: Ina Sebastian (MIT Center for Information Systems Research), Jody Hoffer Gittell (Brandeis/RCRC)

Discussants:  Wanda Orlikowski (MIT Sloan School), Jody Hoffer Gittell (Brandeis/RCRC)

Moderator: Elizabeth Davidson (University of Hawaii)

Presenters:  Samer Faraj (McGill University), Hani Safadi (Stevens Institute of Technology), Ina Sebastian (MIT Center for Information Systems Research), Matt Beane (MIT Sloan School), Farbod Hagigi (Clinical Box)

Contact Ina Sebastien at isebasti@mit.edu

Monday, August 10, 2015

8:00 - 9:30 am

Positive Spirals - Practices That Foster Positive Relationships

This symposium is designed to shed light on different practices that foster positive relationships in the workplace. We use the term positive relationships broadly to capture different relationships that are generative sources of enrichment, vitality, and learning that helps individuals, groups, and organizations flourish and perform. We pull together leading scholars in this area whose research explores different practices implemented at varying levels within an organization to foster interpersonal connection, strengthen relational cultures, and improve teamwork and performance. The symposium design also includes small and large group discussions (i.e., a kind of relational practice) designed to encourage the development of new research questions.

Please join us for this symposium at the Academy of Management Meeting in Vancouver BC!

Chairs:  Lindsay Cameron (University of Michigan), Gretchen Spreitzer (University of Michigan)

Presenters:  Olivia O'Neil (George Mason University), Nancy Rothbard (Wharton School), Speia Trefalt (Simmons School of Management), Emily Heaphy (Boston University School of Management), Jody Hoffer Gittell (RCRC/Brandeis)

Contact Lindsay Cameron at ldcamer@umich.edu

Sunday, August 9, 2015

7:30 - 9:00 am

Positive Organizational Scholarship Community to Meet at Academy of Management

Join us for the 13th Gathering of POS Scholars at the Annual Meeting of the Academy of Management, convened this year by Laura Morgan Roberts (Antioch University), Robert Quinn (University of Michigan) and Sandra Cha (Brandeis University). During our early morning gatherings at the AOM we meet to build community, connect with research collaborators, learn about new developments in the field and generate energy about the realized and imagined possibilities created by using a Positive Organizational Scholarship lens.
This year’s theme is: "Paradoxes and Puzzles in Positive Organizing: Surprising Discoveries of Possibility.” In this session we will explore possibilities that emerge when we embrace the complexities of “doing POS” in our research and practice. We will invite the community to imagine how paradoxes and puzzles can enrich our understanding of strengthening, capacity-building, and flourishing in organizational life. Please join us. If you know of someone who would be interested, please share this invitation with them.  We will meet in the Hyatt Regency Vancouver in Regency Ballroom C.  Please let us know if you will attend by July 31: Sign up Form

Contact Genel Frye at gfrye@umich.edu

Sunday, August 9 - Friday, August 14, 2015

Relational Coordination and Large Group Interventions – Training Workshop for Consultants in Sweden

Led by RCRC partner and well-known process consultant Anders Risling, this workshop on Relational Coordination and Large Group Interventions for consultants will be held in Mölle, Sweden for the first time this August. The workshop is authorized as a specialty course for licensed psychologists in Sweden, and Mölle is a beautiful, scenic and historic summerplace by the sea in south of Sweden, 60 minutes drive from the Copenhagen Airport.

This action reflection training is designed to give experienced process consultants deep understanding and methods for working with relational coordination for organizational and  systemwide change using participatory methods. 

Workshop format

We will be exercising active large group consulting and facilitation with real cases, moving around in a community of colleagues, receiving direct feedback about consulting and facilitating  impact and thereby learning together practical ways to help clients. No passively hearing somebody  telling you how to do it. Hard work, challenges at the edge of your competence!

Content

Training around five special designed systemwide interventions for the benefit of improving relational coordination in organizations:

-          Take a deep dive for building the future together

-          Building a position of Us from a position of Us vs. Them – Helping groups cooperate together

-          Polarity management for relational coordination- Mediation and conflict resolution  

-          Multiprofessional teams for the whole

-          Management teams for relational coordination

Contact Anders Risling at anders@andersrisling.se

Saturday, August 8, 2015

12:30 - 3:00 pm

Work Life After Failure - Professional Development Workshop at AOM Meeting

RCRC faculty partner Timothy Vogus (Vanderbilt University) invites you to a professional development workshop called “Work Life after Failure” at this year’s Academy of Management Meeting in Vancouver. The workshop is scheduled for Saturday, Aug 8th 2015 from 12:30PM to 3:00PM at the Hyatt Regency Vancouver in room Georgia B.

In this workshop, we aim to contrast and integrate three important concepts in research on the consequences of failure at the workplace: recovery from stress and stressors, resilience, and learning from failure. Despite their elevated degree of relatedness, these concepts, as well as their underlying processes and outcomes, have so far been discussed rather separately. To ignite the active conversation that allows meaningful connections between scholars focusing on the respective concepts, the PDW aims to inspire and catalyze a fruitful dialogue between scholars whose work revolves around these concepts and to bridge boundaries between the three perspectives. Presenters are Abraham Carmeli (Tel Aviv U.), Charlotte Fritz (Portland State U.), and Martin Hoegl (LMU Munich).

This workshop is also looking to develop an inter-disciplinary micro-community devoted to the study of failure at the workplace. You will find more detailed information about the workshop in the Annual Meeting’s online program (http://tinyurl.com/pdw-after-failure). Pre-registration is requested (pdw.after.failure@gmail.com).

