Relational Coordination Research Collaborative

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Upcoming Events

Friday, October 24, 2014

11:00 am - 12:30 pm

Student Partner Research Seminar - Promoting Human Dignity in Organizational Life: A Case Study of Hagar International

Join us for a Student Partner Research Seminar by doctoral candidate Delia Mannen (ESADE Business School), followed by commentary from Professor John Paul Stephens (Case Western Reserve University) and facilitated by Professor Jody Hoffer Gittell (RCRC/Brandeis University).  These seminars are held quarterly, featuring a Student Partner who is at early, middle or late stages of his or her dissertation research. Seminars are held by conference call, and begin with check in and greetings. The final 30 minutes will be open to Student Partners only, and dedicated to questions that students may want to raise to get feedback on their own work. All RCRC Partners will receive invitations to connect by WebEx. If you are not already a partner and wish to be, we invite you to sign up now.

Contact Debbie DeWolfe at


Thursday, November 6 - Friday, November 7, 2014

Hosted by University of Washington - Workshops on Relational Coordination and Relational Leadership

These workshops will be offered to colleagues from University of Washington, Group Health and Virginia Mason Health System.  Tony Suchman and Jody Hoffer Gittell lead Part 1, focusing on how to use the Relational Coordination Survey as part of interventions to improve work processes and collaboration across the continuum from small co-­located work groups to virtual teams to whole organizations and inter-organizational consortia. Gittell will lead Part 2, focusing on how leaders can support the development of relational coordination through relational leadership and high performance work systems. 

Jody Hoffer Gittell is a professor of management at Brandeis University’s Heller School for Social Policy and Management, and director of the Relational Coordination Research Collaborative. She has written dozens of articles and chapters, as well as books The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance; Up In the Air: How the Airlines Can Improve Performance by Engaging Their Employees; and Sociology of Organizations: Structures and Relationships. In High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience, she presents her findings from ten years of research in the healthcare industry. Before joining the faculty at Brandeis University, Dr. Gittell received her PhD from the Massachusetts Institute of Technology Sloan School of Management and taught at the Harvard Business School.  Her latest book is Transforming Relationships for High Performance, forthcoming in 2015.

Anthony L Suchman is a practicing physician, Clinical Professor of Medicine at the University of Rochester, and senior consultant and founder of Relationship Centered Health Care. Drawing upon diverse interests and experiences, his work focuses on improving human interaction and collaborative decision-­‐making across all levels of healthcare – from the front lines of patient care to the executive suite and boardroom. His most recent book, Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-­‐Centered Care, has recently been published by Radcliffe Publishing. Dr. Suchman received his MD degree from Cornell University and an MA in Organizational Change from the University of Hertfordshire.

Contact Debra Liner at

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Wednesday, November 12, 2014

Institute for Co-Creating Leadership Hosts Relational Coordination Workshop in Oslo Norway

Please come back for further information.

Contact Jon Erik Borresen at

Wednesday, November 12, 2014

Compassion and Healthcare Conference at Stanford

Led by neuroscience professor James Doty, the Center for Compassion and Altruism Research at Stanford will host a day-long conversation about Compassion and Healthcare on November 12 at Fort Mason in San Francisco.  The closing panel on future directions will feature Kathryn McDonald, executive director of Stanford Health Policy speaking about "Relational Coordination and Patient Focused Care" in addition to several other speakers to be announced here shortly. 

Contact Monica Worline at

Thursday, November 13, 2014

Relational Coordination Conference in Denmark

Back by popular demand, this Fall conference will explore the use of relational coordination principles  to improve organizational performance in Denmark.  Colleagues from multiple regions will present their ongoing work, with a keynote given by Jody Hoffer Gittell, director of the Relational Coordination Research Collaborative and Professor of Management at Brandeis University.   RCRC partner Carsten Hornstrup will present his current projects with Varde and other municipalities using methods such as relational mapping, team performance dialogs and feedback of RC metrics.   Bo Vestergaard will present on 1) why, when and how to bridge silos – not bust them  - in order to improve relational coordination and quality and effeciency outcomes and 2) how to lead the change process with the fair process approach.  Other speakers to be announced shortly.

WHERE: Odense, Denmark

Contact Carsten Hornstrup at

Monday, December 15, 2014

Relational Coordination for High Performance - Tufts School of Medicine Physician Executive Education

Coordination is a challenge in any industry, but particularly in healthcare. Healthcare is complex, with high levels of specialization that are driven – perhaps inevitably - by the complexity of the human body, the human mind, and the social world in which we live. The complexity and fragmentation of healthcare make coordination exceedingly difficult. Even within the hospital setting, where resources presumably are brought together to improve the coordination of their deployment, the responsibility for coordination often falls to the patient and his or her family members.  This session will be led by Jody Hoffer Gittell (RCRC, Brandeis University) for the Physician Executive Leadership program at Tufts Medical School, organized by Brandeis professor Jon Chilingerian.

Contact Linda Purrini at

Monday, February 23 - Friday, February 27, 2015

Microsystem Festival in Sweden

Join us for the 12th festival celebrating Microsystem thinking! The Microsystem Festival has grown into an arena and venue for those developing and improving health care. At the Festival, you will meet new-thinkers in health care. People who question old thoughts and are courageous to try new things. You will meet practitioners, theorists, authors, researchers, that above all, are convinced that the main source for change is within our own mind. In order to find new solutions we need to look at the existing problems with new eyes. By meeting and sharing perspectives with others, this is made possible.

Contact Patricia Loven at

Thursday, March 5, 2015

Relational Coordination to Improve the Service Performance of Dental Practices

This workshop will be featured at the annual meeting of the American Dental Partners.  Stay posted for more information!

Contact Saleema Moore at

Thursday, March 12 - Friday, March 13, 2015

Maine Physicians Workshop - Building Relational Coordination for High Performance

In this workshop we will explore the concept of relational coordination – coordinating work through shared goals, shared knowledge and mutual respect. We review findings regarding the impact of relational coordination on quality and efficiency performance, and on job satisfaction. Participants will be introduced to the high performance work practices that build relational coordination in healthcare organizations, for example hiring for teamwork and resolving conflicts proactively. We will discuss the challenges of implementing these high performance work practices in your own organization.

We will carry out a relational mapping exercise, allowing participants to identify a core work process that requires coordination in their own organization, to conduct a preliminary assessment of relational coordination across the workgroups involved in that process, and to visualize areas of strength and opportunity for improvement, as a precursor to measuring relational coordination.  Participants will be introduced in a preliminary way to the tools for measuring relational coordination and the methods for feeding back results to their colleagues.

We will analyze live case studies of organizations that are building relational coordination for high performance, including Dartmouth Hitchcock, Billings Clinic, Group Health, Kaiser Permanente in the U.S., West Lothian in the UK, fourteen Municipalities in the Netherlands, and Varde and Aarhus Municipalities in Denmark.  We conclude by offering a Relational Model of Organizational Change that includes relational, structural and work process interventions that together offer the potential for sustainable culture change in health systems. 

This workshop is part of the Physician Executive Leadership Institute's Advanced Leadership Course in Health Policy and Management, offered jointly by the Heller School for Social Policy and Management and the Hanley Center for Health Leadership.

Contact Linda Purrini at

Thursday, March 19 - Friday, March 20, 2015

Next RC Intervention Training Workshop in Chicago!

