Relational Coordination Research Collaborative

The Heller School for Social Policy and ManagementReturn to this website's homepageBrandeis University

Friday, May 29, 2015

11:00 am - 12:30 pm

Research Webinar - Relational Coordination of Workforce Diversity and Firm Performance: The Moderating Impacts of Workgroup Autonomy and Multisource Feedback

In this Research Webinar, Hun Whee Lee of Seoul University will present his work on relational coordination and diversity in the manufacturing sector.  RCRC Research Webinars are held monthly throughout the academic year.  Each webinar features a student partner or recent graduate who is at the early, middle, late or completed stage of his or her dissertation.  All RCRC partners are invited to attend to share their feedback and to seek input on their own research questions. Each webinar will have an invited commentator, with RCRC Director Jody Hoffer Gittell serving as the facilitator. Webinars are held for 90 minutes via Blue Jeans, beginning with check in and greetings led by Professor Gittell.  The first hour will focus on the presenter who presents his or her research for 20-30 minutes, followed by a commentator who responds with questions, feedback and insights from his or her own work for 10 minutes, then opening up to everyone else's input.  The final half hour will be dedicated to questions that students may want to raise to get feedback on their own work.

Contact Megan Cunniff at meganc@brandeis.edu

Friday, June 26 - Sunday, June 28, 2015

International Conference on Relational Welfare in Copenhagen

In this conference we will explore a new option for the welfare state - achieving well-being through connection with each other and our communities.   We call this relational welfare and we will begin to explore together how it works.  Keynote speakers include Kenneth Gergen (Taos Institute) and Jody Hoffer Gittell (Brandeis University, RCRC).  More information is coming soon.  Sponsored by Joint Action Denmark.

Contact Jacob Storch at jacob@joint-action.dk

Friday, August 7 - Tuesday, August 11, 2015

Unpacking the Black Box of Relationships at Work - Using a Social Mechanism Approach to Explore the 'How'

Please join us at the Academy of Management Annual Meetings in Vancouver BC!

Chair:  Njoke Thomas (Case Western Reserve)

Presenters:  Kylie Rochford (Case Western Reserve), Keimei Sugiyama (Case Western Reserve), Njoke Thomas (Case Western Reserve) 

Panelists:  Jason Kanov (Western Washington University), Lisa Niishi (Cornell University), Kristie Rogers (University of Kansas)

Discussant:  Corinne Coen (Case Western Reserve)

Friday, August 7 - Tuesday, August 11, 2015

Positive Spirals - Practices That Foster Positive Relationships

Chairs:  Lindsay Cameron (University of Michigan), Gretchen Spreitzer (University of Michigan)

Presenters:  Olivia O'Neil (George Mason University), Nancy Rothbard (Wharton School), Speia Trefalt (Simmons School of Management), Emily Heaphy (Boston University School of Management), Jody Hoffer Gittell (Brandeis University)

Friday, August 7 - Tuesday, August 11, 2015

Physicality of Relational Processes - Spaces and the Interactions Between Them

Please join us at the Academy of Management Annual Meetings in Vancouver BC!

Chairs:  Delia Mannen (ESADE Business School), Anna Perlmutter (Case Western Reserve)

Discussants:  Emily Heaphy (Boston University), Suhna Lee (Yale University)

Presenters:  Mariachiara Barzotto (Universita Ca Foscari Venezia), Santi Furnari (City University London), Hans Frankfort (City University London), John Paul Stephens (Case Western Reserve), Delia Mannen (ESADE Business School), Anna Perlmutter (Case Western Reserve), Ninna Meier (Copenhagen Business School), Jody Hoffer Gittell (Brandeis University)

Friday, August 7 - Tuesday, August 11, 2015

Complexity Theory and Leadership - New Findings and New Directions

Please join us at the Academy of Management Annual Meetings in Vancouver BC!

Chair:  Deborah Ancona (MIT Sloan)

Discussant:  Kathy Eisenhardt (Stanford)

Presenters:  Kate Isaacs (MIT Sloan), Elaine Backman (MIT Sloan), Deborah Ancona (MIT Sloan), Benyamin Lichtenstein (University of Massachusetts Boston), Caroline Logan (Brandeis University), Curt Lindberg (Partners in Complexity), Mary Uhl-Bien (Texas Christian University), Valerie Gauther (HEC Paris)

Friday, August 7 - Tuesday, August 11, 2015

All Academy Symposium: The Role of Information Technology and Work Practices in Relational Coordination

Join us at the Academy of Management Annual Meetings in Vancouver BC for this symposium!

Chairs: Ina Sebastian (MIT Center for Information Systems Research), Jody Hoffer Gittell (Brandeis University)

Discussant:  Wanda Orlikowski (MIT Sloan School)

Moderator: Elizabeth Davidson (University of Hawaii)

Presenters:  Samer Faraj (McGill University), Hani Safadi (Stevens Institute of Technology), Ina Sebastian (MIT Center for Information Systems Research), Matt Beane (MIT Sloan School), Farbod Hagigi (Clinical Box)

Friday, August 7 - Tuesday, August 11, 2015

Academy of Management Meeting in Vancouver BC - August 7-11th

Consider participating in the Annual Academy of Management Meetings this year - the deadline for submitting papers and symposia is January 13 - see here for more informationThe 75th Annual Meeting of the Academy of Management will be held August 7-11, 2015 in Vancouver, British Columbia, Canada. The program theme is Opening Governance. The 2015 theme invites members to consider opportunities to improve the effectiveness and creativity of organizations by restructuring systems at the highest organizational levels, and to try to answer the many questions organizational governance faces in today's digital and informational climate.  We hope to have multiple sessions that explore the dynamics of relational coordination - and a reception for all RCRC faculty and student partners to meet and celebrate the work they are doing!

Contact Anna Perlmutter, Delia Mannen and Caroline Logan, Student Partner Representatives at info@relationalcoordination.org

Monday, September 7 - Friday, September 11, 2015

2015 Festival of Connecting Around Sociotechnical Systems and Workplace Innovation

The International Workshop on Teamwork (IWOT), the European Workplace Innovation Network, and the Global Socio Technical Systems Network are delighted to present the 2015 Festival of Connecting, to be held in Leuven, Belgium from September 11-15.  See below for more information.  We are planning a Relational Coordination Intervention Workshop to be held prior to or following this Festival, for those seeking to use relational coordination methods and metrics to inform their work on organizational systems change.

Contact Geert van Hootegem at geert.vanhootegem@soc.kuleuven.be

website

Friday, September 18, 2015

11:00 am - 12:30 pm

Research Webinar - Understanding Organizational Change in Response to New Payment Models in Healthcare: Early Findings

In this Research Webinar, Caroline Logan of Brandeis University will present her work on organizational change in response to new payment models, and the role of relational coordination.  RCRC Research Webinars are held monthly throughout the academic year.  Each webinar features a student partner or recent graduate who is at the early, middle, late or completed stage of his or her dissertation.  All RCRC partners are invited to attend to share their feedback and to seek input on their own research questions. Each webinar will have an invited commentator, with RCRC Director Jody Hoffer Gittell serving as the facilitator. Webinars are held for 90 minutes via Blue Jeans, beginning with check in and greetings led by Professor Gittell.  The first hour will focus on the presenter who presents his or her research for 20-30 minutes, followed by a commentator who responds with questions, feedback and insights from his or her own work for 10 minutes, then opening up to everyone else's input.  The final half hour will be dedicated to questions that students may want to raise to get feedback on their own work.