Contact Timothy Vogus at timothy.vogus@owen.vanderbilt.edu

Friday, June 26 - Sunday, June 28, 2015

International Conference on Relational Welfare in Copenhagen

In this conference we will explore a new option for the welfare state - achieving well-being through connection with each other and our communities.   We call this relational welfare and we will begin to explore together how it works.  Keynote speakers include Kenneth Gergen (Taos Institute) and Jody Hoffer Gittell (Brandeis University, RCRC).  More information is coming soon.  Sponsored by Joint Action Denmark.

Contact Jacob Storch at jacob@joint-action.dk

Friday, May 29, 2015

11:00 am - 12:30 pm

Research Webinar - Relational Coordination of Workforce Diversity and Firm Performance: The Moderating Impacts of Workgroup Autonomy and Multisource Feedback

In this Research Webinar, Hun Whee Lee of Seoul University will present his work on relational coordination and diversity in the manufacturing sector.  RCRC Research Webinars are held monthly throughout the academic year.  Each webinar features a student partner or recent graduate who is at the early, middle, late or completed stage of his or her dissertation.  All RCRC partners are invited to attend to share their feedback and to seek input on their own research questions. Each webinar will have an invited commentator, with RCRC Director Jody Hoffer Gittell serving as the facilitator. Webinars are held for 90 minutes via Blue Jeans, beginning with check in and greetings led by Professor Gittell.  The first hour will focus on the presenter who presents his or her research for 20-30 minutes, followed by a commentator who responds with questions, feedback and insights from his or her own work for 10 minutes, then opening up to everyone else's input.  The final half hour will be dedicated to questions that students may want to raise to get feedback on their own work.

Contact Megan Cunniff at meganc@brandeis.edu

Friday, May 8, 2015

Relational Coordination In An Orthopedic Surgical Team: A Study Of The Relationship Between Interdisciplinary Teamwork And Patient Safety Culture

Birgitte Torring, RCRC Student Partner, will present her dissertation research at the European Operating Nurses Association Conference in Rome this coming May.  In surgical teams, where health professionals are highly interdependent and work under time pressure with often unpredictable tasks, it is of particular importance that the teamwork is strong and well-functioning to secure treatment quality and patient safety (1, 2). Relational coordination (RC) is an expression of the quality of the interdisciplinary cooperation (3). It is well known that coordination and communication has implications for the psychological safety in the team (4, 5).There is a need for further knowledge about the effects of interventions that intend to improve teamwork and patient safety culture in the operating room.  The purpose of this study is to examine how RC in multidisciplinary teams in OR can be strengthened, and examine how an improved teamwork may have an impact on patient safety culture in the OR.  See here for more about Birgitte.

Contact Birgitte Toring at BIT@ucnact2learn.dk

Wednesday, April 29, 2015

Transforming Relationships for High Performance - St. Joseph's Health System

Dr. Richard Waldman, President of the Medical Staff at St. Joseph's Health System, has invited Professor Jody Hoffer Gittell to present at the upcoming medical staff breakfast.  St. Joseph's is a 400 bed hospital that is currently undergoing significant transformations. Professor Gittell will introduce relational coordination as a tool for helping healthcare organizations respond effectively to the challenges of delivering accountable care, by building high quality connections throughout the organization and with external partners.

Contact Richard Waldman at rwacog@aol.com

Thursday, April 23 - Saturday, April 25, 2015

Second Collective Leadership Research Workshop NYU

A workshop structured around interactive sessions of small groups and full plenaries is being held by New York University's Wagner Graduate School of Public Serivce. The idea of collective leadership challenges the traditional notion of individuals as the source of leadership. In fact, we've made great strides in conceptualizing and documenting approaches that understand leadership as the property of groups or even systems. Yet, on the ground, leadership is still embodied in individuals. How do we practice, theorize, research and teach leadership in ways that incorporate both the individual and collective dimensions of this phenomenon? That is the question we take up at this year's workshop.

This fundamental tension may be framed differently depending on the researcher's own position. Some may ask to what extent (and how) can research on collective leadership move beyond mere consideration of individual leaders. Others may prefer to ask to what extent (and how) can research incorporate individual leaders without reverting to a heroic perspective on leadership. Those who focus on individual leaders may ask how to bring a collective lens to their explorations. The 2015 Collective Leadership Research Workshop will afford opportunities to dig deeper - and in community - into the theoretical, methodological and substantive concerns associated with this tension, as it is expressed in the challenges of both research and teaching.

website

Friday, April 17, 2015

11:00 am - 12:30 pm

Research Webinar - Closing the Quality Gap: Care Coordination in Chronic Liver Disease

In this Research Webinar, Jessica Mellinger of University of Michigan will present her work on care coordination in the chronic care context.  RCRC Research Webinars are held monthly throughout the academic year.  Each webinar features a student partner or recent graduate who is at the early, middle, late or completed stage of his or her dissertation.  All RCRC partners are invited to attend to share their feedback and to seek input on their own research questions. Each webinar will have an invited commentator, with RCRC Director Jody Hoffer Gittell serving as the facilitator. Webinars are held for 90 minutes via Blue Jeans, beginning with check in and greetings led by Professor Gittell.  The first hour will focus on the presenter who presents his or her research for 20-30 minutes, followed by a commentator who responds with questions, feedback and insights from his or her own work for 10 minutes, then opening up to everyone else's input.  The final half hour will be dedicated to questions that students may want to raise to get feedback on their own work.