The next Relational Coordination Intervention Training Workshop will take place in Chicago, led by Tony Suchman (Relationship Centered Care, Univ. Rochester) and Jody Hoffer Gittell (RCRC, Brandeis Univ.).  This workshop prepares individuals to use principles and measures of relational coordination for the purpose of positive organizational change, by improving work processes, teamwork and organizational culture.  

We will address 1) how to learn about the local context and identify the focal work process using relational mapping and other methods, 2) how to engage participants in measurement, 3) how to use the survey results to prompt reflection and learning, 4) how to engage participants in intervention design, and 5) how to conduct the overall intervention in a way that is consistent with the principles of relational coordination.  The workshop consists of independent self-study modules, an experiential 1.5 day course, and an individual one hour consultation on the design of a specific change project.  Further information is available here.

Monday, March 23, 2015

Relational Coordination and Interprofessional Education - Workshop at Metropolitcan City College

This Learning Conference in Copenhagen will feature a keynote address by Jody Hoffer Gittell (RCRC, Brandeis University) on the topic of relational coordination and interprofessional education - followed by workshops that explore this topic further.   The conference, which typically attracts 450 participants, is for all health care professionals.  The aim is to dig into the concept of learning across disciplines and professions as well as across departments and hospitals and municipalities.

Contact Lene Soerensen at

Recently completed events

Thursday, October 23 - Sunday, October 26, 2014

Leading Organizations to Health - A Program on How to Lead Change in Healthcare

No sooner do people learn about relational coordination – how workgroup interactions impact performance – than they want to know how to foster organizational change to help the members of their teams or organizations work together better.  Where can you learn that?  One place is Leading Organizations to Health, a 10-month program on leading change in healthcare.  LOH will prepare you with leading edge, practical theories (Relational Coordination, Adaptive Leadership, and other theories from management, positive psychology complexity and adult development), advanced facilitation and communication skills and personal reflection to cultivate the kind of authentic and courageous presence that inspires followership.  Led by Anthony L. Suchman, MD, MA and Diane Rawlins, MA, LMHC.

LOH offers a highly experiential and reflective learning environment; it takes place over the course of 4 long weekends at a Rocky Mountain guest ranch, plus monthly facilitated peer coaching calls in between sessions to provide support as you carry out a change project back home. The next cohort (our eighth!) starts October 23, 2014. If you are interested in building your capacity as a change leader and putting your Relational Coordination perspective to practical and powerful use, we’d love to have you join us. Visit or email  to learn more.

Anthony L. SuchmanMD, MA, Senior Consultant, Relationship Centered Health Care and Clinical Professor of Medicine, University of Rochester

Diane B. RawlinsMA, LMHC, President, Inside Out Consulting

PS: Even if you aren't able to attend, you can still read some of the course material in the recent book, "Leading Change in Healthcare," available at all major online bookstores.

Also, please pass this message along to an interested colleague. Thanks!

Contact Peg Mercier at

Wednesday, October 22, 2014

Leading Relational Coordination Changes with Fair Process as a Change Management Approach.

In a keynote for Varde Municipality, Denmark, RCRC professional partner Bo Vestergaard points to two factors crucial for succeeding with improving relational coordination and quality and efficiency outcomes: 1) designing a change processes where the employees are engaged in crafting and testing solutions that create new work processes and 2) combining this bottom up approach with top leadership support.  Based on intervention and research from Denmark's largest relational coordination project, he presents the practical and evidence based change management theory “fair process."  10 out of 11 projects has created significant results. His paper on the fair process change management approach was selected as a best paper at the Academy of Management Meeting in 2012. He has also written a short article on fair process for Harvard Business Review.

WHERE: Varde Municipality, Denmark

Contact Bo Vestergaard at

Thursday, October 2 - Friday, October 3, 2014

The Dartmouth Institute Microsystem Academy Fall Retreat

Join with interprofessional colleagues from around the world to share experiences and knowledge from adapting and applying clinical microsystem theory and coaching in a variety of contexts to improve the value of health care while increasing vitality at the front lines of health care delivery.  This will be a highly interactive meeting with lots of networking opportunities and sharing of experiences leading, coaching and helping improvement in health care. The retreat will include presentations, poster sessions, moderated discussion groups, individual connections and large group sharing.  Hosted by the Dartmouth Microsystem Academy, this Fall Retreat includes presentations by Elliott Fisher, Paul Batalden, Nan Cochran and other leaders in the Microsystem community. Professor Jody Hoffer Gittell (RCRC, Brandeis University) will address the topic of "Improving Systems of Care:  Relational Coordination" followed by Dr. Richard Freeman, who will address "Leadership Perspective: The Dartmouth-Hitchcock Surgery Department Relational Coordination Experience."   

Contact Patricia Loven at

Download Related Materials (com/FallRetreat2014)

Wednesday, October 1, 2014

Connecting Silos and Leading the Change as a Fair Process

It’s not about getting rid of silos but about connecting between them. This is a main point from RCRC partner Bo Vestergaard who speaks to 700 delegates (managers and employees) at the TEKSAM-conference in Odense, Denmark. Furthermore he addresses the design of change process as crucial to success. Based on intervention and research from Denmarks largest relational coordination project, he presents the practical and evidence based change management theory “fair process."  His paper on the fair process change management approach was selected as a best paper at the Academy of Management Meeting in 2012. He has also written a short article on fair process for Harvard Business Review.

WHERE: The Confederation of Danish Industry & the Central Organization of Industrial Employees in Denmark, Odense, Denmark

Contact Bo Vestergaard at

Wednesday, September 24, 2014

1:45 - 2:45 pm

Coordinating Care in ACOs - The Role of Relational Coordination - at National Association of Accountable Care Organizations

To meet challenging cost and quality targets, ACO's are seeking to coordinate care more effectively between professions, between organizations, and with patients and families.  At the Annual Meeting of the National Association of Accountable Care Organizations in Washington DC this September, Jody Hoffer Gittell (RCRC, Brandeis University) and Curt Lindberg (Billings Clinic, Complexity Partners) will describe how relational coordination works as a methodology for organizational change in airlines and healthcare systems.  To illustrate, we will share current efforts at Billings Clinic, Dartmouth-Hitchcock, Group Health, and in Denmark. At the Capitol Hilton, 1001 16th St., September 20-23. 

Contact David Introcaso at

Tuesday, September 23, 2014

Bridging - Not Busting - Silos

How can managers improve relational coordination across silos? Based on research and intervention in Denmark´s largest relational coordination project, RCRC partner Bo Vestergaard is speaking to 200 public managers in Copenhagen Municipality about why, when and how silos should be bridged.  He points to two factors crucial for success: 1) designing change processes where the employees are engaged in crafting and testing solutions that create new work processes, and 2) combining this bottom up approach with top leadership support.

WHERE: Copenhagen Municipality, Denmark

Contact Bo Vestergaard at

Friday, September 19, 2014

11:00 am - 12:30 pm

Student Partner Research Seminar - Relational Coordination and Collaborative Knowledge Sharing

Join us for a Student Partner Research Seminar by doctoral student Harold Alvarez (Maastricht University), facilitated by Professor Jody Hoffer Gittell (RCRC/Brandeis University).  These seminars are held quarterly, featuring a Student Partner who is at early, middle or late stages of his or her dissertation research. Seminars are held by conference call, and begin with check in and greetings. The final 30 minutes will be open to Student Partners only, and dedicated to questions that students may raise to get feedback on their own work. All RCRC Partners will receive invitations to connect.  See here for more information about the topic of this seminar, and for additional seminars offered this Fall.

