Relational Coordination Research Collaborative

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Thursday, January 21 - Saturday, January 23, 2016

Courage to Lead Retreat Series - Rediscovering the Heart of Health Care

As physicians, healthcare providers and leaders today, we face unprecedented stress and change. From every direction come fundamental questions about the future state of medicine. While the forces that challenge us are largely external, much of what can help us most may be found within — and is available in abundance. Come join others like yourself who want to explore new ways to sustain their passion for medicine.  Discover a new kind of professional development, one that deepens self-awareness and renews personal energy and vitality.

This Courage to Lead® retreat is based on the work of educator and author Parker J. Palmer and the Center for Courage & Renewal, along with his colleague Diane Rawlins, RCRC Professional Partner, and RC Certified Practitioner.  You’ll learn practices to help you:

  • Strengthen your resilience and well-being with new tools that help you to reflect and act upon what matters most.

  • Create trustworthy relationships that lead to improved collaboration and effectiveness and help you feel more capable of dealing with difficult problems.

  • Use new approaches to listening and asking questions so that you can be more present with yourself, your patients and your colleagues.

  • Learn to manage the complexities and tensions between your work and the health care system without being overwhelmed by them.

Our best hope for an improved system of health care lies in developing authentic, compassionate and respectful leaders like you who can create alignment and a shared sense of purpose in the organizations where we work.

Find out about additional dates for this retreat and Register Online at  Continuing Medical Education credits are available.

Contact Diane Rawlins at

Friday, November 20, 2015

11:00 am - 12:30 pm

Research Webinar - Relational Coordination in a Social Movement Context: Exploring the RC Measure in Right to the City

 In this Research Webinar, Callie Watkins Liu of Brandeis University will present her work on relational coordination in a social movement context.  RCRC Research Webinars are held monthly throughout the academic year.  Each webinar features a student partner or recent graduate who is at the early, middle, late or completed stage of his or her dissertation.  All RCRC partners are invited to attend to share their feedback and to seek input on their own research questions. Each webinar will have an invited commentator, with RCRC Director Jody Hoffer Gittell serving as the facilitator. Webinars are held for 90 minutes via Blue Jeans, beginning with check in and greetings led by Professor Gittell.  The first hour will focus on the presenter who presents his or her research for 20-30 minutes, followed by a commentator who responds with questions, feedback and insights from his or her own work for 10 minutes, then opening up to everyone else's input.  The final half hour will be dedicated to questions that students may want to raise to get feedback on their own work.

Contact Megan Cunniff at

Monday, November 16, 2015

4:00 - 5:00 pm

Positive Links Speaker Series at University of Michigan - Transforming Relationships for High Performance

This Fall, Professor Jane Dutton will host the Positive Links Speaker Series once again at the Ross School of Business, University of Michigan.  This session features Professor Jody Hoffer Gittell (RCRC/Brandeis University) introducing her forthcoming book Relational Coordination:  Transforming Relationships for High Performance (Stanford University Press, 2016).  Dr. Gittell will share inspiring stories of four organizations on the journey of creating positive relational change.  She will also share the Relational Model of Organizational Change to help other organizations as they seek to develop relational coordination among co-workers, relational coproduction with their customers, and relational leadership by managers - all for the purpose of achieving desired outcomes in a sustainable and inclusive way.

Contact Angela Ceely at

Monday, November 9, 2015

American Academy of Medical Colleges Explores Relational Coordination to Create High Performance Healthcare

Please join the American Academy of Medical Colleges at our annual meeting as we explore relational coordination to create high performance healthcare. 

Interdependence is critical to high-performing healthcare organizations: in ACO’s, clinics, OR suites, executive teams, interprofessional education, and myriad other collaborative activities.  Interdependence requires the ability of team members to understand how their work processes intersect and respond to one another’s changing needs.  Brandeis professor Jody Hoffer Gittell named this relational coordination and developed a survey to measure it.  Relational coordination is coordinating work through high quality communication supported by shared goals, shared knowledge, and mutual respect.  The groundbreaking research around relational coordination has demonstrated that teams with high scores on the Relationship Coordination Survey achieve higher quality, work more efficiently, better satisfy their customers or patients, and enjoy more worker satisfaction and resilience.

In this session, Jody will provide an overview of the research that supports Relational Coordination and Tony Suchman, MD, founder of Relationship Centered Health Care, will describe how health care organizations are applying Relational Coordination and implementing effective interventions to lead to their improve relational coordination.

Participants are encouraged to bring to the session a vexing challenge from their home institutions.  Joined by Diane Rawlins of InsideOut Consulting and Krista Hirschmann of Lehigh Valley Health Network, Tony and Jody will facilitate a heads-on session in which participants will be able to apply relational mapping and possible interventions to their issue.  This highly interactive session will offer the benefit of learning from experts and peers across academic medicine.

  • Anthony Suchman, MD, MA, FACP, Founder and Senior Consultant, Relationship Centered Health Care; clinical professor, University of Rochester Medical Center
  • Jody Hoffer Gittell, Ph.D., author, High Performance Healthcare; Professor of Management, Heller School for Social Policy and Management, Brandeis University; Executive Director, Relational Coordination Research Collaborative; Chief Scientific Officer, Relational Coordination Analytics
  • Diane Rawlins, MA, LMHC, founder and president of InsideOut Consulting, LLC
  • Krista Hirschmann, MA, PhD, Director, MATRIX Center of Interpersonal Collaboration, Lehigh Valley Health Network

Contact Jennifer Schlener at

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