Contact Megan Cunniff at meganc@brandeis.edu

Friday, March 27, 2015

Relational Coordination Among Physical Therapists, Occupational Therapists and Nurses - A Leadership Perspective

In this workshop we introduce the concept of relational coordination – coordinating work through frequent, timely, accurate, problem solving communication, supported by shared goals, shared knowledge and mutual respect. We review findings regarding the impact of relational coordination on quality and efficiency performance, on client engagement and the well-being of staff.   We apply relational coordination to your organization through the relational mapping exercise.  

In the afternoon we explore the change process, delving into live case studies of organizations that are working to build relational coordination for high performance.  To understand their journey, we introduce a Relational Model of Organizational Change that includes relational, work process and structural interventions that together drive positive, sustainable culture change.  We conclude by exploring current and desired changes in your organizations, and how these insights can be applied.

This seminar is sponsored by the Association of Danish Physiotherapists for physiotherapists, occupational therapists and nurses who work as line managers and top managers in the health sector.  The day will take place at SAS Radisson, Copenhagen.

Contact Elisabeth Berents at eb@fysio.dk

Tuesday, March 24, 2015

9:00 am

Leading Relational Coordination: Building a Collaborative Model for Organizational Performance

In this workshop, we introduce the concepts of relational coordination and relational leadership. We review findings regarding the impact of relational leadership and relational coordination on quality and efficiency performance. Participants will be introduced to the research findings and to high performance work and the leadership practices that build relational coordination. We will reflect on how to use these practices in your research and in your organizational practice.  The workshop explores change processes by delving into a number of case studies. We introduce a Relational Model of Change that includes structural, relational and work process interventions that together support positive, sustainable culture change.  Presenters: Jody Hoffer Gittell, Brandeis University, Heller School for Social Policy and Management and Executive Director at Relational Coordination Research Collaborative; and Carsten Hornstrup, Hornstrup & Partners and Board Member of the Relational Coordination Research Collaborative.

Relational Coordination and Relational Leadership are two closely connected approaches for researching and developing organizational performance. Relational coordination focuses on communicating and relating for the purpose of task integration. Experience from research and from practice has shown that this is a powerful driver of performance when work is interdependent, uncertain and time constrained.

Relational Leadership focuses on the relationships between work and leaders - and among leaders. New research has shown that the quality of relational coordination among front-line staff is significantly connected with the quality of Relational Leadership.

With the RL and RC Surveys - both valid and reliable measurement tools - we can gain new insight into the dynamics that exist between individuals, groups and organizations. When used for interventions, these measurement tools should be treated as one core element of a broader system, as shown in the Relational Model of Organizational Change. 

Learn more

Contact Carsten Hornstrup at caho@hornstrup-partners.dk

Monday, March 23 - Friday, March 27, 2015

Relational Coordination and Interprofessional Learning - Annual Conference at Metropol College in Copenhagen

The Annual Conference on Interprofessional Learning at Metropol College in Copenhagen will focus this year on "Relational Coordination as a Method to Transform Relationships for High Performance."  The conference begins on Monday March 23rd with a welcome from Dorte Steenberg, Vice President of the Danish Nurses Association, followed by a keynote by Professor Jody Hoffer Gittell (RCRC/Brandeis University).  The afternoon features workshops on topics of relational coordination and interprofessional collaboration. 

Facilitated by Inger-Marie Wiegman of Team Working Life with remarks by Professor Gittell, we also offer a feature day on Wednesday for executives and internal consultants from the elder sector, and a feature day on Thursday for nurses, physiotherapists, occupational therapists, dieticians, social workers and consultants on the topic of "Relational Coordination for Good Interprofessional Practice." 

Contact Birgitte Grube at birgitte.grube@dsr.dk

Thursday, March 19 - Friday, March 20, 2015

RC Intervention Training Workshop in Chicago

"Improving Work Processes Using Relational Coordination" will be offered this Spring in Chicago, led by Tony Suchman (Relationship Centered Care, Univ. of Rochester) and Jody Hoffer Gittell (RCRC, Brandeis Univ.).  This workshop prepares individuals to use principles and measures of relational coordination for the purpose of positive organizational change, by improving work processes, teamwork and organizational culture.  We will address 1) how to learn about the local context and identify the focal work process using relational mapping and other methods, 2) how to engage participants in measurement, 3) how to use the survey results to prompt reflection and learning, 4) how to engage participants in intervention design, and 5) how to conduct the overall intervention in a way that is consistent with the principles of relational coordination.  The workshop consists of independent self-study modules, an experiential 1.5 day course, and an individual one hour consultation on the design of a specific change project.  Further information is available here.

Thursday, March 12 - Friday, March 13, 2015

Maine Physicians Workshop - Building Relational Coordination for High Performance

In this workshop we will explore the concept of relational coordination – coordinating work through shared goals, shared knowledge and mutual respect. We review findings regarding the impact of relational coordination on quality and efficiency performance, and on job satisfaction. Participants will be introduced to the high performance work practices that build relational coordination in healthcare organizations, for example hiring for teamwork and resolving conflicts proactively. We will discuss the challenges of implementing these high performance work practices in your own organization.

We will carry out a relational mapping exercise, allowing participants to identify a core work process that requires coordination in their own organization, to conduct a preliminary assessment of relational coordination across the workgroups involved in that process, and to visualize areas of strength and opportunity for improvement, as a precursor to measuring relational coordination.  Participants will be introduced in a preliminary way to the tools for measuring relational coordination and the methods for feeding back results to their colleagues.