Contact Debbie DeWolfe at


Friday, September 12, 2014

Relational Coordination - A New Way to Develop Organizations and Professional Cooperation in Sweden

Held in Stockholm, this event will introduce relational coordination to the Swedish organizational change community.  Relational coordination will be presented by Professor Jody Hoffer Gittell as a quite new way to develop organizations and professional cooperation. Anders Risling invites colleagues and leaders to a workshop to explore the relational coordination approach which is evidence-based and grounded in an empirical instrument that measures the cooperation between different parts of an organization.  Capacity for 40 people only, creating a space for deep conversation.

Contact Anders Risling at

Thursday, September 11, 2014

Transforming Relationships for High Performance - Workshop for Swedish Healthcare Organization

This one-day workshop for a Swedish healthcare organization will introduce the concept of relational coordination, its performance effects and the organizational practices that support it.  We will engage in relational mapping as a first step toward diagnosing the existing patterns, and to identify opportunities for transformational change.  Led by Anders Risling in partnership with Jody Hoffer Gittell (RCRC, Brandeis University).

Thursday, September 4 - Friday, September 5, 2014

RCRC Roundtable - Big Thinking in the Big Sky - Advancing the Practice of Relational Coordination

We invite you to join us for two highly interactive days at the RCRC Roundtable "Big Thinking in the Big Sky - Advancing the Practice of Relational Coordination" with four great speakers to spark our thinking and discussion - PJ Lamberson (Northwestern University) "Insights from Networks and Complexity Science," Edgar Schein(MIT Sloan School of Management, by video) "Welcome and Reflections on RC Interventions," Marjorie Godfrey (The Dartmouth Institute) "Scaling Relational Coordination Through Coaching and Leadership Development," and Tony Suchman (Relationship Centered Health Care) "Advancing the Practice of Relational Coordination - Next Steps."  Full program and registration here.

Contact Debbie DeWolfe at

Wednesday, August 20, 2014

9:00 - 9:30 am

Transforming Relationships for High Performance - A Keynote at ODAM-NES

Organizations in virtually every industry are facing pressures to do more with less.  Whether these pressures come from customers, supply chain partners, policy makers, or regulators, organizations are compelled to provide better, higher quality outcomes, more rapidly, and at a lower cost.  As always when facing performance pressures, there are critical choices to be made.  Will we pursue low road strategies that rely primarily on the reduction of wages and the degradation of working conditions?  Or will we instead pursue high road strategies that produce better outcomes for a broader range of stakeholders?  High road approaches to high performance are fundamentally relational, powered by the development of high quality connections across a wide range of stakeholders.  But as we know from experience, relationships emerge in ways that are not entirely predictable.  Relationships among relatively large numbers of people are difficult to change in an intentional way, and even more difficult to sustain in an intentional way.  Jody Hoffer Gittell (RCRC, Brandeis University) will give a keynote on this topic on the closing day of the ODAM-NES organizational development meetings in Copenhagen.

Contact Debbie DeWolfe at

Sunday, August 17 - Wednesday, August 20, 2014

Human Factors in Organizational Design and Management - ODAM NES Conference in Copenhagen

Our RCRC partners at Team Working Life have organized a special track at this conference called Relational Coordination in Research and Practice, with colleagues from the US and Europe sharing their most recent data and insights on this topic.  Presentations include: "Relational coordination is associated with productivity in general practice: A survey and register based study" by Sanne L. Lundstrom; "Quality of everyday rehabilitation in the home care – A question of relational coordination?" by Karen Albertsen; "Designing work organization based on 'profession' collectives and 'inter-profession' relations" by Steve Caroly; "The effect on organizational change on relational coordination - A multi case study" by Kasper Edwards; "Developing capacity for change in Danish public sector organisations" by Carsten Hornstrup; "Relational and course coordination at the university - Can the principles of relational coordination incorporated into the course coordinator role strengthen constructive alignment?" by J. Skakon; "A relational perspective on knowledge integration and organizational decision making" by Freek Van Berkel; "Using relational coordination as a process tool in organizational development in a Danish nursing home" by Birgitte Tørring; "Interventional uses of relational coordination: early evidence from four countries" by Jody Hoffer Gittell; "Organizational prototypes that foster relational coordination" by Bo Vestergaard; "Standardized work processes: The role of programmed and lateral mechanisms of coordination" by Thim Prætorius; and "Contribution to relational coordination and social capital through consultancy on communication in the context of the organisation" by Heidi Graff.  Other topics at the conference will include:


Work systems design * Participatory ergonomics * Organisational culture * Organisational and technological change * Learning organisations * Communication * Lean production systems * Work organisation


Work analysis * Activity theory * Socio-technical systems analysis * Intervention studies * Macro-ergonomics * Risk management * Simulations * Quality Improvement 


Health care * Service industries * Manufacturing industries * Knowledge-intensive companies * Psycho-social aspects * Sustainability * Small and medium sized enterprises * Information and communication technology

RCRC partner Team Working Life will organize and lead the session on Relational Coordination Interventions and Outcomes.  Contact Karen Albertsen below for further information.

Contact Karen Albertsen at

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Monday, August 4, 2014

9:45 - 11:15 am

Creating Relational Organizational Change: The Past, Present and Future of Intervention Research

Symposium at the Academy of Management Meetings featuring Amy Edmondson (HBS), Jody Hoffer Gittell (Brandeis), Kate Kellogg (MIT), Ethan Bernstein (HBS), and Ed Schein (MIT, via video).  At the Pennsylvania Convention Center, 103B. Organized by doctoral students Elizabeth Hansen (HBS) and Anna Perlmutter (Case Western). We will argue that the weakened relationship between organizational research and management practice has created missed opportunities for management practitioners and organizational scholars alike to enrich their work through closer collaboration. Well-designed intervention research has the potential to address the implementation gap between what we know about the changes that are desired in organizations and what we know about how to make those changes a reality.

Contact Elizabeth Hansen at

Saturday, August 2, 2014

8:00 - 10:00 am

Innovative Teaching of Positive Organizational Scholarship in the Management Classroom

How can we incorporate positive organizational scholarship insights into our teaching?  During the last two Academy of Management meetings there have been highly attended Professional Development Workshops related to teaching techniques informed by a Positive Organizational Scholarship perspective. This year's workshop features the following presenters: Schon Beechle (INSEAD) on global leadership, Justin Berg (University of Pennsylvania) on job crafting, Shelly Brickson (University of Illinois-Chicago) on individual and organizational identity, David Bright (Wright State University) on forgiveness, Jody Hoffer Gittell (Brandeis University) on relational coordination, Spencer Harrison (Boston College) on creativity and curiosity, Emily Heaphy (Boston University) on positive relationships, Jason Kanov (Western Washington University) on positive relationships at work, Sally Maitlis (University of British Columbia) on sense making and positive emotions and more!