Contact Megan Cunniff at meganc@brandeis.edu

Thursday, October 15 - Friday, October 16, 2015

Healthy and Thriving Workplaces and Communities - The Role of Relational Coordination - Fall 2015 Relational Coordination Roundtable

Each year practitioners and scholars gather at the Fall Roundtable to advance the practice of relational coordination. Simply stated, relational coordination is coordinating work through relationships of shared goals, shared knowledge and mutual respect.  Over the past several years, RC has evolved from its origins as a theory and research tool into a practical tool for supporting organizational and social change.  At this year’s Roundtable we move beyond traditional healthcare delivery to engage workers, leaders and citizens to build health and wellness in the community.  In a time of renewed focus on population health and the social determinants of health, we welcome colleagues from around the US and around the world who are using relational coordination, relational leadership and relational coproduction to achieve these broader goals.  Each session will include insights from the US, Scandinavia, Europe and/or Latin America.

Contact Megan Cunniff at meganc@brandeis.edu

website

Friday, October 23, 2015

11:00 - 12:30 am

Research Webinar - Speedy Delivery versus Long-Term Strategy: Knowledge Coordination under Time Pressure between Project Teams and Permanent Departments in Amsterdam Public Works

In this Research Webinar, Freek van Berkel of VU Amsterdam will present his work on knowledge coordination under time pressure in the context of large scale public sector infrastructure projects.  RCRC Research Webinars are held monthly throughout the academic year.  Each webinar features a student partner or recent graduate who is at the early, middle, late or completed stage of his or her dissertation.  All RCRC partners are invited to attend to share their feedback and to seek input on their own research questions. Each webinar will have an invited commentator, with RCRC Director Jody Hoffer Gittell serving as the facilitator. Webinars are held for 90 minutes via Blue Jeans, beginning with check in and greetings led by Professor Gittell.  The first hour will focus on the presenter who presents his or her research for 20-30 minutes, followed by a commentator who responds with questions, feedback and insights from his or her own work for 10 minutes, then opening up to everyone else's input.  The final half hour will be dedicated to questions that students may want to raise to get feedback on their own work.

Contact Megan Cunniff at meganc@brandeis.edu

Friday, November 20, 2015

11:00 am - 12:30 pm

Research Webinar - Relational Coordination in a Social Movement Context: Exploring the RC Measure in Right to the City

 In this Research Webinar, Callie Watkins Liu of Brandeis University will present her work on relational coordination in a social movement context.  RCRC Research Webinars are held monthly throughout the academic year.  Each webinar features a student partner or recent graduate who is at the early, middle, late or completed stage of his or her dissertation.  All RCRC partners are invited to attend to share their feedback and to seek input on their own research questions. Each webinar will have an invited commentator, with RCRC Director Jody Hoffer Gittell serving as the facilitator. Webinars are held for 90 minutes via Blue Jeans, beginning with check in and greetings led by Professor Gittell.  The first hour will focus on the presenter who presents his or her research for 20-30 minutes, followed by a commentator who responds with questions, feedback and insights from his or her own work for 10 minutes, then opening up to everyone else's input.  The final half hour will be dedicated to questions that students may want to raise to get feedback on their own work.

Contact Megan Cunniff at meganc@brandeis.edu

Recently completed events

Friday, May 8, 2015

Relational Coordination In An Orthopedic Surgical Team: A Study Of The Relationship Between Interdisciplinary Teamwork And Patient Safety Culture

Birgitte Torring, RCRC Student Partner, will present her dissertation research at the European Operating Nurses Association Conference in Rome this coming May.  In surgical teams, where health professionals are highly interdependent and work under time pressure with often unpredictable tasks, it is of particular importance that the teamwork is strong and well-functioning to secure treatment quality and patient safety (1, 2). Relational coordination (RC) is an expression of the quality of the interdisciplinary cooperation (3). It is well known that coordination and communication has implications for the psychological safety in the team (4, 5).There is a need for further knowledge about the effects of interventions that intend to improve teamwork and patient safety culture in the operating room.  The purpose of this study is to examine how RC in multidisciplinary teams in OR can be strengthened, and examine how an improved teamwork may have an impact on patient safety culture in the OR.  See here for more about Birgitte.

Contact Birgitte Toring at BIT@ucnact2learn.dk

Wednesday, April 29, 2015

Transforming Relationships for High Performance - St. Joseph's Health System

Dr. Richard Waldman, President of the Medical Staff at St. Joseph's Health System, has invited Professor Jody Hoffer Gittell to present at the upcoming medical staff breakfast.  St. Joseph's is a 400 bed hospital that is currently undergoing significant transformations. Professor Gittell will introduce relational coordination as a tool for helping healthcare organizations respond effectively to the challenges of delivering accountable care, by building high quality connections throughout the organization and with external partners.

Contact Richard Waldman at rwacog@aol.com

Thursday, April 23 - Saturday, April 25, 2015

Second Collective Leadership Research Workshop NYU

A workshop structured around interactive sessions of small groups and full plenaries is being held by New York University's Wagner Graduate School of Public Serivce. The idea of collective leadership challenges the traditional notion of individuals as the source of leadership. In fact, we've made great strides in conceptualizing and documenting approaches that understand leadership as the property of groups or even systems. Yet, on the ground, leadership is still embodied in individuals. How do we practice, theorize, research and teach leadership in ways that incorporate both the individual and collective dimensions of this phenomenon? That is the question we take up at this year's workshop.

This fundamental tension may be framed differently depending on the researcher's own position. Some may ask to what extent (and how) can research on collective leadership move beyond mere consideration of individual leaders. Others may prefer to ask to what extent (and how) can research incorporate individual leaders without reverting to a heroic perspective on leadership. Those who focus on individual leaders may ask how to bring a collective lens to their explorations. The 2015 Collective Leadership Research Workshop will afford opportunities to dig deeper - and in community - into the theoretical, methodological and substantive concerns associated with this tension, as it is expressed in the challenges of both research and teaching.

website

Friday, April 17, 2015

11:00 am - 12:30 pm

Research Webinar - Closing the Quality Gap: Care Coordination in Chronic Liver Disease

In this Research Webinar, Jessica Mellinger of University of Michigan will present her work on care coordination in the chronic care context.  RCRC Research Webinars are held monthly throughout the academic year.  Each webinar features a student partner or recent graduate who is at the early, middle, late or completed stage of his or her dissertation.  All RCRC partners are invited to attend to share their feedback and to seek input on their own research questions. Each webinar will have an invited commentator, with RCRC Director Jody Hoffer Gittell serving as the facilitator. Webinars are held for 90 minutes via Blue Jeans, beginning with check in and greetings led by Professor Gittell.  The first hour will focus on the presenter who presents his or her research for 20-30 minutes, followed by a commentator who responds with questions, feedback and insights from his or her own work for 10 minutes, then opening up to everyone else's input.  The final half hour will be dedicated to questions that students may want to raise to get feedback on their own work.

Contact Megan Cunniff at meganc@brandeis.edu

Friday, March 27, 2015

Relational Coordination Among Physical Therapists, Occupational Therapists and Nurses - A Leadership Perspective

In this workshop we introduce the concept of relational coordination – coordinating work through frequent, timely, accurate, problem solving communication, supported by shared goals, shared knowledge and mutual respect. We review findings regarding the impact of relational coordination on quality and efficiency performance, on client engagement and the well-being of staff.   We apply relational coordination to your organization through the relational mapping exercise.  

