Relational Coordination Research Collaborative

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Thursday, January 21 - Saturday, January 23, 2016

Courage to Lead Retreat Series - Rediscovering the Heart of Health Care

As physicians, healthcare providers and leaders today, we face unprecedented stress and change. From every direction come fundamental questions about the future state of medicine. While the forces that challenge us are largely external, much of what can help us most may be found within — and is available in abundance. Come join others like yourself who want to explore new ways to sustain their passion for medicine.  Discover a new kind of professional development, one that deepens self-awareness and renews personal energy and vitality.

This Courage to Lead® retreat is based on the work of educator and author Parker J. Palmer and the Center for Courage & Renewal, along with his colleague Diane Rawlins, RCRC Professional Partner, and RC Certified Practitioner.  You’ll learn practices to help you:

  • Strengthen your resilience and well-being with new tools that help you to reflect and act upon what matters most.

  • Create trustworthy relationships that lead to improved collaboration and effectiveness and help you feel more capable of dealing with difficult problems.

  • Use new approaches to listening and asking questions so that you can be more present with yourself, your patients and your colleagues.

  • Learn to manage the complexities and tensions between your work and the health care system without being overwhelmed by them.

Our best hope for an improved system of health care lies in developing authentic, compassionate and respectful leaders like you who can create alignment and a shared sense of purpose in the organizations where we work.

Find out about additional dates for this retreat and Register Online at www.cvent.com/d/hrqlj.  Continuing Medical Education credits are available.

Contact Diane Rawlins at diane.insideout@gmail.com

Friday, November 20, 2015

11:00 am - 12:30 pm

Research Webinar - Relational Coordination in a Social Movement Context: Exploring the RC Measure in Right to the City

 In this Research Webinar, Callie Watkins Liu of Brandeis University will present her work on relational coordination in a social movement context.  RCRC Research Webinars are held monthly throughout the academic year.  Each webinar features a student partner or recent graduate who is at the early, middle, late or completed stage of his or her dissertation.  All RCRC partners are invited to attend to share their feedback and to seek input on their own research questions. Each webinar will have an invited commentator, with RCRC Director Jody Hoffer Gittell serving as the facilitator. Webinars are held for 90 minutes via Blue Jeans, beginning with check in and greetings led by Professor Gittell.  The first hour will focus on the presenter who presents his or her research for 20-30 minutes, followed by a commentator who responds with questions, feedback and insights from his or her own work for 10 minutes, then opening up to everyone else's input.  The final half hour will be dedicated to questions that students may want to raise to get feedback on their own work.

Contact Megan Cunniff at meganc@brandeis.edu

Monday, November 16, 2015

4:00 - 5:00 pm

Positive Links Speaker Series at University of Michigan - Transforming Relationships for High Performance

This Fall, Professor Jane Dutton will host the Positive Links Speaker Series once again at the Ross School of Business, University of Michigan.  This session features Professor Jody Hoffer Gittell (RCRC/Brandeis University) introducing her forthcoming book Relational Coordination:  Transforming Relationships for High Performance (Stanford University Press, 2016).  Dr. Gittell will share inspiring stories of four organizations on the journey of creating positive relational change.  She will also share the Relational Model of Organizational Change to help other organizations as they seek to develop relational coordination among co-workers, relational coproduction with their customers, and relational leadership by managers - all for the purpose of achieving desired outcomes in a sustainable and inclusive way.

Contact Angela Ceely at aceely@umich.edu

Monday, November 9, 2015

American Academy of Medical Colleges Explores Relational Coordination to Create High Performance Healthcare

Please join the American Academy of Medical Colleges at our annual meeting as we explore relational coordination to create high performance healthcare. 

Interdependence is critical to high-performing healthcare organizations: in ACO’s, clinics, OR suites, executive teams, interprofessional education, and myriad other collaborative activities.  Interdependence requires the ability of team members to understand how their work processes intersect and respond to one another’s changing needs.  Brandeis professor Jody Hoffer Gittell named this relational coordination and developed a survey to measure it.  Relational coordination is coordinating work through high quality communication supported by shared goals, shared knowledge, and mutual respect.  The groundbreaking research around relational coordination has demonstrated that teams with high scores on the Relationship Coordination Survey achieve higher quality, work more efficiently, better satisfy their customers or patients, and enjoy more worker satisfaction and resilience.