We will analyze live case studies of organizations that are building relational coordination for high performance, including Dartmouth Hitchcock, Billings Clinic, Group Health, Kaiser Permanente in the U.S., West Lothian in the UK, fourteen Municipalities in the Netherlands, and Varde and Aarhus Municipalities in Denmark.  We conclude by offering a Relational Model of Organizational Change that includes relational, structural and work process interventions that together offer the potential for sustainable culture change in health systems. 

This workshop is part of the Physician Executive Leadership Institute's Advanced Leadership Course in Health Policy and Management, offered jointly by the Heller School for Social Policy and Management and the Hanley Center for Health Leadership.

Contact Linda Purrini at purrini@brandeis.edu

Wednesday, March 11, 2015

1:00 - 2:30 pm ET

Liberating Structures, Complexity and Relational Coordination - A Webinar

Conventional wisdom suggests that incremental change and transformational change are opposites.  Small relational changes generate marginal results and big formal changes are needed to transform an organization. Makes perfect sense.  Too perfect.  Is it possible that the opposite is accurate: incremental approaches are a path to quantum transformation?  By liberating many small adaptive and relational changes, is it possible to achieve critical mass?  By doing so are we shifting attractor patterns? Are we changing the microdynamics that underpin culture? Do we have theories that explain the surprising or better-than-expected results often generated through the practice of Liberating Structures, Relational Coordination, and Adaptive Deviance?  Do these theories explain how small changes generate big results and big efforts can change nothing? Keith McCandless of Liberating Structures, Jeff Cohn of Plexus Institute and Jody Hoffer Gittell of the Relational Coordination Research Collaborative welcome you to explore the intersection between Liberating Structures, Complexity and Relational Coordination.   We will start with the Wicked Questions above, and will likely use a Fishbowl, 1-2-(4)-All, and some form of a Wise Crowds/Caravan.  So come ready to share your experiences and reflections, and to learn from others! Register now!

Contact Jeff Cohn, Plexus Institute at jeff@plexusinstitute.org

Friday, March 6, 2015

Relational Coordination to Improve the Service Performance of Dental Practices

American Dental Partners, Inc. is an umbrella organization providing services to dental practices around the United States, and assisting with organizational change efforts.  This annual meeting of the ADPI will feature a keynote on relational coordination to build a service culture, by Jody Hoffer Gittell (Brandeis University/RCRC) called "Transforming Relationships for High Performance."  Afternoon workshops will focus on "Using Relational Mapping to Create Visibility into Relational Coordination."  This annual meeting serves as a launch to a multi-year service improvement effort throughout the organization. 

Contact Saleema Moore at sfm@rcanalytic.com

Thursday, March 5, 2015

Celebrating the Walton & McKersie Behavioral Theory of Labor Negotiations at Fifty

2015 marks the 50th anniversary of the publication of A Behavioral Theory of Labor Negotiations:  An Analysis of a Social Interaction System by Richard Walton and Robert McKersie.  It is not only is this one of the leading theories in industrial relations and negotiations, but it has also had a remarkable impact in economics, political science, psychology, business, and other domains.  The book continues to be widely cited by scholars.  Hosted by the Harvard MIT Program on Negotations, this session will honor the work and its authors, reflecting on the past fifty years of theory and practice, as well as looking to the challenges ahead.  Facilitated by Joel Cutcher-Gershenfeld (Univ. Illinois), presenters include Bob Mnooken (Harvard), Mike Wheeler (Harvard), Tom Kochan (MIT), Jim Sebenius (Harvard), Bruce Patton (Harvard), Max Bazerman (Harvard), Jeanne Brett (Northwestern), Harry Katz (Cornell), Deepak Malhotra (Harvard), Keith Murningham (Northwestern), Kris Rondeau (AFSCME), Dianna Dudley (Kaiser Permanente), Jim Pruitt (Kaiser Permanente), Jody Hoffer Gittell (Brandeis/RCRC), David Lipsky (Cornell), Mary Rowe (MIT), Ariel Avgar (Univ. Illinois), Steve Goldberg (Northwestern), Ron Seeber (Cornell), Wokie Nwabueze (Princeton), Len Greenhalgh (Dartmouth), Susan Podziba (Mediator), Bonnie Castrey (Arbitrator), Brian Block (Dept of Interior), Leigh Thompson (Northwestern) and Larry Susskind (MIT). 

Contact Joel Cutcher-Gershenfeld at joelcg@illinois.edu

Monday, February 23 - Friday, February 27, 2015

Microsystem Festival in Sweden

Join us for the 12th festival celebrating Microsystem thinking.  Co-hosted by RCRC partner The Dartmouth Microsystem Academy, the Microsystem Festival has grown into a venue for those developing and improving health care. At the Festival, you will meet new thinkers in health care, people who question old thoughts and are courageous to try new things. You will meet practitioners, theorists, authors, researchers, that above all, are convinced that the main source for change is within our own minds. In order to find new solutions we need to look at the existing problems with new eyes. By meeting and sharing perspectives with others, this is made possible.

Contact Patricia Loven at patricia.m.loven@dartmouth.edu

Wednesday, February 4, 2015

3:00 pm - 4:00 am

Partnerships in Employment Network Meeting

You are welcome to join this Partnerships in Employment Network Meeting, hosted by the Institute of Community Inclusion at the University of Massachusetts Boston.  Professor Jody Hoffer Gittell (RCRC, Brandeis University) and Professor Anne Douglass (Univ. Mass. Boston) will describe the principals of relational coordination and relational bureaucracy, applying them to the coordination challenges of transitioning youth from high school into productive careers, facilitated by Cady Landa (Brandeis University, Univ. Mass. Boston).  The meeting will be held by Adobe Connect - please contact Cady if you are interested in participating.