In the afternoon we explore the change process, delving into live case studies of organizations that are working to build relational coordination for high performance.  To understand their journey, we introduce a Relational Model of Organizational Change that includes relational, work process and structural interventions that together drive positive, sustainable culture change.  We conclude by exploring current and desired changes in your organizations, and how these insights can be applied.

This seminar is sponsored by the Association of Danish Physiotherapists for physiotherapists, occupational therapists and nurses who work as line managers and top managers in the health sector.  The day will take place at SAS Radisson, Copenhagen.

Contact Elisabeth Berents at eb@fysio.dk

Tuesday, March 24, 2015

9:00 am

Leading Relational Coordination: Building a Collaborative Model for Organizational Performance

In this workshop, we introduce the concepts of relational coordination and relational leadership. We review findings regarding the impact of relational leadership and relational coordination on quality and efficiency performance. Participants will be introduced to the research findings and to high performance work and the leadership practices that build relational coordination. We will reflect on how to use these practices in your research and in your organizational practice.  The workshop explores change processes by delving into a number of case studies. We introduce a Relational Model of Change that includes structural, relational and work process interventions that together support positive, sustainable culture change.  Presenters: Jody Hoffer Gittell, Brandeis University, Heller School for Social Policy and Management and Executive Director at Relational Coordination Research Collaborative; and Carsten Hornstrup, Hornstrup & Partners and Board Member of the Relational Coordination Research Collaborative.

Relational Coordination and Relational Leadership are two closely connected approaches for researching and developing organizational performance. Relational coordination focuses on communicating and relating for the purpose of task integration. Experience from research and from practice has shown that this is a powerful driver of performance when work is interdependent, uncertain and time constrained.

Relational Leadership focuses on the relationships between work and leaders - and among leaders. New research has shown that the quality of relational coordination among front-line staff is significantly connected with the quality of Relational Leadership.

With the RL and RC Surveys - both valid and reliable measurement tools - we can gain new insight into the dynamics that exist between individuals, groups and organizations. When used for interventions, these measurement tools should be treated as one core element of a broader system, as shown in the Relational Model of Organizational Change. 

Learn more

Contact Carsten Hornstrup at caho@hornstrup-partners.dk

Monday, March 23 - Friday, March 27, 2015

Relational Coordination and Interprofessional Learning - Annual Conference at Metropol College in Copenhagen

The Annual Conference on Interprofessional Learning at Metropol College in Copenhagen will focus this year on "Relational Coordination as a Method to Transform Relationships for High Performance."  The conference begins on Monday March 23rd with a welcome from Dorte Steenberg, Vice President of the Danish Nurses Association, followed by a keynote by Professor Jody Hoffer Gittell (RCRC/Brandeis University).  The afternoon features workshops on topics of relational coordination and interprofessional collaboration. 

Facilitated by Inger-Marie Wiegman of Team Working Life with remarks by Professor Gittell, we also offer a feature day on Wednesday for executives and internal consultants from the elder sector, and a feature day on Thursday for nurses, physiotherapists, occupational therapists, dieticians, social workers and consultants on the topic of "Relational Coordination for Good Interprofessional Practice." 

Contact Birgitte Grube at birgitte.grube@dsr.dk

Thursday, March 19 - Friday, March 20, 2015

RC Intervention Training Workshop in Chicago

"Improving Work Processes Using Relational Coordination" will be offered this Spring in Chicago, led by Tony Suchman (Relationship Centered Care, Univ. of Rochester) and Jody Hoffer Gittell (RCRC, Brandeis Univ.).  This workshop prepares individuals to use principles and measures of relational coordination for the purpose of positive organizational change, by improving work processes, teamwork and organizational culture.  We will address 1) how to learn about the local context and identify the focal work process using relational mapping and other methods, 2) how to engage participants in measurement, 3) how to use the survey results to prompt reflection and learning, 4) how to engage participants in intervention design, and 5) how to conduct the overall intervention in a way that is consistent with the principles of relational coordination.  The workshop consists of independent self-study modules, an experiential 1.5 day course, and an individual one hour consultation on the design of a specific change project.  Further information is available here.

Thursday, March 12 - Friday, March 13, 2015

Maine Physicians Workshop - Building Relational Coordination for High Performance

In this workshop we will explore the concept of relational coordination – coordinating work through shared goals, shared knowledge and mutual respect. We review findings regarding the impact of relational coordination on quality and efficiency performance, and on job satisfaction. Participants will be introduced to the high performance work practices that build relational coordination in healthcare organizations, for example hiring for teamwork and resolving conflicts proactively. We will discuss the challenges of implementing these high performance work practices in your own organization.

We will carry out a relational mapping exercise, allowing participants to identify a core work process that requires coordination in their own organization, to conduct a preliminary assessment of relational coordination across the workgroups involved in that process, and to visualize areas of strength and opportunity for improvement, as a precursor to measuring relational coordination.  Participants will be introduced in a preliminary way to the tools for measuring relational coordination and the methods for feeding back results to their colleagues.

We will analyze live case studies of organizations that are building relational coordination for high performance, including Dartmouth Hitchcock, Billings Clinic, Group Health, Kaiser Permanente in the U.S., West Lothian in the UK, fourteen Municipalities in the Netherlands, and Varde and Aarhus Municipalities in Denmark.  We conclude by offering a Relational Model of Organizational Change that includes relational, structural and work process interventions that together offer the potential for sustainable culture change in health systems. 

This workshop is part of the Physician Executive Leadership Institute's Advanced Leadership Course in Health Policy and Management, offered jointly by the Heller School for Social Policy and Management and the Hanley Center for Health Leadership.

Contact Linda Purrini at purrini@brandeis.edu

Wednesday, March 11, 2015

1:00 - 2:30 pm ET

Liberating Structures, Complexity and Relational Coordination - A Webinar

Conventional wisdom suggests that incremental change and transformational change are opposites.  Small relational changes generate marginal results and big formal changes are needed to transform an organization. Makes perfect sense.  Too perfect.  Is it possible that the opposite is accurate: incremental approaches are a path to quantum transformation?  By liberating many small adaptive and relational changes, is it possible to achieve critical mass?  By doing so are we shifting attractor patterns? Are we changing the microdynamics that underpin culture? Do we have theories that explain the surprising or better-than-expected results often generated through the practice of Liberating Structures, Relational Coordination, and Adaptive Deviance?  Do these theories explain how small changes generate big results and big efforts can change nothing? Keith McCandless of Liberating Structures, Jeff Cohn of Plexus Institute and Jody Hoffer Gittell of the Relational Coordination Research Collaborative welcome you to explore the intersection between Liberating Structures, Complexity and Relational Coordination.   We will start with the Wicked Questions above, and will likely use a Fishbowl, 1-2-(4)-All, and some form of a Wise Crowds/Caravan.  So come ready to share your experiences and reflections, and to learn from others! Register now!

Contact Jeff Cohn, Plexus Institute at jeff@plexusinstitute.org

Friday, March 6, 2015

Relational Coordination to Improve the Service Performance of Dental Practices

American Dental Partners, Inc. is an umbrella organization providing services to dental practices around the United States, and assisting with organizational change efforts.  This annual meeting of the ADPI will feature a keynote on relational coordination to build a service culture, by Jody Hoffer Gittell (Brandeis University/RCRC) called "Transforming Relationships for High Performance."  Afternoon workshops will focus on "Using Relational Mapping to Create Visibility into Relational Coordination."  This annual meeting serves as a launch to a multi-year service improvement effort throughout the organization. 