James Pawelski (University of Pennsylvania) on positive psychology, Ned Powley (Naval Postgraduate School), on organizational healing, Ryan Quinn (University of Louisville) on positive energy and group flow, John Paul Stephens (Case Western Reserve University) on strengths-based feedback, David Whetten (Brigham Young University) on organizational identity and theory building), Lynn Wooten (University of Michigan) on positive organizing routines and HRM, Amy Wrzesnieski (Yale University) on meaning in and of work.  Organized by Kim Cameron (University of Michigan) and Marc Lavine (University of Massachusetts Boston).  We will use a roundtable session format to give attendees an opportunity to experience and learn about different ways to teach a course or topics that are POS-related.  Philadelphia Marriott Downtown Grand Ballroom Salon B

Contact Marc Lavine at

Friday, August 1, 2014

8:30 am - 6:30 pm

Health Care Management Emerging Scholars Consortium at the Academy of Management Meetings

This session will bring together a panel of individuals who are successful in their careers as academics in health care management educational programs. Members of the panel represent a variety of career stages, research directions, external funding support levels, and external service. Each member will discuss his or her career path from Ph.D. to the present. The session will have particular emphasis on the development of successful research programs and how each person’s research was launched from his or her Ph.D. work. Chaired by Cheryl Rathert (University of Missouri).  Panelists will include Jane Banaszak-Holl (University of Michigan), Jami Dellifrane (Virginia Commonwealth University), Jody Hoffer Gittell (Brandeis University), Andy Garman (Rush University) and Eric Williams (University of Alabama).

The session will proceed with each panelist discussing his or her academic career trajectory for approximately ten minutes. The remainder of the session will proceed as a town hall meeting style discussion, with questions and answers involving the audience. Although this session may mostly address concerns of the Ph.D. candidate or those early in their academic careers, the session will also help inform those in later career stages and those who advise or mentor Ph.D. students or junior faculty. 

Contact Cheryl Rathert at

Thursday, July 24, 2014

7:00 - 8:30 am

Leadership Training for Genzyme Executives

Genzyme has pioneered the development and delivery of transformative therapies for over 30 years in the biotechnology sector. Its leaders are now seeking to coordinate their work around the world toward a set of shared goals, building their shared knowledge based on mutual respect.  This workshop will introduce relational coordination as a framework to build high performance relationships throughout the company -- connecting workers and managers across organizational boundaries, in partnership with their customers.  Workshop offered by Harvard Business Publishing and facilitated by Professor Jody Hoffer Gittell (RCRC, Brandeis University).

Contact Scott Eddy at

Thursday, July 3 - Saturday, July 5, 2014

Designing Innovative Organizations - Cities and Workplaces

The European Group on Organization Studies meets this year in Rotterdam July 3-5th for its 30th Annual Colloquium.  One of the subthemes is "Designing Innovative Organizations: Cities and Workplaces" to be led by Steven Dhondt, Stuart Clegg and Nils Wahlin.  Stay posted for more on specific papers to be presented, drawing on concepts such as sociotechnical systems, relational coordination, organization design and more.

Contact Steven Dhondt at


Thursday, June 19 - Friday, June 20, 2014

Airline Personnel Directors Council to Meet with MIT Global Airline Industry Program in New York City

Organized by Executive Vice President Bernhard Rikardsen, this international organization of airline personnel directors will hold its 65th Annual Conference on June 19 and 20 in New York City in partnership with the MIT Global Airline Industry Program.  The focus of this year’s conference is how human resource management in airlines, based on the ambition of the airlines to continuously innovate, can develop inventive practices that makes an impact all the way through the customer value chain and contributes to sustainable success. With this challenge being common across our member airlines, they separate into two opposites: Those who expand aggressively and onboard huge numbers of new employees, and those who struggle, downsize and lay off staff. We see a polarized industry with every shade in between.

Innovative airline HR practices may be both brilliant and despicable, depending on the viewer. An example is hiring independent or third-party staff, proclaimed by airlines like Ryanair and Norwegian as the modern way of assigning manpower for independent and responsible flexible staff, while it is targeted and scorned by labor unions and several government agencies as a circumvention of labor law and titled “bogus self-employment”.  Regardless of one’s opinion, the most innovative airlines reinvent their HR practices and the industry is challenged.

The conference program will have several contributions under this over-arching motto, during the insight exchange between the airline representatives and from a few external presenters. And then we want the block of “connecting with academia” also to throw light on these issues.  This will have two formats:

  • Peter Belobaba (MIT) will present the MIT Global Airline Industry Program, including a few ongoing research topics.  APDC principals will see how a major educational institution works to develop insight and knowledge specific to the airline industry.
  • Jody Hoffer Gittell (Brandeis/RCRC), Tom Kochan (MIT) and Greg Bamber (Monash University) will debate with conference participants the issue of human resources management in our industry.

Contact Bernhard Rikardsen at

Thursday, May 29 - Friday, May 30, 2014

Liberating Structures Workshop

A new book, The Surprising Power of Liberating Structures: Simple Rules to Unleash a Culture of Innovation, by Keith McCandless and Henri Lipmanowicz describes novel, practical and engaging ways to foster increased productivity, collaboration and creativity in any group of any size. These processes are surprisingly easy to learn. Discover today what Liberating Structures can do for you, without expensive investments, complicated training, or difficult restructuring. Liberate everyone's contributions -- all it takes is the determination to experiment. Get the book and register for a Plexus Institute Liberating Structures workshop with the authors in Washington, DC. Attendance limited to 100.

Contact Pruscia Buscell at


Thursday, May 29 - Sunday, June 1, 2014

Renewing Employment Relations for Shared Prosperity: Research, Practice and Policy

Please join us to explore organizational change and its impact on society at the Labor and Employment Relations Association Conference May 29-June 1 in Portland, Oregon.  The theme this year is “Renewing Employment Relations for Shared Prosperity: Research, Practice and Policy" and it looks to be one of the best-attended conferences LERA has hosted in several years.  Thursday morning May 29 from 8:15-10:15 we start the conference with a plenary session on the changing landscape of healthcare, featuring labor, management, research and policy perspectives on the opportunities and challenges that we face.  Organized by Peter Berg (Michigan State) and Rebecca Givans (Cornell) with a lead role for Lisa Lynch (Brandeis, current LERA president). The Industry Studies Association annual conference overlaps with LERA on May 29th, so the programming on this special day is organized jointly between these two associations.  Given the shared history of ISA and LERA, and their combined interest in the world of industry and work, it should be a truly dynamic day filled with new insights for action.

Contact Peter Berg at

Download Related Materials (org/meeting/lera-66th-annual-meeting)

Monday, May 12, 2014

Relational Coordination in Practice - Cases from Denmark

We invite you to join us for a hands-on conference organized by the RCRC Partners of Denmark in collaboration with Local Government Denmark, the association of Danish municipalities.  This conference features keynote speaker Jody Hoffer Gittell, founder and director of the Relational Coordination Research Collaborative. Danish RCRC partners will present a number of cases where relational coordination has been used for the purpose of improving performance in Danish organizations.  The presentations include:

  • Kirsten Myrup, Head of Health Promotion for Municipality of Varde
  • Hannah Fjaelstad, Local Government Denmark, with leaders from the Municipality of Albertslund
  • Bo Vestergaard, Act2Learn, with leaders from Aalborg University Hospital
  • Karen Albertsen and Eva Thoft, Team Working Life, with leaders from Municipality of Slagelse
  • Carsten Hornstrup, Hornstrup & Partners, with leaders from Aarhus Hospital Unit West and Unit for Adults with Autism

The conference will take place at Odense Congress Center.