Partnerships in Employment works to provide technical assistance to 8 states (CA, NY, TN, AK, MS, WI, MO, IA) in a federally funded systems change effort to build collaborative state and local systems to help transition youth with intellectual and developmental disabilities from high school to careers of integrated, competitive employment.  This project requires the collaborative effort and blending of resources of state departments of education, school districts, schools, state and local vocational rehabilitation agencies, state developmental disability agencies and councils, state social service, Medicaid, employment and labor agencies, local businesses and business groups, families and individuals. It's complicated, particularly because it involves overcoming a tradition of moving from high school into a life of segregated institutional (sheltered workshop) settings with below-poverty-level pay.

http://partnershipsinemployment.com.

Contact Cady Landa at celanda@brandeis.edu

Download Related Materials (com)

Thursday, January 29, 2015

Relational Bureaucracy at Simmons College - The Center for Gender and Organizations

You are welcome to attend this lunchtime seminar at the Center for Gender and Organizations, hosted by Professor Joyce Fletcher (Simmons College) who is well known for her research on relational work as invisible work.  In this seminar, we will show how relational work contributes to high performance, and how organizations can 1) make it highly visible and 2) support its development through relational and technical interventions, followed by structural interventions.  Presenters include Professors Jody Hoffer Gittell (RCRC, Brandeis University) and Anne Douglass (University of Massachusetts Boston).

Contact Joyce Fletcher at joyce.fletcher@simmons.edu

Monday, January 12, 2015

4:00 pm ET

VHA Voices - Community of Practice Call - Better Care Through Better Relationships

Please join us for this Community of Practice Call featuring Professor Jody Hoffer Gittell (Brandeis University, RCRC) on the topic of transforming relationships for high performance.  This is part of a monthly series hosted by the Veterans Health Administration to explore topics of growing interest for the VHA and its stakeholders.  Call 855-767-1051, ID 15526139#.  Dr. Gittell’s research explores how workers contribute to quality and efficiency outcomes through their coordination with each other, their customers and their leaders. She has developed a theory of relational coordination, proposing that highly interdependent work is most effectively coordinated through relationships of shared goals, shared knowledge and mutual respect, supporting frequent, timely, accurate, and problem-solving rather than blaming communication.

Her research has been published in a wide range of scientific journals, as well as several books. Her newest book, Relational Coordination: Transforming Relationships for High Performance (Stanford University Press, forthcoming) offers a multi-interventional model of organizational change focused on the development of relational coordination, coproduction and leadership. In The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance (McGraw-Hill), and in High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience (McGraw-Hill) she describes how relational coordination works in both airlines and the healthcare sector. Up In the Air: How the Airlines Can Improve Performance by Engaging Their Employees (Cornell University Press), written with Greg Bamber, Thomas Kochan and Greg von Nordenflycht, analyzes the transformation of the global airline industry. Gittell received her PhD from the MIT Sloan School of Management, and serves on the boards of the Labor and Employment Relations Association, the Endowment for Health, and the Academy of Management Review.

Contact Elizabeth Gifford at Elizabeth.Gifford@va.gov

Saturday, January 3 - Tuesday, January 6, 2015

Labor and Employment Relations meets in Boston

"Employment Relations and Organizational Performance" (Monday, Jan 05, 2015 8:00 am, Westin Copley, Defender)

Presiding: Phanindra V. Wunnava (Middlebury College)

Empirical Evidence on Diversity and Performance in Teams: The Roles of Task Focus, Status and Tenure
Avner Ben-Ner (University of Minnesota)
John-Gabriel Licht (University of Minnesota)
Jin Park (University of Minnesota)

Connecting the Dots: Positive Labor Relations as a Key Component of Port Competitiveness
Jordan Cowman (University of Texas-Dallas)
Jerald Zellhoefer (AFL-CIO)

Assessing Union Activities and Its Influence on Performance of Unionized Firms in Ghana
Gabriel Dwomoh (Kumasi Polytechnic)
Kofi Kwarteng (Takoradi Polytechnic)

Relational Coordination: Reviewing the Theory and Evidence
Jody Hoffer Gittell (Brandeis University)
Caroline Logan (Brandeis University)

Discussants:
Phanindra V. Wunnava (Middlebury College)
Christine Bishop (Brandeis University)
Please also attend
  
"Rules of Engagement: Promoting Prosperity Through Labor Standards Enforcement"
(Saturday, 1/3/2105, 4:45 pm Westin Copley North Star)    
Chair: William M. Rodgers III, Rutgers University
Featured Speakers:
David Weil, Wage and Hour Administrator, US Department of Labor—Contemporary Challenges of Securing Strong Labor Standards
Janice Fine, Rutgers University—Functionality of U.S. Labor Markets
 
LERA Welcome Reception
(Saturday 1/3/2015 Westin Copley Adams & Parliament)    
Chair: William M. Rodgers III, Rutgers University

This link will take you to the full program. You will probably want to come to the session in memory of Casey Ichniowski - you can find it and other sessions at this link.  LERA program: http://www.lera.illinois.edu/drupalinclude/program_assa.asp

Contact Emily Smith at eesmith@illinois.edu

Friday, December 19, 2014

8:30 am - 12:30 pm

RC Workshop at Tufts Medical School - Brandeis Health Leaders Program

In this workshop we will explore the concept of relational coordination – coordinating work through shared goals, shared knowledge and mutual respect. We review findings regarding the impact of relational coordination on quality and efficiency performance, and on job satisfaction. Participants will be introduced to the high performance work practices that build relational coordination in healthcare organizations, for example hiring for teamwork and resolving conflicts proactively. We will discuss the challenges of implementing these high performance work practices in your own organization. We will carry out a relational mapping exercise, allowing participants to identify a core work process that requires coordination in their own organization, to conduct a preliminary assessment of relational coordination across the workgroups involved in that process, and to visualize areas of strength and opportunity for improvement, as a precursor to measuring relational coordination.  Participants will be introduced in a preliminary way to the tools for measuring relational coordination and the methods for feeding back results to their colleagues.