Contact Saleema Moore at sfm@rcanalytic.com

Thursday, March 5, 2015

Celebrating the Walton & McKersie Behavioral Theory of Labor Negotiations at Fifty

2015 marks the 50th anniversary of the publication of A Behavioral Theory of Labor Negotiations:  An Analysis of a Social Interaction System by Richard Walton and Robert McKersie.  It is not only is this one of the leading theories in industrial relations and negotiations, but it has also had a remarkable impact in economics, political science, psychology, business, and other domains.  The book continues to be widely cited by scholars.  Hosted by the Harvard MIT Program on Negotations, this session will honor the work and its authors, reflecting on the past fifty years of theory and practice, as well as looking to the challenges ahead.  Facilitated by Joel Cutcher-Gershenfeld (Univ. Illinois), presenters include Bob Mnooken (Harvard), Mike Wheeler (Harvard), Tom Kochan (MIT), Jim Sebenius (Harvard), Bruce Patton (Harvard), Max Bazerman (Harvard), Jeanne Brett (Northwestern), Harry Katz (Cornell), Deepak Malhotra (Harvard), Keith Murningham (Northwestern), Kris Rondeau (AFSCME), Dianna Dudley (Kaiser Permanente), Jim Pruitt (Kaiser Permanente), Jody Hoffer Gittell (Brandeis/RCRC), David Lipsky (Cornell), Mary Rowe (MIT), Ariel Avgar (Univ. Illinois), Steve Goldberg (Northwestern), Ron Seeber (Cornell), Wokie Nwabueze (Princeton), Len Greenhalgh (Dartmouth), Susan Podziba (Mediator), Bonnie Castrey (Arbitrator), Brian Block (Dept of Interior), Leigh Thompson (Northwestern) and Larry Susskind (MIT). 

Contact Joel Cutcher-Gershenfeld at joelcg@illinois.edu

Monday, February 23 - Friday, February 27, 2015

Microsystem Festival in Sweden

Join us for the 12th festival celebrating Microsystem thinking.  Co-hosted by RCRC partner The Dartmouth Microsystem Academy, the Microsystem Festival has grown into a venue for those developing and improving health care. At the Festival, you will meet new thinkers in health care, people who question old thoughts and are courageous to try new things. You will meet practitioners, theorists, authors, researchers, that above all, are convinced that the main source for change is within our own minds. In order to find new solutions we need to look at the existing problems with new eyes. By meeting and sharing perspectives with others, this is made possible.

Contact Patricia Loven at patricia.m.loven@dartmouth.edu

Wednesday, February 4, 2015

3:00 pm - 4:00 am

Partnerships in Employment Network Meeting

You are welcome to join this Partnerships in Employment Network Meeting, hosted by the Institute of Community Inclusion at the University of Massachusetts Boston.  Professor Jody Hoffer Gittell (RCRC, Brandeis University) and Professor Anne Douglass (Univ. Mass. Boston) will describe the principals of relational coordination and relational bureaucracy, applying them to the coordination challenges of transitioning youth from high school into productive careers, facilitated by Cady Landa (Brandeis University, Univ. Mass. Boston).  The meeting will be held by Adobe Connect - please contact Cady if you are interested in participating.

Partnerships in Employment works to provide technical assistance to 8 states (CA, NY, TN, AK, MS, WI, MO, IA) in a federally funded systems change effort to build collaborative state and local systems to help transition youth with intellectual and developmental disabilities from high school to careers of integrated, competitive employment.  This project requires the collaborative effort and blending of resources of state departments of education, school districts, schools, state and local vocational rehabilitation agencies, state developmental disability agencies and councils, state social service, Medicaid, employment and labor agencies, local businesses and business groups, families and individuals. It's complicated, particularly because it involves overcoming a tradition of moving from high school into a life of segregated institutional (sheltered workshop) settings with below-poverty-level pay.

http://partnershipsinemployment.com.

Contact Cady Landa at celanda@brandeis.edu

Download Related Materials (com)

Thursday, January 29, 2015

Relational Bureaucracy at Simmons College - The Center for Gender and Organizations

You are welcome to attend this lunchtime seminar at the Center for Gender and Organizations, hosted by Professor Joyce Fletcher (Simmons College) who is well known for her research on relational work as invisible work.  In this seminar, we will show how relational work contributes to high performance, and how organizations can 1) make it highly visible and 2) support its development through relational and technical interventions, followed by structural interventions.  Presenters include Professors Jody Hoffer Gittell (RCRC, Brandeis University) and Anne Douglass (University of Massachusetts Boston).

Contact Joyce Fletcher at joyce.fletcher@simmons.edu

Monday, January 12, 2015

4:00 pm ET

VHA Voices - Community of Practice Call - Better Care Through Better Relationships

Please join us for this Community of Practice Call featuring Professor Jody Hoffer Gittell (Brandeis University, RCRC) on the topic of transforming relationships for high performance.  This is part of a monthly series hosted by the Veterans Health Administration to explore topics of growing interest for the VHA and its stakeholders.  Call 855-767-1051, ID 15526139#.  Dr. Gittell’s research explores how workers contribute to quality and efficiency outcomes through their coordination with each other, their customers and their leaders. She has developed a theory of relational coordination, proposing that highly interdependent work is most effectively coordinated through relationships of shared goals, shared knowledge and mutual respect, supporting frequent, timely, accurate, and problem-solving rather than blaming communication.

Her research has been published in a wide range of scientific journals, as well as several books. Her newest book, Relational Coordination: Transforming Relationships for High Performance (Stanford University Press, forthcoming) offers a multi-interventional model of organizational change focused on the development of relational coordination, coproduction and leadership. In The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance (McGraw-Hill), and in High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience (McGraw-Hill) she describes how relational coordination works in both airlines and the healthcare sector. Up In the Air: How the Airlines Can Improve Performance by Engaging Their Employees (Cornell University Press), written with Greg Bamber, Thomas Kochan and Greg von Nordenflycht, analyzes the transformation of the global airline industry. Gittell received her PhD from the MIT Sloan School of Management, and serves on the boards of the Labor and Employment Relations Association, the Endowment for Health, and the Academy of Management Review.

Contact Elizabeth Gifford at Elizabeth.Gifford@va.gov

Saturday, January 3 - Tuesday, January 6, 2015

Labor and Employment Relations meets in Boston

"Employment Relations and Organizational Performance" (Monday, Jan 05, 2015 8:00 am, Westin Copley, Defender)

Presiding: Phanindra V. Wunnava (Middlebury College)

Empirical Evidence on Diversity and Performance in Teams: The Roles of Task Focus, Status and Tenure
Avner Ben-Ner (University of Minnesota)
John-Gabriel Licht (University of Minnesota)
Jin Park (University of Minnesota)

Connecting the Dots: Positive Labor Relations as a Key Component of Port Competitiveness
Jordan Cowman (University of Texas-Dallas)
Jerald Zellhoefer (AFL-CIO)

Assessing Union Activities and Its Influence on Performance of Unionized Firms in Ghana
Gabriel Dwomoh (Kumasi Polytechnic)
Kofi Kwarteng (Takoradi Polytechnic)

Relational Coordination: Reviewing the Theory and Evidence
Jody Hoffer Gittell (Brandeis University)
Caroline Logan (Brandeis University)

Discussants:
Phanindra V. Wunnava (Middlebury College)
Christine Bishop (Brandeis University)
Please also attend
  
"Rules of Engagement: Promoting Prosperity Through Labor Standards Enforcement"
(Saturday, 1/3/2105, 4:45 pm Westin Copley North Star)    
Chair: William M. Rodgers III, Rutgers University
Featured Speakers:
David Weil, Wage and Hour Administrator, US Department of Labor—Contemporary Challenges of Securing Strong Labor Standards
Janice Fine, Rutgers University—Functionality of U.S. Labor Markets
 