Contact Carsten Hornstrup at

Thursday, May 8, 2014

9:00 am - 4:00 pm

Relational Coordination and Social Capital – Combining Research and Practice

Welcome to an inspiring day with Jody Hoffer Gittell, where she will present her newest research and reflections on practical implications. Together with Hanne Moltke and Heidi Graff we will invite you to an inquiry into the structural, communicative and responsive world of building up trust and collaboration in the workplace with a strong focus on the core task.  This day is sponsored by Ramboll Attractor, a European management consulting firm and the most recent Danish partner of the Relational Coordination Research Collaborative.

Jody's research explores how coordination by front-line workers contributes to quality and efficiency outcomes.  She has developed a theory of relational coordination, proposing that highly interdependent work is most effectively coordinated through relationships of shared goals, shared knowledge and mutual respect, particularly under conditions of task interdependence, uncertainty and time constraints.  Her research has demonstrated how organizations can support relational coordination through the design of high performance work systems, including structures for selection and training, performance measurement, job design, meetings, the design of information systems, and more. 

Jody has also developed a validated instrument to measure relational coordination.  Increasingly this measure is being used to assess the relational and communication dynamics among participants involved in coordinating work with each other, helping to open up a dialogue about those dynamics and thus helping to foster fundamental organizational change.

In the morning Gittell will give a keynote speech and thereafter, she will conduct a workshop that includes "relational mapping" and four live case studies of organizational change, including one from the Danish municipality of Varde.

In dialogue with Jody, in the afternoon Hanne Moltke and Heidi Graff, authors of the new book “Social capital in organizations – communication, leadership and collaboration” will take Jody's research further and talk about co-creation and building up social capital in practice in the workplace.

As a starting point, we will invite the participants to investigate the relationship between culture of communication and relational practices from a systemic point of view. We will illustrate how a focus on the responsive micro life of communication is crucial for the building up of trust as a central platform for relational coordination. In our work and book, we have focused on leadership approaches using social capital as guideline for practice. We will also illustrate how the use of a relational and responsive approach in combination with fair processes in the practical work of leaders can support different organizational activities’ such as strategic work in a manager group, appraisal talks with focus on performance and well-being and measurement tools of well being. We will also address the culture of feedback as a way of building up social capital.  With inspiration from cases from the book we will invite the participants to work with ideas for their own practice.

Contact Heidi Graff at

Monday, May 5 - Wednesday, May 7, 2014

From Education to Community Health and Wellness - RC in Denmark

Professor Jody Hoffer Gittell (RCRC founder and executive director) will work with Danish municipalities to apply relational coordination principles to a range of social issues, from K-12 education in Aarhus, to community health and wellness in Varde.

Contact Carsten Hornstrup at

Monday, April 28, 2014

12:00 - 2:00 pm

Human Inquiry for Living Systems: A Transdisciplinary Action Research Framework for Change and Stability at Any Scale

In this interactive lunch seminar, Professor Yoland Wadsworth (Melbourne, Australia) will explore the act of inquiry as the dynamic of all living systems – published as Building in Research and Evaluation: Human Inquiry for Living Systems (2011).  This methodology was developed from 38 years of practice-based collaborative research and evaluation with people using and providing health, education, welfare/wellbeing and community services.  It is centrally concerned with how both change and stability take place.

It offers a new way of understanding and explaining ‘how things are’ and the pathways to ‘how things might otherwise be (better)’, and also why wanted change may not take place. In providing an epistemological pathway for reopening inquiring in the face of life-compromising countervailing force, a practical sequence of questions is offered that helps collaborative dialogic inquiry go ‘full cycle’, engaging and resolving issues of different experience, values, hopes, conflicting ideas, and turbulent social life, action and practice.

The theory offers a deeper rationale for incorporating inquiry-based learning and action at the heart of personal and professional practice, local and global change or reform, education processes, business and management, the media and communications, political and civic institutions, and the co-production of knowledge and action in any organisation or community. To this ‘the notion of 'living systems' brings a completely different dimension to traditional approaches to research, evaluation, policy-making and practice’ (J.Multiple Research Approaches Review 2012).  Michael Quinn Patton, evaluator and author of Utilization-Focused Evaluation has described the work as ‘sound and persuasive, insightful, important and inviting. A great contribution'.

While layered and potentially complex, the familiar action research cycle provides an elegant 'backbone' design that makes accessible this otherwise radical integration of ideas concerning the inductive, abductive and deductive moments of inquiring, the cyclic process-properties of complex systemic life (drawing on ecobiology and the new physics), seeing these systemic inquiry process-properties as ‘writ small’ in the operation of the individual's embodied psychology and human inquiry capabilities and ‘inquiry preferences’ (drawing on Jung, Myers and Briggs), and ‘writ large’ in the collective social group or 'body corporates' of culture, community, and organised social-scientific-political-economic (oikos) institutions.

The presentation will set out to enable enough familiarity with the logic of the approach to explore some of its implications and consequences for people's own practice even if only briefly on this occasion. It will also identify how it may contribute to the theory of relational coordination as the dynamic recursive methodology for ‘achieving highly interdependent work, effectively coordinated through relationships of shared goals, shared knowledge and mutual respect, and for assisting organizations support such relational coordination through the design of their work systems’.

Wadsworth, Y (2008a) ‘Systemic human relations in dynamic equilibrium’, Systemic Practice and Action Research, Vol.21, No.1, pp. 15-34

Wadsworth, Y (2008b) ‘“Is it safe to talk about systems again yet?”–Self organ-ising processes for complex living systems and the dynamics of human inquiry’, Systemic Practice and Action Research, Vol.21, No.2, pp. 153-170

Wadsworth, Y (2011) Building in Research and Evaluation: Human Inquiry for Living Systems Left Coast Press, Walnut Creek, Calif.  Further information at

Wadsworth BA PhD FAES is one of Australia’s pioneers in the use of integral and transformative social research and evaluation methodologies in health, human and community services, including the use of action research, dialogic, participatory and ‘whole systems’ inquiry.  She is author of Australia’s best-selling research and evaluation texts – Do It Yourself Social Research and Everyday Evaluation on the Run (Left Coast Press, Walnut Creek, Calif. both 3e 2011).  She is a practitioner, methodology theorist and author who has worked for government and community organisations in health, community and human services over the past 38 years.  Yoland pioneered in Australia the use of critical collaborative community research in the 1970s; consumer–staff participation in dialogic evaluation in the 1980s, and ‘whole systems’ culture change and quality improvement using multi-stakeholder participatory inquiry in the 1990s.  She has managed action research centres; held senior government roles in research and policy, including the state Department of Premier and Cabinet; co-founded the Health Issues Centre and the Australian Women’s Health Network; and been a recipient of multiple national evaluation awards.  She is a 1995 Churchill Fellow, a Fellow of the Australasian Evaluation Society, and life member of the international Action Learning Action Research Association.

Yoland is Adjunct Professor in the Centre for Applied Social Research, RMIT University, Honorary Principal Fellow in the McCaughey VicHealth Centre, University of Melbourne, and Distinguished Fellow of the Action Research Center, University of Cincinnati.

Contact Debbie DeWolfe at

Friday, April 25, 2014

2:00 - 3:30 pm

The Influence of Information Systems Affordances on Work Practices in Health Care: A Relational Coordination Approach

Join us Friday April 25 from 2-3:30 pm for a Student Partner Research Seminar featuring doctoral candidate Ina Sebastien (University of Hawaii), followed by commentary from Professor Darryl Romanow (Duquesne University).  These seminars are held quarterly, featuring a Student Partner who is at early, middle or late stages of his or her dissertation research. Seminars are held by conference call, and begin with check in and greetings. The final 30 minutes will be open to Student Partners only, and dedicated to questions that students may want to raise to get feedback on their own work. All RCRC Partners will receive invitations to connect by WebEx. If you are not already a partner and wish to be, we invite you to sign up now.