We will analyze live case studies of organizations that are building relational coordination for high performance, including Dartmouth Hitchcock, Billings Clinic, Group Health, Kaiser Permanente in the U.S., West Lothian in the UK, fourteen Municipalities in the Netherlands, and Varde and Aarhus Municipalities in Denmark.  We conclude by offering a Relational Model of Organizational Change that includes relational, structural and work process interventions that together offer the potential for sustainable culture change in health systems. 

This workshop is part of the Brandeis Health Leaders Program being offered at Tufts Medical School under the leadership of Professor Jon Chilingerian. 

Contact Linda Purrini at purrini@brandeis.edu

Friday, December 19, 2014

8:30 am - 12:30 pm

Relational Coordination for High Performance - Tufts School of Medicine Physician Executive Education

Coordination is a challenge in any industry, but particularly in healthcare. Healthcare is complex, with high levels of specialization that are driven – perhaps inevitably - by the complexity of the human body, the human mind, and the social world in which we live. The complexity and fragmentation of healthcare make coordination exceedingly difficult. Even within the hospital setting, where resources presumably are brought together to improve the coordination of their deployment, the responsibility for coordination often falls to the patient and his or her family members.  This session will be led by Jody Hoffer Gittell (RCRC, Brandeis University) for the Physician Executive Leadership program at Tufts Medical School, organized by Brandeis professor Jon Chilingerian.

Contact Linda Purrini at purrini@brandeis.edu

Thursday, December 18, 2014

Conversation about Relational Coordination in Amsterdam

Please join us in Amsterdam December 18 from 9:00 am - 1:00 pm for an informal conversation about relational coordination. Jody Hoffer Gittell (Brandeis University/RCRC) will host this gathering along with Freek Van Berkel (VU University), Jane Murray Cramm (Erasmus University), Vera Scholmerich (Erasmus University) and Harold Alvarez (Maastricht University), joined by colleagues like Steven Dhondt (University of Leuven, TNO), Frank Pot (Radboud University, EUWIN) and Pleuntje Van Meer (The Change Network).  We will meet at VU University in the Belle Vu. If you can, please join us for dinner "on the town" Wednesday evening - time and place to be announced. We look forward to seeing you there!

9:00 Welcome (Freek and Vera)
9:15 Overview of relational coordination research and practice (Jody)
9:30 Sharing current and future RC research and practice (led by Jane)
10:30 BREAK
11:00 Sharing current and future RC research and practice (led by Harold)
12:00 LUNCH

Contact Freek Van Berkel at f.j.f.van.berkel@vu.nl

Thursday, November 13, 2014

Relational Coordination Conference in Denmark

Back by popular demand, this Fall conference will explore the use of relational coordination principles  to improve organizational performance in Denmark.  Colleagues from multiple regions will present their ongoing work, with a keynote given by Jody Hoffer Gittell, director of the Relational Coordination Research Collaborative and Professor of Management at Brandeis University.   RCRC partner Carsten Hornstrup will present his current projects with Varde and other municipalities using methods such as relational mapping, team performance dialogs and feedback of RC metrics.   Bo Vestergaard will present on 1) why, when and how to bridge silos – not bust them  - in order to improve relational coordination and quality and effeciency outcomes and 2) how to lead the change process with the fair process approach.  Other speakers to be announced shortly.

WHERE: Odense, Denmark

Contact Carsten Hornstrup at caho@hornstrup-partners.dk

Wednesday, November 12, 2014

Institute for Co-Creating Leadership Hosts Relational Coordination Workshop in Oslo Norway

In this full day workshop, Professor Jody Hoffer Gittell will join with Claus Jebsen, CEO of Institute for Co-Creating Leadership, and his colleagues to introduce relational coordination to Norway.  Relational coordination is a methodology for positive organizational change that is complementary with many existing approaches from lean/six sigma to appreciative inquiry.   RC helps to connect the social with the technical aspects of work by providing visibility into the inter-role, inter-group and inter-organizational dynamics through which work is coordinated, driving performance for better or worse.

Contact Jon Erik Borresen at jonerikborresen@gmail.com

Wednesday, November 12, 2014

Compassion and Healthcare Conference at Stanford

Led by neuroscience professor James Doty, the Center for Compassion and Altruism Research at Stanford will host a day-long conversation about Compassion and Healthcare on November 12 at Fort Mason in San Francisco.  The closing panel on future directions will feature Kathryn McDonald, executive director of Stanford Health Policy, speaking about "Relational Coordination and the Future of Patient Focused Care," along with Monica Worline on "The Healing Power of Kindness: A Scientific Review and Research Agenda, Lochlann Jain on "How Protocol Kills the Patient," and Kyra Bobinet on "Building Compassion into our Healers."   Other sessions include "Compassion and the Patient Experience" and "Medical Practitioner Burnout and Resilience."  Event and speaker details.