LERA Welcome Reception
(Saturday 1/3/2015 Westin Copley Adams & Parliament)    
Chair: William M. Rodgers III, Rutgers University

This link will take you to the full program. You will probably want to come to the session in memory of Casey Ichniowski - you can find it and other sessions at this link.  LERA program: http://www.lera.illinois.edu/drupalinclude/program_assa.asp

Contact Emily Smith at eesmith@illinois.edu

Friday, December 19, 2014

8:30 am - 12:30 pm

RC Workshop at Tufts Medical School - Brandeis Health Leaders Program

In this workshop we will explore the concept of relational coordination – coordinating work through shared goals, shared knowledge and mutual respect. We review findings regarding the impact of relational coordination on quality and efficiency performance, and on job satisfaction. Participants will be introduced to the high performance work practices that build relational coordination in healthcare organizations, for example hiring for teamwork and resolving conflicts proactively. We will discuss the challenges of implementing these high performance work practices in your own organization. We will carry out a relational mapping exercise, allowing participants to identify a core work process that requires coordination in their own organization, to conduct a preliminary assessment of relational coordination across the workgroups involved in that process, and to visualize areas of strength and opportunity for improvement, as a precursor to measuring relational coordination.  Participants will be introduced in a preliminary way to the tools for measuring relational coordination and the methods for feeding back results to their colleagues.

We will analyze live case studies of organizations that are building relational coordination for high performance, including Dartmouth Hitchcock, Billings Clinic, Group Health, Kaiser Permanente in the U.S., West Lothian in the UK, fourteen Municipalities in the Netherlands, and Varde and Aarhus Municipalities in Denmark.  We conclude by offering a Relational Model of Organizational Change that includes relational, structural and work process interventions that together offer the potential for sustainable culture change in health systems. 

This workshop is part of the Brandeis Health Leaders Program being offered at Tufts Medical School under the leadership of Professor Jon Chilingerian. 

Contact Linda Purrini at purrini@brandeis.edu

Friday, December 19, 2014

8:30 am - 12:30 pm

Relational Coordination for High Performance - Tufts School of Medicine Physician Executive Education

Coordination is a challenge in any industry, but particularly in healthcare. Healthcare is complex, with high levels of specialization that are driven – perhaps inevitably - by the complexity of the human body, the human mind, and the social world in which we live. The complexity and fragmentation of healthcare make coordination exceedingly difficult. Even within the hospital setting, where resources presumably are brought together to improve the coordination of their deployment, the responsibility for coordination often falls to the patient and his or her family members.  This session will be led by Jody Hoffer Gittell (RCRC, Brandeis University) for the Physician Executive Leadership program at Tufts Medical School, organized by Brandeis professor Jon Chilingerian.

Contact Linda Purrini at purrini@brandeis.edu

Thursday, December 18, 2014

Conversation about Relational Coordination in Amsterdam

Please join us in Amsterdam December 18 from 9:00 am - 1:00 pm for an informal conversation about relational coordination. Jody Hoffer Gittell (Brandeis University/RCRC) will host this gathering along with Freek Van Berkel (VU University), Jane Murray Cramm (Erasmus University), Vera Scholmerich (Erasmus University) and Harold Alvarez (Maastricht University), joined by colleagues like Steven Dhondt (University of Leuven, TNO), Frank Pot (Radboud University, EUWIN) and Pleuntje Van Meer (The Change Network).  We will meet at VU University in the Belle Vu. If you can, please join us for dinner "on the town" Wednesday evening - time and place to be announced. We look forward to seeing you there!

9:00 Welcome (Freek and Vera)
9:15 Overview of relational coordination research and practice (Jody)
9:30 Sharing current and future RC research and practice (led by Jane)
10:30 BREAK
11:00 Sharing current and future RC research and practice (led by Harold)
12:00 LUNCH

Contact Freek Van Berkel at f.j.f.van.berkel@vu.nl

Thursday, November 13, 2014

Relational Coordination Conference in Denmark

Back by popular demand, this Fall conference will explore the use of relational coordination principles  to improve organizational performance in Denmark.  Colleagues from multiple regions will present their ongoing work, with a keynote given by Jody Hoffer Gittell, director of the Relational Coordination Research Collaborative and Professor of Management at Brandeis University.   RCRC partner Carsten Hornstrup will present his current projects with Varde and other municipalities using methods such as relational mapping, team performance dialogs and feedback of RC metrics.   Bo Vestergaard will present on 1) why, when and how to bridge silos – not bust them  - in order to improve relational coordination and quality and effeciency outcomes and 2) how to lead the change process with the fair process approach.  Other speakers to be announced shortly.

WHERE: Odense, Denmark

Contact Carsten Hornstrup at caho@hornstrup-partners.dk

Wednesday, November 12, 2014

Institute for Co-Creating Leadership Hosts Relational Coordination Workshop in Oslo Norway

In this full day workshop, Professor Jody Hoffer Gittell will join with Claus Jebsen, CEO of Institute for Co-Creating Leadership, and his colleagues to introduce relational coordination to Norway.  Relational coordination is a methodology for positive organizational change that is complementary with many existing approaches from lean/six sigma to appreciative inquiry.   RC helps to connect the social with the technical aspects of work by providing visibility into the inter-role, inter-group and inter-organizational dynamics through which work is coordinated, driving performance for better or worse.

Contact Jon Erik Borresen at jonerikborresen@gmail.com

Wednesday, November 12, 2014

Compassion and Healthcare Conference at Stanford

Led by neuroscience professor James Doty, the Center for Compassion and Altruism Research at Stanford will host a day-long conversation about Compassion and Healthcare on November 12 at Fort Mason in San Francisco.  The closing panel on future directions will feature Kathryn McDonald, executive director of Stanford Health Policy, speaking about "Relational Coordination and the Future of Patient Focused Care," along with Monica Worline on "The Healing Power of Kindness: A Scientific Review and Research Agenda, Lochlann Jain on "How Protocol Kills the Patient," and Kyra Bobinet on "Building Compassion into our Healers."   Other sessions include "Compassion and the Patient Experience" and "Medical Practitioner Burnout and Resilience."  Event and speaker details.

Contact Monica Worline at mworline@gmail.com

Monday, November 10 - Wednesday, November 12, 2014

Danish RC Survey 2.0 To Be Launched at Work Environment Conference 2014

The eagerly anticipated Danish RC Survey 2.0 will be launched by our longtime partners and colleagues Inger-Marie Wiegman, Karen Albertsen and Flemming Pederson of Team Working Life at the Work Environment Conference 2014.  At the conference, Wiegman and Albertsen will present on "Relational Coordination and Social Capital," sharing findings from their work in the home care sector.  The RC Survey 2.0 will be shared in their advertisement stall at the conference, with staff available for consultation and questions.

Contact Karen Albertsen at KAL@teamarbejdsliv.dk

Thursday, November 6 - Friday, November 7, 2014

Hosted by University of Washington - Workshops on Relational Coordination and Relational Leadership

These workshops will be offered to colleagues from University of Washington, Group Health and Virginia Mason Health System.  Tony Suchman and Jody Hoffer Gittell lead Part 1, focusing on how to use the Relational Coordination Survey as part of interventions to improve work processes and collaboration across the continuum from small co-­located work groups to virtual teams to whole organizations and inter-organizational consortia. Gittell will lead Part 2, focusing on how leaders can support the development of relational coordination through relational leadership and high performance work systems. 