Contact Debbie DeWolfe at


Thursday, April 24, 2014

11:00 am - 1:00 pm

Relational Leading: Generating New Possibilities for Results in a Complex World

Join Ken Gergen, President and co-founder of the Taos Institute and Ginny Belden-Charles, Consultant and Director of the Taos Institute MSc in Relational Leading discuss the shift from leadership to relational leading.  Organizational leaders today must deal with complex information, rapidly emerging competition and global interdependence.  These conditions require the engagement and creativity of all members of the organization. In this webinar, we will share central ideas and examples of how relational practice addresses these challenges. We invite your participation, questions and reflections.

Space is limited. Reserve your Webinar seat now.


Download Related Materials (com/register/657984606 )

Thursday, April 24 - Friday, April 25, 2014

Relational and Collective Leadership - Spring Mini-Conference at New York University

Open to about 50 participants, this mini-conference is sponsored by the Research Center for Leadership in Action, led by Professors Erica Foldy and Sonia Ospina at NYU's Wagner School of Public Policy.  Participants will explore the relational and collective dimensions of leadership. 

According to organizers:  "There are several distinct groups of leadership scholars – from within various research perspectives, disciplinary traditions, and understandings of leadership – who are seriously exploring the implications of the idea that leadership has both individual and collective dimensions. These researchers however seldom have the opportunity to speak to one another and share both insights as well as challenge one another in constructive ways to advance a field's understanding of leadership. The goal of this conference at NYU is to bring together representatives of these diverse groups to share challenges and opportunities in further developing a research agenda at the field level, one that is cumulative and produces findings that advance our knowledge, capitalizing on the diversity of perspectives being used."

Contact Sonia Ospina at

Friday, April 11, 2014

Deep Conversation on Systems Thinking and Design Thinking in Health Care - Melbourne, Australia

A group is forming in Melbourne, Australia to explore the integration and application of Systems Thinking and Design Thinking in health care.  The intention of the group is to create a space for deep and reflective conversation on this important topic.  The group seeks to become an innovation catalyst in bringing these two fields of thought and practice together to enhance, and share, understanding of organisational design and capability, and of service design and effectiveness.  The group will invite a special guest to each meeting to contribute on a focus topic and to bring an added flavour to the conversation.  The inaugural meeting of the group is on 11 April, 2014 with Professor Jody Hoffer Gittell as special guest.  Hosted by RCRC Partner Lucio Naccarella (University of Melbourne), David Burns (Affinity Organizational Development), Keith Stockman (Monash University) and Don Campbell (Monash University).

Contact Lucio Naccarella at

Wednesday, April 9 - Thursday, April 10, 2014

Australian Conference on the Future of Work - People, Place and Technology

The newly established Centre for Workplace Leadership will hold its first national conference themed “The Future of Work: People, Place Technology" this spring at the University of Melbourne.  The conference will be geared towards senior managers, policy makers and practitioners thinking about the impact of big changes on their organisations in specific industry settings.  The core of the program will occur over two days here in Melbourne, with events distributed across Australian capital cities and some regional centres.  Professor Jody Hoffer Gittell will present her work on relational coordination as a driver of high performance, and the organizational design elements that support the development of relational coordination across disciplines, organizations and sectors.

By way of background, the Centre on Workplace Leadership was created in 2013 with jointing funding form the Australian Government and the University of Melbourne.  Its mandate straddles a range of activities – doing research and engaging with industry around big issues affecting workplaces – issues that speak to improving innovation, competitiveness and productivity, developing tools and training programs that might assist practicing managers who would not normally have an oppourtnity say to do a specialised or graduate program in management.  On the research front, the Centre is conducting a major assessment of management capability across Australian industry.  It will be the first major review of Australian management in a quarter decade.  In addition, the Centre is also designing a number of studies that are action-based in that they are designed to robustly test the impact of different types of interventions designed to improve management capability or change the ways that workplaces function. 

Contact Peter Gahan at

Tuesday, April 1 - Friday, April 4, 2014

Danish Public Sector Study Tour

This spring as in previous years, a group of Danish public sector leaders will arrive in New York City to explore innovations in public sector management.  Denmark is a Scandinavian country often labeled as a role model of a welfare state with high social security and high taxes, but also a society of high reform capability.  While Denmark offers free health care and free education from kindergarten to university, it is also a country with the capacity to make hard choices in reforming to keep the welfare state robust to future challenges.  Denmark is currently in a year long process of having closed hospitals to have fewer, more modern, high quality hospitals, thus having patients to travel further but for better treatment.  During the same year, the Danish public sector has also increased retirement and pension ages in accordance with increased forecasts of life expectancy.

In April 2014 the study tour will consist of 35 to 40 people of whom 12 people represent hospital management (COO’s, CFO’s) and the five Danish ‘regions’ (our government level between central federal government and cities – the regions managed hospitals). The group will also include CEO’s, COO’s and CFO’s and other executives from federal Departments, as well as city government.   This year's tour will include two days of healthcare focus given that leaders from the Danish regions will participate who are now accountable for running the hospitals in Denmark.  

The study tour will feature presentations by US academic and practitioner experts on public sector innovation.  Professor Jody Hoffer Gittell (Brandeis University) will present her work on relational coordination in healthcare, and more generally her work on designing organizations and work systems to achieve high performance by building relational coordination across disciplines and across sectors in service settings.

Contact Nicolaj Ejler at

Monday, March 31, 2014

12:00 - 2:00 pm

The Color Bind: Talking (and Not Talking) about Race at Work

Organizations — from Fortune 500 companies and start-ups to social service agencies and health providers — regularly face issues related to race and ethnicity, but resist actually talking about them. We call this the color bind. This book grew out of a study of child welfare workers. Erica Foldy and Tamara Buckley from NYU will speak at the Simmons School of Management about their new book - The Color Bind

Buckley and Foldy observed teams over several years to see how their members discussed race and ethnicity in their work, and found that most teams barely broached the topic. In fact, only one team regularly brought race or ethnicity into their conversations. The authors dug into what made this team different and gleaned some important lessons for a variety of organizational contexts.

The Color Bind shares in-depth case studies of this team and others, and outlines strategies—including modeling desired behavior and encouraging movement toward color cognizance—for organizations looking to transcend the color bind and engage race in ways that advance their mission and create trusting relationships. A light lunch will be served at 12 noon; the seminar will begin at 12:15 p.m.   Location:  Fifth Floor, Room M-501, 300 The Fenway, Boston.  This event is free and open to the public. Please register by March 24.

Contact Center for Gender and Organizations at

Wednesday, March 19 - Friday, March 21, 2014

OneCF Learning and Leadership Collaborative Meets in Boston

Hosted by The Dartmouth institute, the Cystic Fibrosis Foundation and the Microsystem Academy, OneCF Learning and Leadership Collaborative will meet at the Boston Marriott Long Wharf on 296 State Street in Boston, Massachusetts to share their initiatives to create integrated health care systems over the lifespan. Bruce Marshall (CF Foundation) and Marjorie Godfrey (Microsystem Academy) kick off Day 1, followed by presentations by all OneCF teams. Day 2 features workshops on value stream mapping, mesosystem analysis, and relational coordination. Relational coordination workshop will be led by Jody Hoffer Gittell (RCRC/ Brandeis University) including an introduction to relational mapping, and the measurement of RC for diagnosis, feedback and improvement.

