Relational Coordination Research Collaborative

The Heller School for Social Policy and ManagementReturn to this website's homepageBrandeis University

Our Approach

The Relational Coordination Research Collaborative approach

AT THE RELATIONAL COORDINATION RESEARCH COLLABORATIVE we connect practitioners and scholars who are helping organizations to promote relational coordination and achieve high performance. 

The core concept for RCRC is relational coordination – coordinating work across boundaries through relationships of shared goals, shared knowledge and mutual respect, supported by frequent, timely, accurate and problem-solving communication.  Relational coordination can be measured and analyzed using a validated tool.  This tool can capture the networks of coordination that exist among workers (relational coordination), between workers and clients (relational coproduction), and between workers and managers (relational leadership).

Prior research has established, in a wide range of industry settings, that the design of organizational structures influences the strength of relational coordination, and that relational coordination in turn predicts quality and efficiency performance as well as customer and worker well-being. 

Building on this prior research, RCRC research seeks to identify interventions that effectively change organizational structures and relational dynamics in order to produce sustainable, cost-effective, high quality outcomes.  This research is guided by the Relational Model of Organizational Change.

Copyright 2018 • Brandeis University • All rights are reserved