Jody Hoffer Gittell is a professor of management at Brandeis University’s Heller School for Social Policy and Management, and director of the Relational Coordination Research Collaborative. She has written dozens of articles and chapters, as well as books The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance; Up In the Air: How the Airlines Can Improve Performance by Engaging Their Employees; and Sociology of Organizations: Structures and Relationships. In High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience, she presents her findings from ten years of research in the healthcare industry. Before joining the faculty at Brandeis University, Dr. Gittell received her PhD from the Massachusetts Institute of Technology Sloan School of Management and taught at the Harvard Business School.  Her latest book is Transforming Relationships for High Performance, forthcoming in 2015.

Anthony L Suchman is a practicing physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and founder of Relationship Centered Health Care. Drawing upon diverse interests and experiences, his work focuses on improving human interaction and collaborative decision-­‐making across all levels of healthcare – from the front lines of patient care to the executive suite and boardroom. His most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-­‐Centered Care, has recently been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and an MA in Organizational Change from the University of Hertfordshire.

Contact Debra Liner at dliner@uw.edu

Download Related Materials (pdf)

Friday, October 24, 2014

11:00 am - 12:30 pm

Student Partner Research Seminar - Promoting Human Dignity in Organizational Life: A Case Study of Hagar International

Join us for a Student Partner Research Seminar by doctoral candidate Delia Mannen (ESADE Business School), followed by commentary from Professor John Paul Stephens (Case Western Reserve University) and facilitated by Professor Jody Hoffer Gittell (RCRC/Brandeis University).  These seminars are held quarterly, featuring a Student Partner who is at early, middle or late stages of his or her dissertation research. Seminars are held by conference call, and begin with check in and greetings. The final 30 minutes will be open to Student Partners only, and dedicated to questions that students may want to raise to get feedback on their own work. All RCRC Partners will receive invitations to connect by WebEx. If you are not already a partner and wish to be, we invite you to sign up now.

Contact Debbie DeWolfe at ddewolfe@brandeis.edu

website

Thursday, October 23 - Sunday, October 26, 2014

Leading Organizations to Health - A Program on How to Lead Change in Healthcare

No sooner do people learn about relational coordination – how workgroup interactions impact performance – than they want to know how to foster organizational change to help the members of their teams or organizations work together better.  Where can you learn that?  One place is Leading Organizations to Health, a 10-month program on leading change in healthcare.  LOH will prepare you with leading edge, practical theories (Relational Coordination, Adaptive Leadership, and other theories from management, positive psychology complexity and adult development), advanced facilitation and communication skills and personal reflection to cultivate the kind of authentic and courageous presence that inspires followership.  Led by Anthony L. Suchman, MD, MA and Diane Rawlins, MA, LMHC.

LOH offers a highly experiential and reflective learning environment; it takes place over the course of 4 long weekends at a Rocky Mountain guest ranch, plus monthly facilitated peer coaching calls in between sessions to provide support as you carry out a change project back home. The next cohort (our eighth!) starts October 23, 2014. If you are interested in building your capacity as a change leader and putting your Relational Coordination perspective to practical and powerful use, we’d love to have you join us. Visit www.lohweb.com or email asuchman@rchcweb.com  to learn more.

Anthony L. SuchmanMD, MA, Senior Consultant, Relationship Centered Health Care and Clinical Professor of Medicine, University of Rochester

Diane B. RawlinsMA, LMHC, President, Inside Out Consulting

PS: Even if you aren't able to attend, you can still read some of the course material in the recent book, "Leading Change in Healthcare," available at all major online bookstores.

Also, please pass this message along to an interested colleague. Thanks!

Contact Peg Mercier at pegm@rchcweb.com

Wednesday, October 22, 2014

Leading Relational Coordination Changes with Fair Process as a Change Management Approach.

In a keynote for Varde Municipality, Denmark, RCRC professional partner Bo Vestergaard points to two factors crucial for succeeding with improving relational coordination and quality and efficiency outcomes: 1) designing a change processes where the employees are engaged in crafting and testing solutions that create new work processes and 2) combining this bottom up approach with top leadership support.  Based on intervention and research from Denmark's largest relational coordination project, he presents the practical and evidence based change management theory “fair process."  10 out of 11 projects has created significant results. His paper on the fair process change management approach was selected as a best paper at the Academy of Management Meeting in 2012. He has also written a short article on fair process for Harvard Business Review.

WHERE: Varde Municipality, Denmark

Contact Bo Vestergaard at fairproces@fairproces.dk

Thursday, October 2 - Friday, October 3, 2014

The Dartmouth Institute Microsystem Academy Fall Retreat

Join with interprofessional colleagues from around the world to share experiences and knowledge from adapting and applying clinical microsystem theory and coaching in a variety of contexts to improve the value of health care while increasing vitality at the front lines of health care delivery.  This will be a highly interactive meeting with lots of networking opportunities and sharing of experiences leading, coaching and helping improvement in health care. The retreat will include presentations, poster sessions, moderated discussion groups, individual connections and large group sharing.  Hosted by the Dartmouth Microsystem Academy, this Fall Retreat includes presentations by Elliott Fisher, Paul Batalden, Nan Cochran and other leaders in the Microsystem community. Professor Jody Hoffer Gittell (RCRC, Brandeis University) will address the topic of "Improving Systems of Care:  Relational Coordination" followed by Dr. Richard Freeman, who will address "Leadership Perspective: The Dartmouth-Hitchcock Surgery Department Relational Coordination Experience."   


Contact Patricia Loven at patricia.m.loven@dartmouth.edu

Download Related Materials (com/FallRetreat2014)

Wednesday, October 1, 2014

Connecting Silos and Leading the Change as a Fair Process

It’s not about getting rid of silos but about connecting between them. This is a main point from RCRC partner Bo Vestergaard who speaks to 700 delegates (managers and employees) at the TEKSAM-conference in Odense, Denmark. Furthermore he addresses the design of change process as crucial to success. Based on intervention and research from Denmarks largest relational coordination project, he presents the practical and evidence based change management theory “fair process."  His paper on the fair process change management approach was selected as a best paper at the Academy of Management Meeting in 2012. He has also written a short article on fair process for Harvard Business Review.

WHERE: The Confederation of Danish Industry & the Central Organization of Industrial Employees in Denmark, Odense, Denmark

Contact Bo Vestergaard at fairproces@fairproces.dk

Wednesday, September 24, 2014

1:45 - 2:45 pm

Coordinating Care in ACOs - The Role of Relational Coordination - at National Association of Accountable Care Organizations

To meet challenging cost and quality targets, ACO's are seeking to coordinate care more effectively between professions, between organizations, and with patients and families.  At the Annual Meeting of the National Association of Accountable Care Organizations in Washington DC this September, Jody Hoffer Gittell (RCRC, Brandeis University) and Curt Lindberg (Billings Clinic, Complexity Partners) will describe how relational coordination works as a methodology for organizational change in airlines and healthcare systems.  To illustrate, we will share current efforts at Billings Clinic, Dartmouth-Hitchcock, Group Health, and in Denmark. At the Capitol Hilton, 1001 16th St., September 20-23. 

Contact David Introcaso at dintrocaso@naacos.com

Tuesday, September 23, 2014

Bridging - Not Busting - Silos

How can managers improve relational coordination across silos? Based on research and intervention in Denmark´s largest relational coordination project, RCRC partner Bo Vestergaard is speaking to 200 public managers in Copenhagen Municipality about why, when and how silos should be bridged.  He points to two factors crucial for success: 1) designing change processes where the employees are engaged in crafting and testing solutions that create new work processes, and 2) combining this bottom up approach with top leadership support.