Contact Marjorie Godfrey at

Thursday, March 13, 2014

Improve Quality and Serve More People While Spending Less

RCRC Professional Partner Bo Vestergaard (Act2Learn) gives a keynote for CEOs and senior managers at a Danish conference for 150 public sector managers. The conference takes place in Svendborg on March 13. Bo will speak about relational coordination as a guide for developing solutions that make it possible to improve quality and serve more people while spending less. Bo combines RC with his knowledge on how to lead RC interventions that engage employees in crafting and testing RC solutions. This approached is conceptualised in his book on Fair Process Change that was published in Danish in October 2013.  This book will be available in English in Spring 2014. An early draft of the book reviewed a 2012 Academy of Management Best Paper Award in the Management Consulting Division.

Contact Bo Vestergaard at

Thursday, February 27, 2014

12:00 - 2:00 pm

Creating Coherence - Leadership and Coordination Across Boundaries in Healthcare

Visiting Scholar Ninna Meier (Copenhagen Business School) and her colleagues from the Central Denmark Region will present their collaborative research and organizational development project, which explores the role of leadership and coordination in creating more coherent patient pathways across professional, organizational and geographical boundaries. The seminar is open to anyone with an interest in health care, and we hope to engage the audience in fruitful discussions concerning RC - both in research and in practice - organizational development through interventions and the challenges of healthcare systems in Denmark and the US. 

Dr. Meier is a postdoctoral research fellow at Department of Organization, Copenhagen Business School, Denmark. Ninna holds MS in Philosophy and Business Administration from the Department of Management, Politics and Philosophy, Copenhagen Business School, and a Ph.D. in Business Administration from Aarhus University focusing on Health Organization and Management.

Contact Debbie DeWolfe at

Monday, February 24, 2014

Conference on Cross Functional Coordination Between Employees and Sectors In Order to Improve Rehabilitation and Reemployment of Citizens

RCRC Professional Partner Bo Vestergaard (Act2Learn) will speak on relational coordination in theory and practice at this conference in Copenhagen with more than 100 participants. The conference is organized by two Danish Regions responsible for the hospitals (The Capital Region and The Zeeland Region) and the Employment Regions of the Danish Capital and Zeeland.

Contact Bo Vestergaard at

Monday, February 10, 2014

4:00 - 6:00 pm

Institute for Healthcare Improvement Workshop on Coordinating Health and Wellness in the Community

In this workshop for IHI Fellows from around the world, Professor Jody Hoffer Gittell (RCRC, Brandeis University) presents recent research on "Coordinating Health and Wellness in the Community: Models from Denmark, Netherlands and the UK."

Contact Catherine Sheehan at

Friday, January 31, 2014

11:00 am - 12:30 pm

In Pursuit of High Performing Health Care Teams: A Test of TeamSTEPPS as a Mode to Improve Relational Coordination In Ambulatory Care Teams

Presenter: Dylan Ross, California School of Professional Psychology
Commentator: Professor Brenda Zierler, University of Washington
Facilitator: Professor Jody Hoffer Gittell, Brandeis University

RCRC Student Partner Research Seminars are held quarterly.  Each seminar features a Student Partner who is at early, middle or late stages of his or her dissertation research.  All Student Partners are invited to attend to share their feedback and to seek input on their own research questions. Each seminar will have an invited Faculty Commentator, with RCRC Director Professor Jody Hoffer Gittell serving as the Facilitator. 

Seminars are held by conference call, and begin with check in and greetings led by Professor Gittell.  The first hour features the student who presents his or her research, followed by a Faculty Commentator who who responds with questions, feedback and insights from his or her own work, then opening up to everyone else's input.  The final 30 minutes will be dedicated to questions that students may want to raise to get feedback on their own work. 

Student and faculty partners will receive invitations to connect by WebEx.  If you are not already a student or faculty partner and wish to be, we invite you to sign up now.  Other partners who wish to participate should request an invitation from Debbie DeWolfe.

2014 Student Partner Research Seminar Schedule

Contact Debbie DeWolfe at

Friday, January 24 - Friday, January 31, 2014

Building Relational Coordination for High Performance - Workshop for Massachusetts Medical Society at Brandeis

Organized by Director of Executive Education Jon Chilingerian, this 10 day course features leadership and policy training for health leaders who face a new and challenging industry landscape.  Classes include national health policy with Stuart Altman, quality with Deborah Garnick, payment innovations with Christopher Tompkins, new models of care with Rob Mechanic, accounting with Professor Brenda Anderson, negotiations with Professor Jeff Prottas and leadership with Professor Chilingerian.   Professor Jody Hoffer Gittell leads a workshop on "Building Relational Coordination for High Performance" on Friday, January 24th from 2-6:00 pm.

Contact Linda Purrini at

January 9-11, 2014

AMA State Legislative Conference in Phoenix

The AMA’s 2014 State Legislative Strategy Conference will be held January 9-11 at Westin La Paloma Resort & Spa in Tucson, Arizona.  Attendees include physician leaders and key executive and government affairs staff from organized medicine – the AMA, state medical societies, and national medical specialty societies.  Session topics include the Medicaid expansion, state-based delivery and payment reform, health insurance exchanges, and prescription drug monitoring/drug diversion.  Activities for the conference will begin on Thursday evening with a keynote address by Gurpreet Dhaliwal (UCSF School of Medicine).

John Bulger (Chief Quality Officer, Geisinger Health System), Thomas Simmer (Chief Medical Officer, Blue Cross Blue Shield Michigan), and Jody Hoffer Gittell (Professor, RCRC, Brandeis University) will participate Friday morning in a panel on "Health Care Teams: Leading the Change from Fragmentation to Coordination.”  This panel will discuss how physician-led health care teams can ensure that health care professionals work together to achieve sustainable practices that offer access to high-quality, cost-effective care. 

According to AMA organizers: "The necessity for team-based healthcare delivery is becoming indisputable. However, we are struggling with many aspects of team formation. In many ways, healthcare is similar to commercial aviation. For example society recognizes the need and value of pilots and physicians holding high levels of licensure and, similarly, expects the holders of those licenses to accept the duty of those professions, meet the highest standards or performance, and accept the responsibilities inherent to those jobs. If we had to sum up where our team development is in healthcare, we would say we are closer to American Airlines than to Southwest.  We know what we need and we have many excellent team tools but [we may not yet] have the architectural foundation for our work."

Dr. Gittell will present her work on relational coordination, including her early Southwest-American Airlines study, her recent High Performance Healthcare work, and her current work on the process of relationship-based innovation and change.  Thomas Simmer will speak about Blue Cross Blue Shield Michigan's success in achieving cost savings through rapid adoption of patient centered medical home, and John Buiger, Chief Quality Officer, will share innovations in teamwork at Geisinger.

Contact Kristin Schleiter at

December 12, 2013

Senior Leadership Retreat at Roswell Park Cancer Institute

Building high performance working relationships - conceptualized and measured as relational coordination - will be the focus of this Strategic Senior Leadership Retreat at Roswell Park Cancer Institute.   Roswell Park is the first comprehensive cancer center in the US, founded in 1898 by Dr. Roswell Park, and continuously designated by the National Cancer Institute as a Comprehensive Cancer Center.   Keynote speaker will be Professor Jody Hoffer Gittell of Brandeis University, director of the Relational Coordination Research Collaborative and co-founder of Relational Coordination Analytics.