Contact Monica Worline at mworline@gmail.com

Monday, November 10 - Wednesday, November 12, 2014

Danish RC Survey 2.0 To Be Launched at Work Environment Conference 2014

The eagerly anticipated Danish RC Survey 2.0 will be launched by our longtime partners and colleagues Inger-Marie Wiegman, Karen Albertsen and Flemming Pederson of Team Working Life at the Work Environment Conference 2014.  At the conference, Wiegman and Albertsen will present on "Relational Coordination and Social Capital," sharing findings from their work in the home care sector.  The RC Survey 2.0 will be shared in their advertisement stall at the conference, with staff available for consultation and questions.

Contact Karen Albertsen at KAL@teamarbejdsliv.dk

Thursday, November 6 - Friday, November 7, 2014

Hosted by University of Washington - Workshops on Relational Coordination and Relational Leadership

These workshops will be offered to colleagues from University of Washington, Group Health and Virginia Mason Health System.  Tony Suchman and Jody Hoffer Gittell lead Part 1, focusing on how to use the Relational Coordination Survey as part of interventions to improve work processes and collaboration across the continuum from small co-­located work groups to virtual teams to whole organizations and inter-organizational consortia. Gittell will lead Part 2, focusing on how leaders can support the development of relational coordination through relational leadership and high performance work systems. 

Jody Hoffer Gittell is a professor of management at Brandeis University’s Heller School for Social Policy and Management, and director of the Relational Coordination Research Collaborative. She has written dozens of articles and chapters, as well as books The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance; Up In the Air: How the Airlines Can Improve Performance by Engaging Their Employees; and Sociology of Organizations: Structures and Relationships. In High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience, she presents her findings from ten years of research in the healthcare industry. Before joining the faculty at Brandeis University, Dr. Gittell received her PhD from the Massachusetts Institute of Technology Sloan School of Management and taught at the Harvard Business School.  Her latest book is Transforming Relationships for High Performance, forthcoming in 2015.

Anthony L Suchman is a practicing physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and founder of Relationship Centered Health Care. Drawing upon diverse interests and experiences, his work focuses on improving human interaction and collaborative decision-­‐making across all levels of healthcare – from the front lines of patient care to the executive suite and boardroom. His most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-­‐Centered Care, has recently been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and an MA in Organizational Change from the University of Hertfordshire.

Contact Debra Liner at dliner@uw.edu

Download Related Materials (pdf)

Friday, October 24, 2014

11:00 am - 12:30 pm

Student Partner Research Seminar - Promoting Human Dignity in Organizational Life: A Case Study of Hagar International

Join us for a Student Partner Research Seminar by doctoral candidate Delia Mannen (ESADE Business School), followed by commentary from Professor John Paul Stephens (Case Western Reserve University) and facilitated by Professor Jody Hoffer Gittell (RCRC/Brandeis University).  These seminars are held quarterly, featuring a Student Partner who is at early, middle or late stages of his or her dissertation research. Seminars are held by conference call, and begin with check in and greetings. The final 30 minutes will be open to Student Partners only, and dedicated to questions that students may want to raise to get feedback on their own work. All RCRC Partners will receive invitations to connect by WebEx. If you are not already a partner and wish to be, we invite you to sign up now.

Contact Debbie DeWolfe at ddewolfe@brandeis.edu

website

Thursday, October 23 - Sunday, October 26, 2014

Leading Organizations to Health - A Program on How to Lead Change in Healthcare

No sooner do people learn about relational coordination – how workgroup interactions impact performance – than they want to know how to foster organizational change to help the members of their teams or organizations work together better.  Where can you learn that?  One place is Leading Organizations to Health, a 10-month program on leading change in healthcare.  LOH will prepare you with leading edge, practical theories (Relational Coordination, Adaptive Leadership, and other theories from management, positive psychology complexity and adult development), advanced facilitation and communication skills and personal reflection to cultivate the kind of authentic and courageous presence that inspires followership.  Led by Anthony L. Suchman, MD, MA and Diane Rawlins, MA, LMHC.

LOH offers a highly experiential and reflective learning environment; it takes place over the course of 4 long weekends at a Rocky Mountain guest ranch, plus monthly facilitated peer coaching calls in between sessions to provide support as you carry out a change project back home. The next cohort (our eighth!) starts October 23, 2014. If you are interested in building your capacity as a change leader and putting your Relational Coordination perspective to practical and powerful use, we’d love to have you join us. Visit www.lohweb.com or email asuchman@rchcweb.com  to learn more.

Anthony L. SuchmanMD, MA, Senior Consultant, Relationship Centered Health Care and Clinical Professor of Medicine, University of Rochester

Diane B. RawlinsMA, LMHC, President, Inside Out Consulting

PS: Even if you aren't able to attend, you can still read some of the course material in the recent book, "Leading Change in Healthcare," available at all major online bookstores.

Also, please pass this message along to an interested colleague. Thanks!

Contact Peg Mercier at pegm@rchcweb.com

Wednesday, October 22, 2014

Leading Relational Coordination Changes with Fair Process as a Change Management Approach.

In a keynote for Varde Municipality, Denmark, RCRC professional partner Bo Vestergaard points to two factors crucial for succeeding with improving relational coordination and quality and efficiency outcomes: 1) designing a change processes where the employees are engaged in crafting and testing solutions that create new work processes and 2) combining this bottom up approach with top leadership support.  Based on intervention and research from Denmark's largest relational coordination project, he presents the practical and evidence based change management theory “fair process."  10 out of 11 projects has created significant results. His paper on the fair process change management approach was selected as a best paper at the Academy of Management Meeting in 2012. He has also written a short article on fair process for Harvard Business Review.