WHERE: Copenhagen Municipality, Denmark

Contact Bo Vestergaard at fairproces@fairproces.dk

Friday, September 19, 2014

11:00 am - 12:30 pm

Student Partner Research Seminar - Relational Coordination and Collaborative Knowledge Sharing

Join us for a Student Partner Research Seminar by doctoral student Harold Alvarez (Maastricht University), facilitated by Professor Jody Hoffer Gittell (RCRC/Brandeis University).  These seminars are held quarterly, featuring a Student Partner who is at early, middle or late stages of his or her dissertation research. Seminars are held by conference call, and begin with check in and greetings. The final 30 minutes will be open to Student Partners only, and dedicated to questions that students may raise to get feedback on their own work. All RCRC Partners will receive invitations to connect.  See here for more information about the topic of this seminar, and for additional seminars offered this Fall.

Contact Debbie DeWolfe at ddewolfe@brandeis.edu

website

Friday, September 12, 2014

Relational Coordination - A New Way to Develop Organizations and Professional Cooperation in Sweden

Held in Stockholm, this event will introduce relational coordination to the Swedish organizational change community.  Relational coordination will be presented by Professor Jody Hoffer Gittell as a quite new way to develop organizations and professional cooperation. Anders Risling invites colleagues and leaders to a workshop to explore the relational coordination approach which is evidence-based and grounded in an empirical instrument that measures the cooperation between different parts of an organization.  Capacity for 40 people only, creating a space for deep conversation.

Contact Anders Risling at anders@andersrisling.se

Thursday, September 11, 2014

Transforming Relationships for High Performance - Workshop for Swedish Healthcare Organization

This one-day workshop for a Swedish healthcare organization will introduce the concept of relational coordination, its performance effects and the organizational practices that support it.  We will engage in relational mapping as a first step toward diagnosing the existing patterns, and to identify opportunities for transformational change.  Led by Anders Risling in partnership with Jody Hoffer Gittell (RCRC, Brandeis University).

Thursday, September 4 - Friday, September 5, 2014

RCRC Roundtable - Big Thinking in the Big Sky - Advancing the Practice of Relational Coordination

We invite you to join us for two highly interactive days at the RCRC Roundtable "Big Thinking in the Big Sky - Advancing the Practice of Relational Coordination" with four great speakers to spark our thinking and discussion - PJ Lamberson (Northwestern University) "Insights from Networks and Complexity Science," Edgar Schein(MIT Sloan School of Management, by video) "Welcome and Reflections on RC Interventions," Marjorie Godfrey (The Dartmouth Institute) "Scaling Relational Coordination Through Coaching and Leadership Development," and Tony Suchman (Relationship Centered Health Care) "Advancing the Practice of Relational Coordination - Next Steps."  Full program and registration here.

Contact Debbie DeWolfe at ddewolfe@brandeis.edu

Wednesday, August 20, 2014

9:00 - 9:30 am

Transforming Relationships for High Performance - A Keynote at ODAM-NES

Organizations in virtually every industry are facing pressures to do more with less.  Whether these pressures come from customers, supply chain partners, policy makers, or regulators, organizations are compelled to provide better, higher quality outcomes, more rapidly, and at a lower cost.  As always when facing performance pressures, there are critical choices to be made.  Will we pursue low road strategies that rely primarily on the reduction of wages and the degradation of working conditions?  Or will we instead pursue high road strategies that produce better outcomes for a broader range of stakeholders?  High road approaches to high performance are fundamentally relational, powered by the development of high quality connections across a wide range of stakeholders.  But as we know from experience, relationships emerge in ways that are not entirely predictable.  Relationships among relatively large numbers of people are difficult to change in an intentional way, and even more difficult to sustain in an intentional way.  Jody Hoffer Gittell (RCRC, Brandeis University) will give a keynote on this topic on the closing day of the ODAM-NES organizational development meetings in Copenhagen.

Contact Debbie DeWolfe at ddewolfe@brandeis.edu

Sunday, August 17 - Wednesday, August 20, 2014

Human Factors in Organizational Design and Management - ODAM NES Conference in Copenhagen

Our RCRC partners at Team Working Life have organized a special track at this conference called Relational Coordination in Research and Practice, with colleagues from the US and Europe sharing their most recent data and insights on this topic.  Presentations include: "Relational coordination is associated with productivity in general practice: A survey and register based study" by Sanne L. Lundstrom; "Quality of everyday rehabilitation in the home care – A question of relational coordination?" by Karen Albertsen; "Designing work organization based on 'profession' collectives and 'inter-profession' relations" by Steve Caroly; "The effect on organizational change on relational coordination - A multi case study" by Kasper Edwards; "Developing capacity for change in Danish public sector organisations" by Carsten Hornstrup; "Relational and course coordination at the university - Can the principles of relational coordination incorporated into the course coordinator role strengthen constructive alignment?" by J. Skakon; "A relational perspective on knowledge integration and organizational decision making" by Freek Van Berkel; "Using relational coordination as a process tool in organizational development in a Danish nursing home" by Birgitte Tørring; "Interventional uses of relational coordination: early evidence from four countries" by Jody Hoffer Gittell; "Organizational prototypes that foster relational coordination" by Bo Vestergaard; "Standardized work processes: The role of programmed and lateral mechanisms of coordination" by Thim Prætorius; and "Contribution to relational coordination and social capital through consultancy on communication in the context of the organisation" by Heidi Graff.  Other topics at the conference will include:

ORGANISATION AND MANAGEMENT

Work systems design * Participatory ergonomics * Organisational culture * Organisational and technological change * Learning organisations * Communication * Lean production systems * Work organisation

TOOLS AND METHODS

Work analysis * Activity theory * Socio-technical systems analysis * Intervention studies * Macro-ergonomics * Risk management * Simulations * Quality Improvement 

APPLICATION AREAS

Health care * Service industries * Manufacturing industries * Knowledge-intensive companies * Psycho-social aspects * Sustainability * Small and medium sized enterprises * Information and communication technology

RCRC partner Team Working Life will organize and lead the session on Relational Coordination Interventions and Outcomes.  Contact Karen Albertsen below for further information.

Contact Karen Albertsen at KAL@teamarbejdsliv.dk

Download Related Materials (org/)

Monday, August 4, 2014

9:45 - 11:15 am

Creating Relational Organizational Change: The Past, Present and Future of Intervention Research

Symposium at the Academy of Management Meetings featuring Amy Edmondson (HBS), Jody Hoffer Gittell (Brandeis), Kate Kellogg (MIT), Ethan Bernstein (HBS), and Ed Schein (MIT, via video).  At the Pennsylvania Convention Center, 103B. Organized by doctoral students Elizabeth Hansen (HBS) and Anna Perlmutter (Case Western). We will argue that the weakened relationship between organizational research and management practice has created missed opportunities for management practitioners and organizational scholars alike to enrich their work through closer collaboration. Well-designed intervention research has the potential to address the implementation gap between what we know about the changes that are desired in organizations and what we know about how to make those changes a reality.