Contact Dana Fox Jenkins at

Wednesday, December 11 - Thursday, December 12, 2013

Relational Coordination and Relational Leadership at Wisconsin School of Business

Hosted by the leadership team at the Wisconsin School of Business (University of Wisconsin), Drs. Saleema Moore and Gene Beyt will introduce relational coordination and relational leadership as tools for improving performance and transforming culture. 

Contact Saleema Moore at

Sunday, December 8 - Friday, December 13, 2013

Institute for Healthcare Improvement - 25th Annual National Forum

Join us for this inspiring and motivating event that will unite thousands of health care leaders, visionaries, and front-line practitioners from around the world. It’s a unique opportunity not just to listen and learn, but to be part of changes that will impact the future of health care. IHI’s National Forum will reinvigorate you, expose you to new ways of thinking, and empower you to play an active role in what happens next. This event engages you with a breadth of Learning Labs, Minicourses, keynote presentations, and plentiful opportunities for networking. With the health care industry evolving every day, there’s never been a better—or more critical—time to attend.

You don't have to take our word for it -- watch the two-minute video below and hear from past National Forum attendees why this is the one conference you can't miss.

(Can't see the video below? Watch it on YouTube.)

Thursday, November 28 - Friday, November 29, 2013

International Workshop on Team Working in Netherlands

TNO - Innovating for Life - will hold its 17th annual workshop on team working this November in the Netherlands.  Participants will address aspects of team working in organizations, and will include research from a variety of perspectives, disciplinary backgrounds and geographical areas. We will cover all aspects of team working but we would particularly welcome papers on the following aspects: team working and flexible contracting systems; econometric analyses of team working and performance; comparison between scientific approaches to teamwork.

The 2013 workshop will take place at the TNO, one of the largest research institutes in the Netherlands and with a long tradition on research on work teams. TNO cooperates with the KU Leuven (Professors Geert Van Hootegem, Jos Benders and Pierre van Amelsvoort). IWOT will be held in the Conference Room of TNO at Leiden (some 20 train minutes from Schiphol airport and 30 minutes form Amsterdam). The workshop will commence after breakfast on the 28th of September and will conclude on 29th September around 1 pm. Travel information to Leiden by plane or train will be communicated at a later date.

Contact Steven Dhondt at

Thursday, November 21, 2013

11:00 - 11:30 am

Introducing RC Survey 2.0 - A Webinar

Please join us for the RC Survey 2.0 launch webinar.  The RC Analytics team - Saleema Moore, Jody Hoffer Gittell, Stan Wallack and Gene Beyt - will introduce the RC Survey 2.0 with a brief overview of its background, its functionality, its new improved reporting capabilities, and its pricing. 
Conference Dial-in Number: (661) 673-8600
Participant Access Code: 1067569#
Adobe Connect: 
*Please enter the meeting room as a guest and enter your contact information

Contact Saleema Moore at

Wednesday, November 20 - Thursday, November 21, 2013

RC Survey Intervention Training in Portland Oregon

This RC Survey Intervention Training Workshop is led by Dr. Tony Suchman and Diane Rawlins, and hosted by Kaiser Permanente Northwest with the participation of Group Health Cooperative.  Targeted toward meeting the goals of these two healthcare organizations, this workshop is not open to the public.  Please contact RCRC or McArdle Ramerman Center for information about scheduling your own customized RC Survey Intervention Training.

Contact Peg Mercier at

Thursday, November 14, 2013

Leaders of Aarhus Municipality of Denmark Introduced to Relational Coordination

Leaders of Aarhus Kommune (Municipality) will receive an introduction to relational coordination in this Fall leadership event.  In a leadership development event organized by Ole Kassow of Purpose Makers, the keynote and workshop on relational coordination will be offered by Professor Jody Hoffer Gittell. 

Contact Ole Kassow at

Wednesday, November 13, 2013

Slagelse Region of Denmark Explores Relational Coordination in Annual Leadership Development Event

The local government of Slagelse, Denmark, will introduce its leaders to the concept and measurement of relational coordination at this annual leadership conference which is aimed to put strategic development issues on the agenda. Professor Jody Hoffer Gittell will provide a keynote and a followup workshop.

Contact Danni Wulff at

Tuesday, November 12, 2013

3:30 - 5:30 pm

Building Relational Coordination in the Varde Municipality

In Denmark, health and human services are coordinated by municipalities (or kommunes).  As we are seeing in other parts of the world, there is an effort in Denmark to move health services outside of the hospital to be integrated with other human services to foster the well-being of youth, of the elderly, and of citizens in general.

This Relational Coordination Workshop in Varde, led by Professor Jody Hoffer Gittell (RCRC, Brandeis University), will introduce the principles and metrics of RC as they apply to fostering cross-sectoral collaboration for the purpose of achieving quality, efficiency and well-being.

Contact Carsten Hornstrup at

Thursday, November 7 - Friday, November 8, 2013

Interventional Uses of the Relational Coordination Survey

If you have experience in group facilitation and process consulting and want to take your understanding of Relational Coordination to a higher level, we invite you to join Jody Hoffer Gittell and Tony Suchman in St. Louis on November 7-8 for the next workshop on Interventional Uses of the Relational Coordination Survey.  

Research has identified a distinctive property of high-performing organizations called “Relational Coordination.” The quality of RC reflects the degree to which the people in a work process have shared goals, understand each other’s work, communicate well and respect each other. RC helps get the right work done well across roles, across departments and even across organizations. An extensive body of research has demonstrated that RC contributes to high levels of quality and efficiency, customer/patient satisfaction, and worker satisfaction and well-being. This research has also identified organizational structures that support and sustain RC over time.

But how do organizations actually get from here to there—how can they improve relational coordination? Relationship patterns are deeply embedded into our self-concepts, roles and traditions and are notably difficult to change. Based on observations of organizational change efforts over many years, we have begun to develop a relational model of organizational change. By uncovering and exploring the relationship patterns in a work process (in a safe space created by a skilled facilitator) people can begin to develop new patterns based on shared goals, shared knowledge and mutual respect. To sustain the new patterns, leaders need to assess and redesign structures such as rewards, performance measures, selection, training and conflict resolution; otherwise people tend to revert back to the old patterns they are trying to change.

McArdle Ramerman Center - a founding partner of the Relational Coordination Research Collaborative - is offering this advanced workshop on how to use the Relational Coordination Survey as part of interventions to improve work processes, collaboration and culture across levels, whether it’s within work teams or across organizations. This program will also help you prepare for the RC Certification Program. More information and online registration is available at We hope to see you under the famed St. Louis arch this fall!

Contact Peg Mercier at

Wednesday, October 30, 2013

Workshop on Relational Coordination for Partners Healthcare Clinical Process Improvement Program

The newest cohort of clinical leaders in Partners Healthcare Clinical Process Improvement Program will be introduced to the concepts and measures of relational coordination this Fall.  Led by Professor Jody Hoffer Gittell, this workshop will also feature Relational Coordination Mapping to identify potential areas of strength in core work processes, as well as areas in need of improvement.  Partners CPIP is led by Drs. Sandya Rao and Joseph Jacobson. 

Contact Victoria Carballo at

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