WHERE: Varde Municipality, Denmark

Contact Bo Vestergaard at fairproces@fairproces.dk

Thursday, October 2 - Friday, October 3, 2014

The Dartmouth Institute Microsystem Academy Fall Retreat

Join with interprofessional colleagues from around the world to share experiences and knowledge from adapting and applying clinical microsystem theory and coaching in a variety of contexts to improve the value of health care while increasing vitality at the front lines of health care delivery.  This will be a highly interactive meeting with lots of networking opportunities and sharing of experiences leading, coaching and helping improvement in health care. The retreat will include presentations, poster sessions, moderated discussion groups, individual connections and large group sharing.  Hosted by the Dartmouth Microsystem Academy, this Fall Retreat includes presentations by Elliott Fisher, Paul Batalden, Nan Cochran and other leaders in the Microsystem community. Professor Jody Hoffer Gittell (RCRC, Brandeis University) will address the topic of "Improving Systems of Care:  Relational Coordination" followed by Dr. Richard Freeman, who will address "Leadership Perspective: The Dartmouth-Hitchcock Surgery Department Relational Coordination Experience."   


Contact Patricia Loven at patricia.m.loven@dartmouth.edu

Download Related Materials (com/FallRetreat2014)

Wednesday, October 1, 2014

Connecting Silos and Leading the Change as a Fair Process

It’s not about getting rid of silos but about connecting between them. This is a main point from RCRC partner Bo Vestergaard who speaks to 700 delegates (managers and employees) at the TEKSAM-conference in Odense, Denmark. Furthermore he addresses the design of change process as crucial to success. Based on intervention and research from Denmarks largest relational coordination project, he presents the practical and evidence based change management theory “fair process."  His paper on the fair process change management approach was selected as a best paper at the Academy of Management Meeting in 2012. He has also written a short article on fair process for Harvard Business Review.

WHERE: The Confederation of Danish Industry & the Central Organization of Industrial Employees in Denmark, Odense, Denmark

Contact Bo Vestergaard at fairproces@fairproces.dk

Wednesday, September 24, 2014

1:45 - 2:45 pm

Coordinating Care in ACOs - The Role of Relational Coordination - at National Association of Accountable Care Organizations

To meet challenging cost and quality targets, ACO's are seeking to coordinate care more effectively between professions, between organizations, and with patients and families.  At the Annual Meeting of the National Association of Accountable Care Organizations in Washington DC this September, Jody Hoffer Gittell (RCRC, Brandeis University) and Curt Lindberg (Billings Clinic, Complexity Partners) will describe how relational coordination works as a methodology for organizational change in airlines and healthcare systems.  To illustrate, we will share current efforts at Billings Clinic, Dartmouth-Hitchcock, Group Health, and in Denmark. At the Capitol Hilton, 1001 16th St., September 20-23. 

Contact David Introcaso at dintrocaso@naacos.com

Tuesday, September 23, 2014

Bridging - Not Busting - Silos

How can managers improve relational coordination across silos? Based on research and intervention in Denmark´s largest relational coordination project, RCRC partner Bo Vestergaard is speaking to 200 public managers in Copenhagen Municipality about why, when and how silos should be bridged.  He points to two factors crucial for success: 1) designing change processes where the employees are engaged in crafting and testing solutions that create new work processes, and 2) combining this bottom up approach with top leadership support.

WHERE: Copenhagen Municipality, Denmark

Contact Bo Vestergaard at fairproces@fairproces.dk

Friday, September 19, 2014

11:00 am - 12:30 pm

Student Partner Research Seminar - Relational Coordination and Collaborative Knowledge Sharing

Join us for a Student Partner Research Seminar by doctoral student Harold Alvarez (Maastricht University), facilitated by Professor Jody Hoffer Gittell (RCRC/Brandeis University).  These seminars are held quarterly, featuring a Student Partner who is at early, middle or late stages of his or her dissertation research. Seminars are held by conference call, and begin with check in and greetings. The final 30 minutes will be open to Student Partners only, and dedicated to questions that students may raise to get feedback on their own work. All RCRC Partners will receive invitations to connect.  See here for more information about the topic of this seminar, and for additional seminars offered this Fall.

Contact Debbie DeWolfe at ddewolfe@brandeis.edu

website

Friday, September 12, 2014

Relational Coordination - A New Way to Develop Organizations and Professional Cooperation in Sweden

Held in Stockholm, this event will introduce relational coordination to the Swedish organizational change community.  Relational coordination will be presented by Professor Jody Hoffer Gittell as a quite new way to develop organizations and professional cooperation. Anders Risling invites colleagues and leaders to a workshop to explore the relational coordination approach which is evidence-based and grounded in an empirical instrument that measures the cooperation between different parts of an organization.  Capacity for 40 people only, creating a space for deep conversation.

Contact Anders Risling at anders@andersrisling.se

Thursday, September 11, 2014

Transforming Relationships for High Performance - Workshop for Swedish Healthcare Organization

This one-day workshop for a Swedish healthcare organization will introduce the concept of relational coordination, its performance effects and the organizational practices that support it.  We will engage in relational mapping as a first step toward diagnosing the existing patterns, and to identify opportunities for transformational change.  Led by Anders Risling in partnership with Jody Hoffer Gittell (RCRC, Brandeis University).

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