In this session, Jody will provide an overview of the research that supports Relational Coordination and Tony Suchman, MD, founder of Relationship Centered Health Care, will describe how health care organizations are applying Relational Coordination and implementing effective interventions to lead to their improve relational coordination.

Participants are encouraged to bring to the session a vexing challenge from their home institutions.  Joined by Diane Rawlins of InsideOut Consulting and Krista Hirschmann of Lehigh Valley Health Network, Tony and Jody will facilitate a heads-on session in which participants will be able to apply relational mapping and possible interventions to their issue.  This highly interactive session will offer the benefit of learning from experts and peers across academic medicine.

  • Anthony Suchman, MD, MA, FACP, Founder and Senior Consultant, Relationship Centered Health Care; clinical professor, University of Rochester Medical Center
  • Jody Hoffer Gittell, Ph.D., author, High Performance Healthcare; Professor of Management, Heller School for Social Policy and Management, Brandeis University; Executive Director, Relational Coordination Research Collaborative; Chief Scientific Officer, Relational Coordination Analytics
  • Diane Rawlins, MA, LMHC, founder and president of InsideOut Consulting, LLC
  • Krista Hirschmann, MA, PhD, Director, MATRIX Center of Interpersonal Collaboration, Lehigh Valley Health Network

Contact Jennifer Schlener at jschlener@aamc.org

Friday, October 23, 2015

11:00 - 12:30 am

Research Webinar - Speedy Delivery versus Long-Term Strategy: Knowledge Coordination under Time Pressure between Project Teams and Permanent Departments in Amsterdam Public Works

In this Research Webinar, Freek van Berkel of VU Amsterdam will present his work on knowledge coordination under time pressure in the context of large scale public sector infrastructure projects.  RCRC Research Webinars are held monthly throughout the academic year.  Each webinar features a student partner or recent graduate who is at the early, middle, late or completed stage of his or her dissertation.  All RCRC partners are invited to attend to share their feedback and to seek input on their own research questions. Each webinar will have an invited commentator, with RCRC Director Jody Hoffer Gittell serving as the facilitator. Webinars are held for 90 minutes via Blue Jeans, beginning with check in and greetings led by Professor Gittell.  The first hour will focus on the presenter who presents his or her research for 20-30 minutes, followed by a commentator who responds with questions, feedback and insights from his or her own work for 10 minutes, then opening up to everyone else's input.  The final half hour will be dedicated to questions that students may want to raise to get feedback on their own work.

Contact Megan Cunniff at meganc@brandeis.edu

Saturday, October 17 - Sunday, October 18, 2015

RC Intervention Training - Improving Work Processes Using Relational Coordination

"Improving Work Processes Using Relational Coordination" will be offered this Fall in New York City following the RC Roundtable.  Led by Tony Suchman (Relationship Centered Care, Univ. of Rochester) and Jody Hoffer Gittell (RCRC, Brandeis Univ.), this workshop prepares individuals to use principles and measures of relational coordination for the purpose of positive organizational change, by improving work processes, teamwork and organizational culture.  We will address 1) how to learn about the local context and identify the focal work process using relational mapping and other methods, 2) how to engage participants in measurement, 3) how to use the survey results to prompt reflection and learning, 4) how to engage participants in intervention design, and 5) how to conduct the overall intervention in a way that is consistent with the principles of relational coordination.  The workshop consists of independent self-study modules, an experiential 1.5 day course, and an individual one hour consultation on the design of a specific change project.  Further information and registration are available here.

Contact Tony Suchman at asuchman@rchcweb.com

Thursday, October 15 - Friday, October 16, 2015

Healthy and Thriving Workplaces and Communities - The Role of Relational Coordination - Fall 2015 Relational Coordination Roundtable

Each year practitioners and scholars gather at the Fall Roundtable to advance the practice of relational coordination. Simply stated, relational coordination is coordinating work through relationships of shared goals, shared knowledge and mutual respect.  Over the past several years, RC has evolved from its origins as a theory and research tool into a practical tool for supporting organizational and social change.  At this year’s Roundtable we move beyond traditional healthcare delivery to engage workers, leaders and citizens to build health and wellness in the community.  In a time of renewed focus on population health and the social determinants of health, we welcome colleagues from around the US and around the world who are using relational coordination, relational leadership and relational coproduction to achieve these broader goals.  Each session will include insights from the US, Scandinavia, Europe and/or Latin America.