Contact Elizabeth Hansen at ehansen@hbs.edu

Saturday, August 2, 2014

8:00 - 10:00 am

Innovative Teaching of Positive Organizational Scholarship in the Management Classroom

How can we incorporate positive organizational scholarship insights into our teaching?  During the last two Academy of Management meetings there have been highly attended Professional Development Workshops related to teaching techniques informed by a Positive Organizational Scholarship perspective. This year's workshop features the following presenters: Schon Beechle (INSEAD) on global leadership, Justin Berg (University of Pennsylvania) on job crafting, Shelly Brickson (University of Illinois-Chicago) on individual and organizational identity, David Bright (Wright State University) on forgiveness, Jody Hoffer Gittell (Brandeis University) on relational coordination, Spencer Harrison (Boston College) on creativity and curiosity, Emily Heaphy (Boston University) on positive relationships, Jason Kanov (Western Washington University) on positive relationships at work, Sally Maitlis (University of British Columbia) on sense making and positive emotions and more!

James Pawelski (University of Pennsylvania) on positive psychology, Ned Powley (Naval Postgraduate School), on organizational healing, Ryan Quinn (University of Louisville) on positive energy and group flow, John Paul Stephens (Case Western Reserve University) on strengths-based feedback, David Whetten (Brigham Young University) on organizational identity and theory building), Lynn Wooten (University of Michigan) on positive organizing routines and HRM, Amy Wrzesnieski (Yale University) on meaning in and of work.  Organized by Kim Cameron (University of Michigan) and Marc Lavine (University of Massachusetts Boston).  We will use a roundtable session format to give attendees an opportunity to experience and learn about different ways to teach a course or topics that are POS-related.  Philadelphia Marriott Downtown Grand Ballroom Salon B

Contact Marc Lavine at marc.lavine@umb.edu

Friday, August 1, 2014

8:30 am - 6:30 pm

Health Care Management Emerging Scholars Consortium at the Academy of Management Meetings

This session will bring together a panel of individuals who are successful in their careers as academics in health care management educational programs. Members of the panel represent a variety of career stages, research directions, external funding support levels, and external service. Each member will discuss his or her career path from Ph.D. to the present. The session will have particular emphasis on the development of successful research programs and how each person’s research was launched from his or her Ph.D. work. Chaired by Cheryl Rathert (University of Missouri).  Panelists will include Jane Banaszak-Holl (University of Michigan), Jami Dellifrane (Virginia Commonwealth University), Jody Hoffer Gittell (Brandeis University), Andy Garman (Rush University) and Eric Williams (University of Alabama).

The session will proceed with each panelist discussing his or her academic career trajectory for approximately ten minutes. The remainder of the session will proceed as a town hall meeting style discussion, with questions and answers involving the audience. Although this session may mostly address concerns of the Ph.D. candidate or those early in their academic careers, the session will also help inform those in later career stages and those who advise or mentor Ph.D. students or junior faculty. 

Contact Cheryl Rathert at rathertc@health.missouri.edu

Thursday, July 24, 2014

7:00 - 8:30 am

Leadership Training for Genzyme Executives

Genzyme has pioneered the development and delivery of transformative therapies for over 30 years in the biotechnology sector. Its leaders are now seeking to coordinate their work around the world toward a set of shared goals, building their shared knowledge based on mutual respect.  This workshop will introduce relational coordination as a framework to build high performance relationships throughout the company -- connecting workers and managers across organizational boundaries, in partnership with their customers.  Workshop offered by Harvard Business Publishing and facilitated by Professor Jody Hoffer Gittell (RCRC, Brandeis University).

Contact Scott Eddy at scott.eddy@harvardbusiness.org

Thursday, July 3 - Saturday, July 5, 2014

Designing Innovative Organizations - Cities and Workplaces

The European Group on Organization Studies meets this year in Rotterdam July 3-5th for its 30th Annual Colloquium.  One of the subthemes is "Designing Innovative Organizations: Cities and Workplaces" to be led by Steven Dhondt, Stuart Clegg and Nils Wahlin.  Stay posted for more on specific papers to be presented, drawing on concepts such as sociotechnical systems, relational coordination, organization design and more.

Contact Steven Dhondt at steven.dhondt@tno.nl

website

Thursday, June 19 - Friday, June 20, 2014

Airline Personnel Directors Council to Meet with MIT Global Airline Industry Program in New York City

Organized by Executive Vice President Bernhard Rikardsen, this international organization of airline personnel directors will hold its 65th Annual Conference on June 19 and 20 in New York City in partnership with the MIT Global Airline Industry Program.  The focus of this year’s conference is how human resource management in airlines, based on the ambition of the airlines to continuously innovate, can develop inventive practices that makes an impact all the way through the customer value chain and contributes to sustainable success. With this challenge being common across our member airlines, they separate into two opposites: Those who expand aggressively and onboard huge numbers of new employees, and those who struggle, downsize and lay off staff. We see a polarized industry with every shade in between.

Innovative airline HR practices may be both brilliant and despicable, depending on the viewer. An example is hiring independent or third-party staff, proclaimed by airlines like Ryanair and Norwegian as the modern way of assigning manpower for independent and responsible flexible staff, while it is targeted and scorned by labor unions and several government agencies as a circumvention of labor law and titled “bogus self-employment”.  Regardless of one’s opinion, the most innovative airlines reinvent their HR practices and the industry is challenged.

The conference program will have several contributions under this over-arching motto, during the insight exchange between the airline representatives and from a few external presenters. And then we want the block of “connecting with academia” also to throw light on these issues.  This will have two formats:

  • Peter Belobaba (MIT) will present the MIT Global Airline Industry Program, including a few ongoing research topics.  APDC principals will see how a major educational institution works to develop insight and knowledge specific to the airline industry.
  • Jody Hoffer Gittell (Brandeis/RCRC), Tom Kochan (MIT) and Greg Bamber (Monash University) will debate with conference participants the issue of human resources management in our industry.

Contact Bernhard Rikardsen at bernhard.rikardsen@gmail.com

Thursday, May 29 - Friday, May 30, 2014

Liberating Structures Workshop

A new book, The Surprising Power of Liberating Structures: Simple Rules to Unleash a Culture of Innovation, by Keith McCandless and Henri Lipmanowicz describes novel, practical and engaging ways to foster increased productivity, collaboration and creativity in any group of any size. These processes are surprisingly easy to learn. Discover today what Liberating Structures can do for you, without expensive investments, complicated training, or difficult restructuring. Liberate everyone's contributions -- all it takes is the determination to experiment. Get the book and register for a Plexus Institute Liberating Structures workshop with the authors in Washington, DC. Attendance limited to 100.

Contact Pruscia Buscell at pruscia@plexusinstitute.org

website

Thursday, May 29 - Sunday, June 1, 2014

Renewing Employment Relations for Shared Prosperity: Research, Practice and Policy

Please join us to explore organizational change and its impact on society at the Labor and Employment Relations Association Conference May 29-June 1 in Portland, Oregon.  The theme this year is “Renewing Employment Relations for Shared Prosperity: Research, Practice and Policy" and it looks to be one of the best-attended conferences LERA has hosted in several years.  Thursday morning May 29 from 8:15-10:15 we start the conference with a plenary session on the changing landscape of healthcare, featuring labor, management, research and policy perspectives on the opportunities and challenges that we face.  Organized by Peter Berg (Michigan State) and Rebecca Givans (Cornell) with a lead role for Lisa Lynch (Brandeis, current LERA president). The Industry Studies Association annual conference overlaps with LERA on May 29th, so the programming on this special day is organized jointly between these two associations.  Given the shared history of ISA and LERA, and their combined interest in the world of industry and work, it should be a truly dynamic day filled with new insights for action.

Contact Peter Berg at bergp@msu.edu

Download Related Materials (org/meeting/lera-66th-annual-meeting)

Copyright 2015 • Brandeis University • All rights are reserved