Contact Megan Cunniff at meganc@brandeis.edu

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Saturday, October 3 - Sunday, October 4, 2015

Behavioral Accountability in the Workplace - Promoting Individual Behavior That Creates a Relational Culture

Join us for the 5th Finger Lakes Dialog October 3-4, 2015 with special guest Jo Shapiro, MD.  It’s a weekend workshop in the beautiful wine and waterfall country of upstate New York, sponsored by Relationship Centered Health Care and the Relational Coordination Research Collaborative.

High-functioning workplaces depend upon high-quality relationships. We know this from a broad body of research and from our own personal experience. Without a relational culture, it’s not possible to have the honest conversations that foster shared goals and system awareness or the ongoing feedback and attunement that allow for the constant adjustment of work processes to ever- changing circumstances.

The foundation of a relational culture is individual behavior, which is always under the control of individuals and cannot be dictated or prescribed. So what processes can an organization use to enhance the relational quality of its workplace? What behavioral expectations are appropriate? How does an organization support its people in meeting them? What happens when expectations are not met – what’s a relational approach to dealing with “bad” behavior?

This year’s guest presenter, Dr. Jo Shapiro, has some unique insights and experience with these questions. She’s the Founding Director of the widely acclaimed Center for Professionalism and Peer Support at the Brigham and Women’s Hospital in Boston. She and her team created set of programs that integrate reflection, values clarification, education, support and, when necessary, remediation; all done in a way that reinforces a culture of respect, teamwork and trust.

We invite you to come hear about Jo’s ideas and share your own in a highly interactive session (maximum 20 participants) moderated by Finger Lakes Dialog host Tony Suchman. Our wide ranging conversation will likely touch on such things as program design, facilitation skills, organizational leadership, favorite theories and who knows what else.

This workshop will also give you an opportunity to experience the beautiful views, forest trails and vineyards of New York’s Finger Lakes region. It will be held at an artist’s private hillside home and studio in Montour Falls, NY and includes dinner amidst the vineyards of Seneca Lake.

Jo Shapiro is the chief of the Division of Otolaryngology in the Department of Surgery at Brigham Women’s Hospital (BWH), the founding director of the BWH Center for Professionalism and Peer Support and an Associate Professor of Otolaryngology at Harvard Medical School. She also maintains an active surgical practice, specializing in the treatment of swallowing disorders. Jo lectures and conducts training sessions, nationally and internationally, in the areas of peer support, professionalism, team training, and disclosure and apology training. She also serves on the Ethics and Professionalism Committee of the American Board of Medical Specialties. She is also involved in global health medical education and training. Jo received her BA from Cornell University and her MD from George Washington University. Her surgical training was at University of California - San Diego, UCLA and Harvard, with a fellowship at the National Institutes of Health.

Tony Suchman is a practicing physician, Clinical Professor of Medicine at the University of Rochester, and Founder and Senior Consultant at Relationship Centered Health Care. Drawing upon diverse interests and experiences, his work focuses on improving human interaction and collaborative decision-making across all levels of healthcare from the front lines of patient care to the executive suite and board room. His most recent book, Leading Change in Healthcare: transforming organizations using complexity, positive psychology and Relationship-centered Care, has recently been published by Radcliffe Publishing. Tony is a board member of the Relational Coordination Research Collaborative and has been certified by the RCRC on Interventional Uses of the Relational Coordination Survey. He co-leads a national program on leading change in healthcare called Leading Organizations to Health. Tony lives in Rochester with his wife, artist Lynne Feldman.

Contact Peg Mercier at pegm@rchcweb.com

Thursday, October 1, 2015

Healthcare Performance Matters - Speaker Series Event in Toronto

RCRC Founding Partner Salus Global Inc. will host an invitation only Healthcare Performance Matters Speaker Series Event on October 1 in Toronto.  This speaker presentation and cocktail party feature educator, author and innovator, Jody Hoffer Gittell, B.A., M.A., Ph.D..  Dr. Gittell is the author of Transforming Relationships for High Performance; High Performance Healthcare: Using the Power of Relationships to Achieve Quality; Efficiency and Resilience and The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance to name a few.

A professor at Brandeis University in Cambridge, Massachusetts, Dr. Gittell is also Executive Director of the Relational Coordination Research Collaborative.  Relational coordination and the relational coordination survey form part of the backbone of both Salus Global’s flagship MOREOB program and newer PEP program designed to help healthcare teams achieve better clinical, economic and operational outcomes.

Members of the RCRC community may use the contact information below to request an invitation to participate.

Contact Heidi Ludwick at hludwick1109@rogers.com

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